Jobs at Epicor

Provide EDI operations and technical application support: set up and monitor transactions, troubleshoot mappings and integrations, onboard trading partners, manage common EDI documents and protocols, document findings, and collaborate with internal teams to improve support and knowledge base materials.

Provide functional ERP and technical application support through phone, email, and chat. Diagnose and resolve application, configuration, connectivity, integration, database, web, and cloud-related issues. Document troubleshooting details, root causes, replication steps, and resolutions. Manage escalated cases while coordinating with development, cloud operations, customer experience, sales, and technical teams. Maintain knowledge-base content, support documentation, and troubleshooting procedures while contributing to team guidance and process improvement.

Design, implement, and maintain cloud-based data pipelines; integrate disparate data sources; optimize data lakes/warehouses and Spark workflows; automate Quote-to-Cash/Quote-to-Fulfillment processes; collaborate with platform, analytics, and business stakeholders to deliver scalable, reliable data solutions while ensuring data quality and security.

Designs, implements, and maintains cloud-based data pipelines and scalable data platform architectures. Integrates disparate data sources while ensuring data quality, integrity, and timeliness. Evaluates Azure infrastructure and services, and designs data lakes, warehouses, and marts for analytics. Develops data processing and transformation workflows using Azure Spark and Azure SQL Pools. Preferred capabilities include infrastructure as code, DevOps and CI/CD, AI-assisted development, generative AI solutions, and lightweight Python applications or APIs.

Design, develop, test, maintain, and deploy AI/ML-powered product features. Build data and training pipelines, create model lifecycle tooling and CI/CD automation, and promote reproducibility, testing, observability, and model governance. Participate in architecture reviews, estimate AI-related work, collaborate across business teams, and mentor developers on AI concepts and tools.

Supports customers using Epicor cloud-hosted solutions by investigating and resolving technical issues within SLAs. The role troubleshoots cloud infrastructure, databases, backups, applications, access, availability, capacity, and disaster recovery. It implements approved fixes and automation, collaborates on complex issues, maintains technical documentation and audit trails, and provides customer guidance and training. This hybrid position includes three office days, two remote days, and some weekend shifts.

Provides senior-level technical application support for manufacturing ERP customers. Troubleshoots client-server applications, SQL, web servers, payment terminals, printers, and mobile devices; resolves installation, compatibility, and performance issues; analyzes manufacturing and financial transactions; improves support processes; identifies recurring problems; maintains knowledge resources; and mentors team members.

Prepare federal, state, and franchise tax returns; support quarterly and year-end tax provisions, financial statement reporting, audits, R&D tax credits, tax planning, and M&A integration. Identify process improvements through technology and automation while managing multiple deadlines and collaborating with internal teams and external providers.

Provides technical ownership and Tier 2/3 support for Workday Payroll, Absence, compensation, reporting, integrations, security, and business processes. Configures workflows and calculated fields, performs audits and EIB data loads, validates HR and payroll data, leads releases and testing, troubleshoots system issues, and partners with Payroll, HR stakeholders, Workday support, and consultants to deliver scalable solutions.

Designs, implements, secures, monitors, and maintains complex GovCloud database environments. Advises management, translates data requirements into compliant database designs, installs and configures database software, applies Datadog or comparable observability tools, improves reliability and performance, mentors database administrators, establishes best practices, and leads database projects.

Senior Product Manager responsible for setting application strategy, prioritizing product enhancements and customer requests, gathering requirements, evaluating pricing through ROI analysis, managing partner relationships, and mentoring team members. The role requires software or ERP industry experience, strategic planning, business case development, strong analytical and communication skills, at least five years of applicable experience, and a bachelor’s degree or equivalent experience.

Leads and mentors Solution Engineers while partnering with sales teams on ERP opportunities. Translates client requirements into solutions, conducts technical presentations and demonstrations, manages proofs of concept and trials, supports pricing evaluations, and builds client relationships. The role requires manufacturing and distribution industry knowledge, presales expertise, direct and channel sales experience, and 50% domestic travel.

Owns territory strategy and execution to achieve growth targets for Epicor software products. Builds relationships with business, technical, and IT stakeholders; manages complex, long-cycle sales; identifies and nurtures opportunities; attends trade events; maintains CRM data; and delivers territory reporting. Some travel is expected to support sales activities.

Establish and operationalize a scalable Partner Engineering Operating Model for onboarding, integration, testing, deployment, and support. The role assesses current processes, gathers requirements from internal and external stakeholders, identifies dependencies and gaps, defines future-state workflows and roadmaps, and drives cross-functional progress. Success requires strong business analysis, technical integration knowledge, communication, stakeholder management, and the ability to work independently through ambiguity.

Develop and maintain Python services and platform capabilities for an internal AI platform. Build reusable foundations for AI agents, collaborate with global engineering and product teams, participate in design reviews and troubleshooting, and improve platform reliability, scalability, security, and maintainability. Requires strong Python, cloud architecture, LLM integration, debugging, collaboration, and mentoring skills.

Design, develop, test, deploy, and maintain scalable cloud software applications supporting customer migration to Azure. Collaborate with engineering teams, vendors, and cross-functional partners to deliver services and features. Write maintainable C# .NET code, participate in reviews, automate tasks, troubleshoot applications, and improve scalability, monitoring, performance, and deployment processes using Kubernetes, Terraform, and DevOps practices.

Develop and execute B2B influencer and advocacy strategies for SaaS audiences. Build expert and customer networks, create repeatable editorial and co-marketing programs, collaborate across marketing, sales, customer success, and executive teams, and measure engagement, audience quality, brand impact, and influenced revenue. The role also safeguards disclosure, privacy, brand safety, authenticity, and editorial integrity.

Provides technical application support to customers through phone, email, and chat. Diagnoses and resolves client-server software, payment terminal, printer, network, and mobile device issues; configures systems and integration tools; documents and escalates problems; maintains knowledge-base content; supports other departments; and mentors team members. The role requires 3+ years of relevant experience, SaaS or e-commerce knowledge, strong troubleshooting, and excellent communication skills.

Territory Manager responsible for selling Epicor’s Acadia Connected Worker Platform within an assigned territory. Duties include qualifying opportunities, managing sales campaigns and pipelines, coordinating with solution sales and professional services, developing account strategies, forecasting, negotiating contracts, maintaining CRM data, and building customer relationships. The role requires 30–40% travel and targets business, technical, and IT decision-makers.

Support and operate global cloud and enterprise networking infrastructure across Azure, AWS, and on-premises environments. Configure and troubleshoot networks, firewalls, VPNs, load balancers, DNS, and related services. Develop network automation using Terraform, Ansible, and Git; monitor performance, resolve production incidents, perform root cause analysis, maintain documentation, and participate in on-call support. Collaborate with infrastructure, security, application, and vendor teams on deployments, migrations, upgrades, and reliability improvements.