Lender Migration & Onboarding Specialist

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. 

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE IS HOW YOU'LL CONTRIBUTE:

• Demonstrate subject matter expertise and knowledge of FCT, the Financial Services industry, lender strategy and business processes as well as market trends and provincial requirements
• Analyze lender and internal FCT process artifacts/documentation that will contribute to strategies to create standardization, operational efficiency, increased profitability and positive client impact 
• Contribute to the platform migration and execute on the migration plans by collaborating with all external and internal stakeholders to ensure that all deliverables are effectively provided on agreed upon timelines. This includes investigating and reviewing current and future processes and reporting; contributing and developing process reference material and training guides; engaging with legal on contracts; gathering and communication of requirements to stakeholders to ensure the successful implementation on the RISE platform; and communicate with internal stakeholders, including sales, to support training of lender customers in the field.
• Arrange and contribute to pre-launch and post-launch activities to ensure that we listen to customer needs and feedback to develop and execute action plans to ensure that we amaze our customers.

HERE IS WHAT YOU WILL BRING:

• Post-secondary education from an accredited institution in business and/or law clerk/paralegal training
• Minimum 5-7 years related work experience within a mortgage, lending or real estate field
• Specialized knowledge of the practices, products, procedures, and technologies that are directly related to mortgage and real estate functions with the ability to identify transformation and change coupled with a creative problem-solving mindset. Title insurance knowledge an asset.
• Proven collaboration and time management skills with an emphasis on superior attention to detail, planning and organization.
• High degree of self-motivation, and able to work skillfully independently and in team environments
• Excellent interpersonal communication skills both written and verbal, with the ability to deal effectively with all levels of an organization (internal and external). 
• Proven ability to build, foster, and maintain positive and successful professional relationships with a devotion to high quality customer service
• Confident ability to adapt and make independent and sound business decisions

HERE’S WHAT SETS US APART: 

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives 

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.