Teams at Epicor

Provides technical customer support for SaaS applications, APIs, integrations, configurations, data exchange, and connectivity issues. Diagnoses and resolves incidents within SLA requirements, documents cases, performs manual testing, supports migrations and software changes, maintains knowledge-base content, and trains customers. Collaborates with technical teams on complex application and integration failures while communicating maintenance activities and product updates.

Supports enterprise security engineering across cloud, identity, endpoint, network, application, and AI environments. Helps implement DLP, EDR, IAM, SIEM, and secure web solutions; identify and remediate vulnerabilities and threats; evaluate AI security risks and tools; align systems with governance standards; and create documentation, playbooks, and guidelines.

Supports finance operations by processing professional services orders, contracts, project updates, cancellations, billing adjustments, and customer inquiries. Audits project documentation and billing data, validates accounting accuracy, follows approval procedures, and collaborates with internal departments to resolve issues. The role also provides experience with financial systems, contract administration, and invoicing processes.