Jobs at Epicor

Leads and mentors a software product development team supporting Epicor’s Identity Platform. Contributes hands-on C# and .NET development, code reviews, technical direction, roadmap execution, cloud infrastructure initiatives, and identity provider integrations. Oversees objectives, prioritization, delivery milestones, performance feedback, troubleshooting, and leadership reporting while collaborating with product management, ERP partners, and customers. Supports migration from Azure Service Fabric to Kubernetes and delivers secure, scalable authentication and authorization services.

Manage approximately 80 ANZ enterprise accounts, helping Senior Living and Manufacturing customers maximize Epicor software value. Build executive relationships, drive retention, renewals, expansion, and upsell opportunities; monitor customer health; conduct business reviews; coordinate escalations; relay feedback to Product and Engineering; and negotiate renewals. The role includes attending customer events across Australia and New Zealand and collaborating with Sales, Support, and Technical teams.

Designs, implements, secures, monitors, and maintains complex GovCloud database environments. Advises management, translates data requirements into compliant database designs, installs and configures database software, applies Datadog or comparable observability tools, improves reliability and performance, mentors database administrators, establishes best practices, and leads database projects.

Provide Tier 2 support for cloud-hosted production applications on Microsoft Azure: triage and resolve incidents across application, database, network, and infrastructure layers; troubleshoot Kubernetes, containers, deployments, CI/CD, and MS SQL issues; manage incidents in ServiceNow; create operational documentation and support occasional scheduled weekend activities.

Designs, implements, and maintains cloud-based data pipelines and scalable data platform architectures. Integrates disparate data sources while ensuring data quality, integrity, and timeliness. Evaluates Azure infrastructure and services, and designs data lakes, warehouses, and marts for analytics. Develops data processing and transformation workflows using Azure Spark and Azure SQL Pools. Preferred capabilities include infrastructure as code, DevOps and CI/CD, AI-assisted development, generative AI solutions, and lightweight Python applications or APIs.

Provide Tier 2 cloud production support for Azure-hosted applications and infrastructure. Triage and resolve incidents across app, DB, network, and infra; support containers/Kubernetes, CI/CD deployments, and SQL troubleshooting; manage incidents in ServiceNow; create operational docs and support occasional scheduled weekend activities.

Maintain availability, security, and performance of SQL Server and PostgreSQL environments. Perform installations, upgrades, patching, backups, recovery, replication, clustering, and disaster recovery. Support migrations (on-premises→cloud, SQL Server→PostgreSQL), troubleshoot performance and connectivity, contribute automation via Ansible/GitHub Actions and scripting, work with cloud/DevOps/app teams, and maintain documentation and standards.

Serves as a regional HR advisor for employees and leaders across the United States and Canada. Responsibilities include employee relations investigations, performance management, workforce planning, talent development, organizational change, employment compliance, HR analytics, manager enablement, and employee communications. The role also develops scalable HRBP resources and advances responsible AI and automation across HR processes, partnering with HR, Legal, Information Security, Data Privacy, and business leaders.

Conduct outbound and inbound prospecting through phone, email, and social media; build pipelines, qualify leads, schedule sales calls, conduct market research, support territory sales managers, meet activity and quota metrics, answer prospect questions, and maintain CRM data.

Manage and optimize enterprise SQL Server environments, including installation, configuration, performance tuning, backup and recovery, security, high availability, monitoring, and troubleshooting. Automate database administration using PowerShell and T-SQL, support deployments and production incidents, conduct root cause analysis, and maintain governance documentation. Collaborate with development, DevOps, and infrastructure teams to deliver scalable database solutions. Participate in on-call rotations.

Performs cybersecurity gap and risk assessments across applications, cloud environments, infrastructure, and business processes. Analyzes security findings and evidence, documents requirements and remediation actions, prioritizes risks with stakeholders, tracks remediation, validates completion, and escalates material issues. Supports security metrics, reporting, standards, procedures, and continuous improvement while providing practical guidance to technical and non-technical teams.

Senior Product Manager responsible for setting application strategy, prioritizing product enhancements and customer requests, gathering requirements, evaluating pricing through ROI analysis, managing partner relationships, and mentoring team members. The role requires software or ERP industry experience, strategic planning, business case development, strong analytical and communication skills, at least five years of applicable experience, and a bachelor’s degree or equivalent experience.

Leads and mentors Solution Engineers while partnering with sales teams on ERP opportunities. Translates client requirements into solutions, conducts technical presentations and demonstrations, manages proofs of concept and trials, supports pricing evaluations, and builds client relationships. The role requires manufacturing and distribution industry knowledge, presales expertise, direct and channel sales experience, and 50% domestic travel.

Owns territory strategy and execution to achieve growth targets for Epicor software products. Builds relationships with business, technical, and IT stakeholders; manages complex, long-cycle sales; identifies and nurtures opportunities; attends trade events; maintains CRM data; and delivers territory reporting. Some travel is expected to support sales activities.

Develop and execute B2B influencer and advocacy strategies for SaaS audiences. Build expert and customer networks, create repeatable editorial and co-marketing programs, collaborate across marketing, sales, customer success, and executive teams, and measure engagement, audience quality, brand impact, and influenced revenue. The role also safeguards disclosure, privacy, brand safety, authenticity, and editorial integrity.

Drives sales of Epicor FP&A solutions to existing ERP customers and new prospects. Serves as the FP&A subject-matter expert, conducting discovery, demonstrations, workshops, executive presentations, business cases, and ROI discussions. Develops opportunity plans, forecasts, stakeholder maps, and CRM updates while partnering with account managers, ERP sellers, consultants, product teams, and other stakeholders. Requires enterprise software sales experience, specialized FP&A expertise, consultative selling skills, and periodic travel.

Designs, develops, refactors, tests, and maintains applications, services, APIs, and frameworks. Participates in architecture and code reviews, builds automation and CI/CD tooling, uses AI-assisted development, mentors developers, improves engineering practices, and delivers high-quality, secure software on schedule.

The Senior Solutions Engineer will train team members, design technical solutions, deliver client presentations, and drive sales initiatives, facilitating business growth.

Generate and qualify inbound and outbound leads, build relationships with mid-to-large prospects (including C-level), set on-site appointments for outside sales, meet quota and scorecard metrics, enter CRM data, conduct market research, and support territory managers to drive ANZ revenue growth.

As a Product Design Manager, you'll lead a team of product designers, oversee design quality, drive problem-solving, and partner with product management and engineering to align design and product priorities. Your role includes hiring, fostering team culture, advocating for design systems, and connecting design impact with business strategy, all while promoting a culture of AI fluency and experimentation.