Fora
Teams at Fora
Recently posted jobs
Agency • On-Demand • Professional Services • Sales • Software • Travel • Hospitality
The Senior/Staff Backend Engineer will build AI-driven products, optimize performance, collaborate with teams, and establish best practices for Applied AI at Fora.
Agency • On-Demand • Professional Services • Sales • Software • Travel • Hospitality
Provide prompt, empathetic support across booking, account, finance, and advisor experience queues via Intercom. Resolve inquiries end-to-end, meet SLA/CSAT/AHT/FCR targets, maintain macros/SOPs, improve tooling and AI/chatbot automation, and help onboard and mentor new team members while partnering with cross-functional teams.
Agency • On-Demand • Professional Services • Sales • Software • Travel • Hospitality
Lead booking operations support for Fora advisors, owning complex booking escalations, managing a distributed contractor support team, improving tooling and SOPs, surfacing systemic issues to Product/Engineering/Finance, and driving scalability initiatives while meeting support SLAs and mentoring new team members.
