Jobs at FCI CCM

Leads SEO, analytics, AEO, GEO, and AI search strategy to improve organic visibility, qualified traffic, conversions, and brand discoverability. Conducts technical SEO audits, manages keyword and content optimization, oversees analytics tracking and attribution, builds performance dashboards, evaluates experiments, and provides actionable recommendations. Collaborates with marketing, content, product, design, development, and external partners while reporting business impact to leadership.

Provide frontline IT support for employees, including laptop and desktop setup, software installation, network and printer troubleshooting, asset tracking, onboarding and offboarding assistance, ticket management, documentation, and escalation of unresolved issues. Maintain secure handling of devices, access permissions, and company data while following approved IT procedures.

Own the implementation, configuration, development, integration, administration, and infrastructure support of enterprise applications including Zoho, Freshservice, Jira, and ERP systems. Configure workflows and permissions, develop scripts and integrations, manage deployments and upgrades, troubleshoot complex issues, maintain security and data integrity, document procedures, and improve application reliability and operational efficiency.

Provide first-line IT support for employees, including laptop and desktop setup, software installation, hardware and connectivity troubleshooting, printer support, asset management, onboarding and offboarding assistance, and ticket tracking. Maintain accurate inventory and support documentation, follow security and access procedures, communicate clearly with users, and escalate unresolved technical issues to specialist IT teams.

Leads production support for SaaS and enterprise applications, managing incidents, P1/P2 escalations, customer communications, SLA governance, troubleshooting, monitoring, root-cause analysis, and continuous improvement. Coordinates with Engineering, DevOps, QA, and Product teams while directing daily support-team activities, work allocation, prioritization, and deliverables.

Owns end-to-end recruitment for a startup SaaS environment, including requirement intake, sourcing, screening, interview coordination, offer management, pre-joining engagement, and joining closure. The role partners with stakeholders, maintains accurate records in Zoho ATS, tracks recruitment funnel metrics, manages candidate communications, supports evidence-based hiring decisions, and continuously improves recruiting workflows. Strong English communication, organizational skills, stakeholder management, and recruitment data usage are essential.

Learn and implement customer communications management solutions using Quadient Inspire Designer. Responsibilities include designing templates, integrating data, automating workflows, configuring print and digital channels, testing and troubleshooting solutions, supporting compliance and performance improvements, collaborating with technical teams, and documenting work.

Provides first-line IT support for employees, including laptop and desktop setup, software installation, printer and network troubleshooting, asset inventory, onboarding and offboarding assistance, ticket management, documentation, and issue escalation. The role supports routine IT operations at the Noida location and requires basic hardware, operating system, networking, office application, spreadsheet, troubleshooting, communication, and information-security knowledge.

Lead applied data science and machine learning initiatives for banking and customer engagement products. Build, evaluate, deploy, monitor, and improve models for transaction classification, segmentation, recommendations, and propensity targeting. Establish reproducible evaluation frameworks, production ML pipelines, governance, and secure on-premises or private-cloud deployments. Collaborate with banking partners, engineering, product, and MLOps teams while mentoring colleagues and developing reusable multi-bank analytical capabilities.

Designs, develops, and manages scalable production data pipelines for banking and transaction data. Responsibilities include data modeling, ingestion, orchestration, quality controls, reconciliation, lineage, feature pipelines, performance optimization, secure deployment, monitoring, recovery, and production support. The role collaborates with ML, backend, architecture, DevOps, and infrastructure teams while building reusable frameworks, documentation, and operational procedures for restricted banking environments.

Manage monthly payroll processing and validation, attendance and leave records, full-and-final settlements, HRMS administration, employee lifecycle documentation, statutory compliance, audits, and payroll MIS. Coordinate PF, ESI, NPS, gratuity, consultants, employees, Finance, and authorities. Handle offer generation, compensation analysis, salary negotiations, candidate documentation, onboarding, exits, and related HR operations while maintaining accurate and confidential records.

Creates motion graphics, animated videos, and edited video content for marketing, corporate, HR, social media, and promotional communications. Develops storyboards, visual concepts, kinetic typography, infographics, transitions, visual effects, and sound-synced productions from scripts and briefs. Maintains brand consistency, collaborates with Marketing and HR, manages multiple projects, meets deadlines, and uses AI tools to improve creative workflows.

Build and maintain responsive, scalable web applications, reusable UI components, landing pages, campaign microsites, CMS websites, API integrations, and HTML email templates. Optimize performance, SEO, accessibility, responsiveness, cross-browser compatibility, and conversion rates. Collaborate with design, marketing, product, and engineering teams while testing, troubleshooting, documenting, and enhancing frontend codebases and digital experiences.

Develop, test, maintain, and support enterprise applications using C# and .NET Framework/.NET Core. Build REST APIs, web applications, Windows Services, and console applications; design and optimize SQL Server databases; perform debugging, code reviews, unit testing, deployments, and production support. Collaborate with QA, DevOps, business, and cross-functional teams while following secure development practices, Agile processes, and software documentation standards.

Develop and maintain Java applications across the full software development lifecycle, including requirements gathering, coding, debugging, testing, release, and production support. Build efficient Java modules using Spring and Spring Boot, create RESTful services, write JUnit tests, and collaborate with cross-functional Agile teams. The role requires expertise in Java, multithreading, data structures, databases, design patterns, and asynchronous or reactive development. Responsibilities also include troubleshooting issues and mentoring junior team members.

Design, develop, and implement Java applications and complex software modules. Collaborate with product managers and architects on requirements, architecture, and deliverables. Conduct code reviews, enforce coding standards, troubleshoot performance issues, and support integration projects. Mentor team members and coordinate cross-functional teams while working with cloud-native technologies, Docker, Kubernetes, AWS, CI/CD tools, and agile development practices.

Manage enterprise IT infrastructure, including networks, firewalls, Microsoft 365, Active Directory, Windows servers, virtualization, backups, and security systems. Responsibilities include infrastructure monitoring, troubleshooting, incident resolution, Level 2/3 technical support, patching, disaster recovery, documentation, asset management, vendor coordination, and infrastructure upgrades. The role also supports automation, process improvement, business continuity, and secure, highly available IT operations.