Duties & Responsibilities
- Tasked with a diverse mix of both cold outreach and responding to warm leads via phone, emailing, social media, etc. ‘Warm’ is defined a prospect who has responded to a marketing campaign.
- Cultivates net new prospects and builds pipeline through outbound prospecting efforts (identify targets, prepare for prospecting, prospecting, handoff to sales).
- Engages with mid sized to large businesses and relevant roles (C-Level).
- Assists sales counterpart by delivering qualifying leads and cultivating new prospects to enable them to achieve the company’s revenue objectives.
- Achieves daily, weekly, monthly scorecard metrics such as calls scheduled, calls completed, qualified opportunities and deals.
- Conducts market research to be followed up by the Territory Managers in the field.
- Continuously learns our applications/value proposition/differentiation in order to enhance conversations.
- Responsible for entering data into our customer relationship management software.
Knowledge, Skills & Abilities
- Excellent phone voice, manner, written, and verbal communications skills required
- Ability to field questions from prospects and customers about the company, products, services, implementation
- Leadership experience and a desire to move into future leadership roles
- Preferred telephone sales experience, or solution selling experience in the software industry
- Prior experience cultivating and managing existing leads in a sales pipeline through preliminary sales stages is a plus
- Involvement in attaining quota goals and a proven track record is preferred
Qualifications
- Bachelor's degree preferred
- Bachelors degree in business management, marketing preferred
- 1 year or more of customer service, call center or inside sales experience
- 1 year or more of experience in related industry (manufacturing, distribution, retail, lumber, auto)
- Knowledge of marketing and sales
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Nadia NiaziSkills Required
- At least 1 year of customer service, call center, or inside sales experience
- At least 1 year of experience in a related industry such as manufacturing, distribution, retail, lumber, or automotive
- Excellent phone, written, and verbal communication skills
- Knowledge of marketing and sales
- Bachelor's degree
- Bachelor's degree in business management or marketing
- Telephone sales or software solution-selling experience
- Experience cultivating and managing leads through preliminary sales stages
- Proven record of attaining sales quota goals
- Leadership experience and interest in future leadership roles
Epicor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epicor and has not been reviewed or approved by Epicor.
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Healthcare Strength — Health coverage (medical, dental, vision) is characterized as decent to solid, complemented by wellness resources. Company materials highlight health and wellness programming alongside core plans.
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Leave & Time Off Breadth — Flexible or unlimited PTO exists in U.S. roles, and the organization emphasizes taking time to recharge. When team norms support it, the flexibility is considered a meaningful perk.
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Retirement Support — A 401(k) with company match is available as part of the standard offering. The match level is generally viewed as modest but serviceable.
Epicor Insights
What We Do
We’re the Digital Brains of Our Customers’ Operations We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
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