Teams at FCI CCM

Leads SEO, analytics, AEO, GEO, and AI search strategy to improve organic visibility, qualified traffic, conversions, and brand discoverability. Conducts technical SEO audits, manages keyword and content optimization, oversees analytics tracking and attribution, builds performance dashboards, evaluates experiments, and provides actionable recommendations. Collaborates with marketing, content, product, design, development, and external partners while reporting business impact to leadership.

Provide frontline IT support for employees, including laptop and desktop setup, software installation, network and printer troubleshooting, asset tracking, onboarding and offboarding assistance, ticket management, documentation, and escalation of unresolved issues. Maintain secure handling of devices, access permissions, and company data while following approved IT procedures.

Own the implementation, configuration, development, integration, administration, and infrastructure support of enterprise applications including Zoho, Freshservice, Jira, and ERP systems. Configure workflows and permissions, develop scripts and integrations, manage deployments and upgrades, troubleshoot complex issues, maintain security and data integrity, document procedures, and improve application reliability and operational efficiency.