Jobs at FCT

Leads daily team operations, customer service, workforce management, escalated inquiries, and service-level performance. Supervises, coaches, and trains staff; maintains procedures, policies, and records; manages complex mortgage-related files; supports employee reviews; and drives initiatives improving productivity, engagement, recruitment, retention, and customer experience.

Prints, packages, and reviews mortgage documents according to lender requirements and deadlines. Updates databases, enters file notes, identifies and corrects discrepancies between paper and electronic records, and escalates issues when needed. Provides light reception support, coordinates courier pickups and inter-branch document bags, and maintains department and mailroom supplies. Requires accuracy, confidentiality, strong organization, keyboarding, multitasking, and intermediate Microsoft Office skills.

Reviews cheque requests, payout calculations, and lender documentation for accuracy and completeness. Prepares cheques, electronic payments, credit card and e-transfer payments, and payment approval information. Reconciles deposit reports with bank deposits, identifies variances, updates disbursement records, and coordinates discrepancy resolution with internal partners. The role requires accounting education or equivalent experience, intermediate Excel skills, strong organization, attention to detail, multitasking, and interpersonal skills.

Provide high-volume customer and technology support to internal and external users. Resolve system access, platform navigation, file-related, and troubleshooting issues; educate customers on processes, ordering platforms, and products. Monitor inboxes and systems to meet service-level agreements, process activations, maintain policy knowledge, and deliver accurate first-call resolution. The role requires flexible availability during weekday operating hours and is offered as a 12-month contract.

Lead national title insurance underwriting to ensure policies follow underwriting standards, risk appetite, and regulations. Provide expert guidance on complex and high-risk matters, drive product and endorsement development, lead fraud prevention and investigations, collaborate with Legal/Claims/Sales/Operations, and develop training to reduce loss exposure and support business initiatives.

The Business Development Manager will develop and maintain relationships, grow sales, and manage accounts to identify new business opportunities in the title insurance industry.

Manage mortgage transactions by reviewing loan documentation for accuracy, resolving file deficiencies, collaborating with internal and external partners, proposing process improvements, delivering training, and ensuring compliance with policies and risk protocols while maintaining service levels and customer satisfaction.

The Business Development Manager will develop and maintain relationships to grow sales, conduct market analysis, maintain product knowledge, assist customers, and control expenses while collaborating with the sales team.

Lead day-to-day operations for a division, manage multi-level managers, drive productivity and employee engagement, optimize mortgage servicing processes (registration/discharge), collaborate with Sales/Product, and implement digitization, automation and workforce management solutions to improve customer experience and reduce costs.

As a Commissioner of Oath/Deeds, you will meet with clients to witness and certify signatures on legal documents, ensuring customer satisfaction and managing confidentiality.

The DevOps Solution Architect will design and implement cloud-native infrastructure and DevOps solutions, ensuring operational excellence and reliability while leveraging AI practices throughout the software delivery lifecycle.

The role involves witnessing and certifying signatures on legal documents, ensuring procedures meet lender requirements, and providing customer service.

The Business Analyst defines current and future business processes, conducts gap analysis, and develops technology requirements. Responsibilities include managing product backlogs, writing user stories, supporting Product Owner activities, facilitating Scrum ceremonies, validating solutions, coordinating business acceptance testing, and communicating changes to stakeholders. The role requires collaboration with business and IT teams, documentation using data dictionaries and user experience guides, and support throughout agile software delivery.

Serve as the front-line contact for visitors, callers, and employees. Manage front desk and facilities tasks: electronic sign-in, calls, deliveries, meeting room bookings, FAMIS work orders, facilities invoice processing, office supplies, mailroom support, and maintain the internal Facilities web page.

Receive, sort, track, and distribute incoming/outgoing mail. Enter insolvency documents into Insolvency Link Software per client processes. Maintain office supply inventory and accurate mail records for audits. Prioritize daily workload, assist with day-to-day insolvency clerical tasks and special projects.

Lead and deliver strategic, cross-functional programs in Residential Lending Solutions. Own end-to-end program lifecycle, coordinate stakeholders, manage schedules, budgets, risks and benefits, and report progress to leadership. Drive change management, adoption, and value realization while maintaining integrated program plans and strong stakeholder relationships.

Drive new and existing client relationships within the title insurance and real estate market to grow sales. Conduct market analysis, maintain product knowledge, identify opportunities, collaborate with internal teams, manage accounts, control expenses, and meet/exceed sales targets. May require provincial licensing to sell products.

Manage mortgage transactions by reviewing loan documentation for accuracy, resolving file deficiencies, coordinating with underwriting/operations/compliance and external partners, proposing process improvements, delivering training, and ensuring customer inquiries are handled professionally while maintaining service levels and regulatory compliance.

Coordinate national skip tracing, asset location, repossession and redemption activities. Manage and evaluate vendors, ensure compliance with Canadian PPSA/privacy/collections laws, maintain licensing, prepare complex documentation and reports, and use inventory/client/collections software and Microsoft Office. Provide excellent communication, negotiation and de-escalation support.

The Commissioner of Deeds will meet with customers to witness and certify signatures on mortgage and legal documents, ensuring positive customer service while managing confidential information and working on an on-call basis.