Jobs at Epicor

Supports order entry, order management, customer inquiries, billing and pricing data, fulfillment tracking, shipment coordination, issue resolution, and database audits. The intern will gain experience with quote-to-cash processes and CRM, CPQ, ERP, and financial systems while collaborating with Sales, Professional Services, and Procurement teams.

Develops, refactors, tests, and maintains Salesforce applications using Apex and Lightning Web Components. Supports Salesforce configurations, integrations, and customizations for billing, invoicing, and revenue recognition workflows. Mentors junior developers, manages support tickets, assists end users, and delivers quality work on schedule. Requires Salesforce Billing Cloud expertise, relational database skills, revenue recognition knowledge, and strong analytical problem-solving abilities.

Leads global software product development and deployment initiatives, overseeing engineering teams, architecture, quality standards, budgets, schedules, and functional requirements. Recruits and develops multidisciplinary talent, guides execution, partners cross-functionally, and drives strategic P&L ownership, growth, customer focus, and operational excellence.

Supports monthly revenue close operations by preparing journal entries, accruals, reconciliations, financial reports, and audit documentation. Analyzes revenue fluctuations, bad debt, deferred and unbilled revenue, investigates discrepancies, improves data quality, strengthens internal controls, and contributes to accounting process improvements and reporting automation. The role requires revenue recognition expertise, particularly ASC 606, strong Excel and analytical skills, and the ability to manage close deadlines and collaborate across teams.

Owns monthly balance sheet reconciliations, AP subledger resolution, accruals, account analysis, and close activities. Partners with AP, Procurement, FP&A, Tax, Treasury, auditors, and other stakeholders to resolve accounting issues and support audits. Identifies root causes of reconciling items and improves processes, controls, and automation while maintaining compliance with U.S. GAAP, SOX, and internal policies.

Designs, implements, and maintains cloud-based data pipelines and scalable data platform architectures. Integrates disparate data sources while ensuring data quality, integrity, and timeliness. Evaluates Azure infrastructure and services, and designs data lakes, warehouses, and marts for analytics. Develops data processing and transformation workflows using Azure Spark and Azure SQL Pools. Preferred capabilities include infrastructure as code, DevOps and CI/CD, AI-assisted development, generative AI solutions, and lightweight Python applications or APIs.

Manages strategic Independent Software Vendor partnerships, coordinating licensing, fulfillment, billing, renewals, issue resolution, contractual alignment, sales enablement, marketing, and roadmap activities. The role connects partners with Product, Sales, Finance, Legal, Procurement, and Business Operations teams, supports onboarding and go-to-market execution, and builds long-term partner and customer value.

The Sr. Product Developer writes and tests applications, participates in design reviews, mentors developers, and maintains and improves tools for product release.

Monitor and maintain public, government, and enterprise cloud environments across fixed four-day, 10-hour shifts with weekend coverage. Investigate alerts, application logs, incidents, infrastructure issues, and operational requests; perform deployments and maintenance; coordinate escalations; document procedures and runbooks; identify recurring problems; and implement automation to improve cloud reliability, availability, and operational consistency.

Develop and execute B2B influencer and advocacy strategies for SaaS audiences. Build expert and customer networks, create repeatable editorial and co-marketing programs, collaborate across marketing, sales, customer success, and executive teams, and measure engagement, audience quality, brand impact, and influenced revenue. The role also safeguards disclosure, privacy, brand safety, authenticity, and editorial integrity.

Develops and manages strategic channel partnerships to drive Epicor software and services growth. Responsibilities include partner planning, pipeline development, contract negotiation, recruiting and enabling distributors and resellers, sales strategy creation, and achievement of sales objectives. Requires strong communication, negotiation, planning, adaptability, technology proficiency, and demonstrated channel or industry experience.

Manage and optimize enterprise SQL Server databases, including installation, configuration, performance tuning, backup and recovery, security, high availability, monitoring, troubleshooting, and production support. Develop automation using PowerShell and T-SQL, collaborate with development and infrastructure teams, support deployments, resolve incidents, conduct root cause analysis, and maintain compliance documentation and audit readiness.

Leads sales enablement by creating training, content, tools, and resources that improve seller effectiveness, buyer interactions, pipeline development, and customer relationships. Uses sales metrics to evaluate strategies, deploy improved methods, and measure performance. Collaborates with Marketing, Sales Operations, and cross-functional teams while serving as a subject-matter resource and project leader for the sales organization.

Lead and enable Solution Engineers through training, knowledge sharing, and best practices. Advise sales teams and customers, design tailored ERP solutions, support sales initiatives, identify business opportunities, and deliver technical presentations and demonstrations to executive clients. Collaborate with sales, partners, and customers on solution strategy, pricing, and cost evaluation.

Designs, implements, secures, monitors, and maintains complex GovCloud database environments. Advises management, translates data requirements into compliant database designs, installs and configures database software, applies Datadog or comparable observability tools, improves reliability and performance, mentors database administrators, establishes best practices, and leads database projects.

Manages a defined vertical and geographic sales territory, generates and qualifies leads, develops customer relationships, identifies prospect needs, presents Epicor products, negotiates pricing and contracts, maintains CRM data, and reports on territory performance. The role requires at least one year of applicable experience, knowledge of ERP or business applications, and some travel to support sales efforts.

Supports manufacturing customers and account teams through Epicor Kinetic SaaS conversions. Assesses migration scope, readiness, risks, and cloud compatibility; reviews Analyzer results; supports Statements of Work; coordinates custom and technical solutions; communicates conversion processes; and hands off projects to Consulting. The role also helps increase SaaS adoption and requires customer presentations, ERP expertise, and some travel.

Support and operate global cloud and enterprise networking infrastructure across Azure, AWS, and on-premises environments. Configure and troubleshoot networks, firewalls, VPNs, load balancers, DNS, and related services. Develop network automation using Terraform, Ansible, and Git; monitor performance, resolve production incidents, perform root cause analysis, maintain documentation, and participate in on-call support. Collaborate with infrastructure, security, application, and vendor teams on deployments, migrations, upgrades, and reliability improvements.

Provide L1/L2 cloud support for Epicor cloud-hosted solutions: investigate, troubleshoot, and resolve incidents within SLAs; communicate with customers; implement and test fixes; maintain documentation and audit trails; collaborate with teams; support hosting, backups, DB administration, user provisioning, capacity, availability, and disaster recovery.

Provide Tier 2 support for cloud-hosted production applications on Microsoft Azure: triage and resolve incidents across application, database, network, and infrastructure layers; troubleshoot Kubernetes, containers, deployments, CI/CD, and MS SQL issues; manage incidents in ServiceNow; create operational documentation and support occasional scheduled weekend activities.