Flywire
Teams at Flywire
Recently posted jobs
Fintech • Payments • Software
Triage and resolve Tier-2 application issues by analyzing code, logs, and data flows; collaborate with backend/frontend squads to isolate Tier-3 bugs; assist with database structural changes; build automation and AI-driven tools to streamline support workflows; and produce clear technical documentation for Tier-1 teams.
Fintech • Payments • Software
Serve as the first point of contact for international payers, resolving payment inquiries via phone/chat/email, conducting proactive outreach, using internal tools to troubleshoot, escalating complex issues, documenting interactions, and contributing payer insights to improve processes.
Fintech • Payments • Software
Serve as the first point of contact for international payers, resolving payment issues across phone, chat, and email. Troubleshoot payments, perform follow-ups, escalate complex cases, conduct proactive outreach, document interactions, collect payer feedback, and collaborate with internal teams. Maintain product knowledge and contribute to process improvements while working scheduled shifts.
