Senior Product Manager - Ordering Experience

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. 

The Senior Product Manager, Transformation is an integral part of the Residential Solutions business and will support the strategic vision for the next phase of growth in one of FCT’s core products. This is an individual contributor role and operates within a high-profile/high-visibility initiative at FCT. The incumbent will have accountability to build plans and roadmaps, secure buy-in against priorities, and work within an empowered product team alongside technology and business partners to translate strategy into action, and action into results that add value to our lawyer customers. This team leverages OKRs to align focus quarterly, against FCT’s overall business strategies and financial objectives. 

The Senior Product Manager will build deep product expertise and will become the voice of customer when it comes to understanding how we continually adapt and enhance the value our products delivery in an ever changing and dynamic real estate environment. The role will be accountable for the post-ordering experiences, and the incumbent will become the internal expert related to all parts of that journey.

Leveraging enabling technology is a quintessential ingredient to how we continue to think differently about the end-to-end real estate transaction and deliver first to market / first to scale innovative experiences. We are looking for a candidate that has hands-on experience in building B2B enterprise software. The most suitable candidate for this role will be able to demonstrate capabilities in this area beyond theory and point to real implementations and business outcomes they were able to achieve.

In supporting FCT’s brand promise to amaze our customers with transformational and secure solutions, the incumbent will work within FCT’s strong operating and risk culture, while collaborating with sales & marketing, operations, technology, data, legal, and risk partners to formulate appropriate test & learn strategies to optimize delivery and ultimately improve process and best practices within the team.

HERE’S HOW YOU’LL CONTRIBUTE:

• Own and drive significant portions of our transformation product roadmap by:
  • Prioritizing features and developing roadmaps based on a variety of sources/inputs including but not limited to market opportunities/threats, discovery/user research, customer feedback, field asks, internal usage, and blue-sky thinking that track back to quarterly OKRs
  • Work closely with engineering, product marketing, and product design teams to deliver category defining experiences that deliver upon FCT’s brand promise
  • Lead discovery and definition of core features to deliver business outcomes against transformation vision, focused on engaging and retaining users that rely on FCT as a critical part of their workflow
• Lead discovery and definition of core features to deliver business outcomes against transformation vision focused on engaging and retaining users that rely on FCT as a critical part of their workflow
• Engage with third party integration and technology partners to coordinate plans and roadmaps that will support continued product innovation
• Own the ‘product’ role and dig in when required by creating user stories, testing and validating new features, and being the product champion promoting new functionality to internal and external customers.
• Become an expert on our customer journey, leveraging internal data, user research, and discovery to become the voice of our customer internally and manage customer feedback captured through various channels
• Communicate effectively with stakeholders to ensure transparency and alignment
• Instrument, measure, and report on the impact of functionality/features released against the overall customer experience and target outcomes that drive retention and growth in our business lines
• Stay updated with the latest advancements and best practices across enterprise SaaS specific to the financial services vertical and other related enabling technologies including how competitors or competitive-adjacent companies are advancing.

HERE’S WHAT YOU’LL BRING:

• 6+ years experience in software (enterprise) product management; come ready to demonstrate the impact you and your teams have delivered
  • Proven experience as a product manager or similar role in enterprise software, building workflow products for users in a B2B environment
• Bachelor’s degree in business, computer science, Engineering, or applicable experience
• Ability to drive projects from concept to completion with high agency and ability to work independently to achieve desired business outcomes
• Excellent communication and stakeholder management skills, with the ability to engage with both technical and non-technical audiences.
• Strong analytical and problem-solving abilities with attention to detail.
• Naturally curious with an ability to formulate questions at varying depths to uncover needs, hunt for misalignment, and grow an understanding of our business.
• Driven by results, with high achievement mindset, and ability to adapt and thrive within a velocity focused environment where business needs can change rapidly
• Product is your passion. You’ll be able to showcase that as part of the interview process in a variety of ways.
• Lastly, while this role is an individual contributor role, you are a quintessential team player, that knows how to collaborate and work effectively across departments and team to get stuff done!

HERE’S WHAT SETS US APART: 

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives 

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.