Jobs at Emma – The Sleep Company

Own the franchise operations manual, sales playbook, standards governance, audit framework, approval processes, update cycles, and franchisee communications. Translate brand and operational expectations into practical store rules, align materials with Legal and Compliance, gather field feedback, evaluate knowledge-management platforms, and coordinate rollout with Tech. The role requires cross-functional influence across Sales, Operations, Legal, Training, and Technology while continuously improving franchise standards.

Own the technical architecture and delivery of the Microsoft Dynamics 365 Finance and Supply Chain landscape. Lead implementations, migrations, integrations, data strategies, Azure infrastructure, CI/CD, upgrades, security, performance, monitoring, and technical governance. Collaborate with consultants, product owners, and stakeholders; review designs and code; resolve complex X++ issues; evaluate ISVs; and ensure scalable, upgrade-safe solutions across procurement and sales processes.

Analyze financial and cross-functional data, develop dashboards and insights, and build scalable dbt data models. The role involves production-grade SQL and Python, automated data workflows, data quality testing, documentation, and collaboration with Finance, Engineering, and business stakeholders. The analyst will also mentor junior team members and contribute to analytics engineering standards.

Develop and lead paid search strategy for APAC markets, managing Google and Microsoft Ads campaigns, budgets, bidding, testing, landing-page optimization, performance analysis, reporting, and market research. Use data-driven insights, automation, and emerging advertising technologies to improve ROI and accelerate growth. Collaborate with regional commercial and global marketing teams, and communicate recommendations to senior stakeholders.

Develop and execute paid search strategies across APAC to accelerate growth. Manage Google and Microsoft Ads campaigns, budgets, bidding, testing, landing pages, analytics, reporting, and automation. Analyze performance data, forecast trends, research markets, and provide recommendations to senior stakeholders. Collaborate with regional commercial and global marketing teams to tailor strategies across diverse markets.

Own and develop Emma’s internal control system and risk management framework. Responsibilities include designing and documenting controls, testing effectiveness, analyzing and remediating risks, improving processes through analytics and automation, reporting KPIs, partnering with Finance, Operations, Legal, Supply Chain, and coordinating with auditors. The role also builds control ownership through training and guidance across a global organization.

Owns and grows Emma’s marketplace and e-commerce business across the Americas. Responsibilities include optimizing product categories, driving online revenue, identifying market opportunities, managing marketplace operations in Mexico, coordinating platforms and suppliers, developing business relationships, analyzing market and financial data, and translating regional consumer and competitive insights into global category strategy. The role also leads initiatives, supervises a team, and supports portfolio launches and commercial performance.

Expand Emma’s e-commerce business by identifying growth opportunities, optimizing business operations, researching markets and trends, and developing strategic partnerships. The role involves analyzing potential deals, managing relationships with third-party suppliers, improving business platforms, and closing new business opportunities across LATAM markets. Strong English and Spanish communication, analytical ability, independence, and business development experience are required.

Drive ecommerce revenue growth across Germany by optimizing pricing, assortment, promotions, and commercial incentives. Own performance visibility, P&L tracking, reporting, commercial calendar planning, campaign coordination, and post-mortem analysis. Coordinate Categories, Marketing, Webshop, and Operations while translating market and competitor insights into growth actions and leading cross-functional commercial projects.

Own Austria’s e-commerce category performance and P&L across mattresses, beds, and accessories. Develop category, pricing, assortment, and portfolio strategies; lead product launches and lifecycle planning; coordinate commercial campaigns; improve digital conversion; and collaborate with marketing, sourcing, operations, and regional teams to drive profitable growth and margin expansion.

Owns last-mile and reverse logistics performance across Southern Europe, managing delivery partners, returns, failed deliveries, refurbishment flows, capacity planning, forecasting, network design, and operational improvement. The role requires cross-functional coordination with S&OP, transportation, warehousing, and customer experience teams, along with partner governance, KPI management, root-cause analysis, and data-driven decision-making.

Own Emma’s European franchise expansion, including franchise model refinement, partner recruitment, network growth, franchisee relationships, organizational scaling, and P&L performance. Lead the Franchise team, establish governance and operating processes, transition partner-operated stores into a structured franchise model, and collaborate cross-functionally to deliver revenue and margin targets across European markets. The role requires regular travel and reports to the VP Offline Europe.

Drive business development and commercial planning for the Hong Kong market, covering portfolio strategy, pricing, promotions, go-to-market execution, competitor analysis, and performance insights. Collaborate with Marketing and Marketplace teams to optimize the D2C user journey, improve conversion, and execute commercial initiatives. Manage multiple priorities while identifying growth opportunities and delivering measurable solutions.

Own marketplace sales, profitability, P&L, growth plans, and KPIs across platforms such as Shopee, Lazada, and TikTok Shop. Plan mega-sale campaigns, optimize listings, SEO, advertising, live commerce, and affiliate programs, and manage platform partnerships. Coordinate with supply chain, fulfillment, and customer service to maintain store performance. Analyze marketplace data, report results, and align regional and global stakeholders.

Own the full accounts receivable cycle for an EMEA market, including billing, collections, credit control, revenue recognition, month-end closing, inquiry resolution, debt reporting, KPI management, and process improvement. The role partners with clients, Sales, Operations, Customer Excellence, Controlling, and external BPO providers to improve cash flow, resolve disputes, and maintain compliant, accurate receivables records.

Lead Emma’s franchise network expansion in Germany by developing franchisee lead generation, managing internal and external stakeholders, assessing markets and expansion opportunities, creating strategic plans, negotiating franchise agreements, and coordinating legal, financial, operational, marketing, and real estate activities. The role requires German and English fluency, independent project ownership, strong negotiation and relationship-building skills, and travel availability.

Manage and grow Emma’s wholesale partner accounts in France by expanding product distribution, implementing promotions, visiting stores, evaluating needs, identifying opportunities, and maintaining client relationships. Coordinate with internal teams, track account performance, develop customized solutions, and train in-store sales staff. The role requires fluent French and English, strong sales and communication skills, Microsoft Office proficiency, independence, and a valid driving license.

Lead the vision and execution of marketing data products, owning end-to-end lifecycle from discovery to delivery. Translate marketing requirements into prioritized roadmaps, collaborate with data/engineering teams, and deliver scalable BI, reporting, and integrations that improve acquisition, retention, and measurement.

Own and optimize paid performance marketing campaigns across search, social, affiliates, influencers, CRM, and TV/CTV for EU ecommerce. Drive revenue, ROAS, CPA, and conversion-rate targets through testing, attribution analysis, budget allocation, and channel strategy. Collaborate with global marketing, creative, brand, sales, agencies, and country teams while delivering regional and global projects.

Lead end-to-end finance solution architecture for Microsoft Dynamics 365 Finance and Supply Chain Management and Business Central. Design scalable finance processes, guide configuration and implementations, establish governance for environments, testing, releases, and documentation, and coordinate technical and functional teams. Lead, coach, and develop Functional Managers while partnering with Finance, Product, and Engineering. Own the ERP roadmap, upgrades, standardization, automation, and continuous improvement across global markets.