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Fintech • Payments • Software
Manage cross-functional internal projects for Finance, Operations, Legal, and HR within Flywire’s Global PMO. Responsibilities include project planning, execution, governance, status reporting, dependency and risk management, stakeholder alignment, documentation, and process improvement. The role uses blended waterfall and agile approaches and requires strong communication, organizational discipline, and the ability to drive accountability without direct authority.
Fintech • Payments • Software
Provides multilingual Korean and English customer support for international payment inquiries through phone, chat, email, and other channels. Troubleshoots complex payment issues, guides customers through payment processes, conducts proactive outreach and follow-up, documents interactions, escalates issues, gathers payer feedback, and collaborates with internal teams. The role requires empathy, cultural awareness, adaptability, and proficiency with Zendesk, Google Workspace, Looker, and banking partner systems.
Fintech • Payments • Software
Lead product marketing for Flywire’s education software and payments platform. Own positioning, ideal customer profiles, buyer messaging, launches, sales enablement, competitive support, and customer insight programs. Partner with Product, Sales, Marketing, Partnerships, and RevOps to improve pipeline quality, conversion, win rates, and revenue. Use AI to scale marketing workflows and translate complex payment and software capabilities into compelling value propositions.
