Duties & Responsibilities
- Triage issues across different areas of the organization and manage ServiceNow Tasks.
- Manage production infrastructure and provide SME support to teams outside IT.
- Support automation of web application deployments.
- Follow defined escalation paths and SLAs for effective issue resolution.
- Troubleshoot and maintain software applications and investigate complex technical issues.
- Work collaboratively to achieve departmental goals while managing multiple priorities.
- Supports occasional scheduled weekend activities, including deployments, upgrades, maintenance, and customer go-lives.
Required Skills & Abilities
- Strong technical aptitude in modern IT infrastructure, cloud technologies, and enterprise applications.
- Hands-on experience with Microsoft Azure, including Azure Kubernetes Service (AKS).
- Knowledge of Microsoft Windows Server and Active Directory administration.
- Familiarity with Microsoft SQL Server and SQL/database administration concepts.
- Experience creating or maintaining PowerShell scripts and other automation tools is preferred
- Exposure to Kubernetes, containerized environments, and automation technologies is a plus.
- Experience with GitHub Actions is an added advantage.
- AWS exposure is an added advantage.
- Strong analytical, troubleshooting, problem-solving, and decision-making skills.
- Ability to learn quickly and adapt to changing technologies and customer environments.
- Strong organizational, customer-service, and issue-resolution skills.
- Reliable, detail-oriented, proactive, and effective in a collaborative team environment.
- Enthusiasm for continuous learning and professional development
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Danial AziziSkills Required
- 3+ years experience in cloud operations, production support, SRE, DevOps support, or related technical field
- Hands-on experience administering or supporting Microsoft Azure production environments
- Hands-on experience supporting containers and Kubernetes in a production or enterprise environment
- Experience using Microsoft SQL Server for application or production troubleshooting
- Experience managing escalated incidents including P1 or business-critical production issues
- Ability to support occasional scheduled weekend activities (deployments, upgrades, maintenance, go-lives)
- Working knowledge of CI/CD pipelines and deployment automation tools (preferred: Azure DevOps, GitHub Actions)
- Experience with ServiceNow or comparable ITSM platform
- Experience with PowerShell and/or Terraform (infrastructure automation)
- Relevant certifications (e.g., Azure Administrator, Azure DevOps Engineer, CKA)
- Bachelor's degree in IT, Computer Science, Engineering, or equivalent practical experience
Epicor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epicor and has not been reviewed or approved by Epicor.
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Healthcare Strength — Health coverage (medical, dental, vision) is characterized as decent to solid, complemented by wellness resources. Company materials highlight health and wellness programming alongside core plans.
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Leave & Time Off Breadth — Flexible or unlimited PTO exists in U.S. roles, and the organization emphasizes taking time to recharge. When team norms support it, the flexibility is considered a meaningful perk.
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Retirement Support — A 401(k) with company match is available as part of the standard offering. The match level is generally viewed as modest but serviceable.
Epicor Insights
What We Do
We’re the Digital Brains of Our Customers’ Operations We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
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