Jobs at Emma – The Sleep Company

Develop and grow Emma’s German franchise network by generating qualified leads, managing internal and external stakeholders, assessing market expansion opportunities, creating strategic plans, negotiating franchise agreements, and supporting successful store launches. The role requires independent project ownership, strong relationship-building and negotiation skills, fluency in German and English, and availability to travel.

Develop and expand Emma’s French franchise network, including transitioning 30 stores from distributor to franchise ownership. Lead candidate generation, stakeholder management, market analysis, strategic planning, franchise negotiations, and store or franchise launch initiatives while ensuring projects are completed successfully and on time.

Lead functional design and improvement of Microsoft Dynamics ERP solutions across Finance and Supply Chain. Gather requirements, document processes, translate business needs into configurations, conduct functional testing, support go-live activities, train users, and drive continuous improvement. Collaborate with business and technical stakeholders in Agile or hybrid delivery environments.

Lead mattress and bed category strategy for the French DTC market, including portfolio development, pricing, positioning, launches, lifecycle optimization, and product communication. Analyze sales, customer, competitor, and market insights to identify growth opportunities. Collaborate with Ecommerce, Product Development, Marketing, Customer Excellence, and Supply Chain teams while leading strategic category initiatives and improving long-term product performance.

Lead Emma’s Colombia market by managing the country team, P&L, growth strategy, marketing, logistics, operations, customer service, and sales channels. Identify and scale growth initiatives, optimize customer acquisition and conversion, analyze market and customer insights, develop new sales channels and product strategies, and build a high-performing team of business developers and marketers.

Own Germany’s e-commerce category performance and P&L across mattresses, beds, and accessories. Define category, pricing, assortment, promotional, and product lifecycle strategies; lead launches; improve digital conversion; and collaborate with marketing, sourcing, operations, and regional teams to drive profitable growth, margin expansion, and supply performance.

Leads in-store marketing activations and product communications across Emma stores and retail partners in eight European markets. Responsibilities include creating and testing point-of-sale materials, managing seasonal campaign production and execution across more than 500 stores, coordinating partner marketing campaigns, maintaining consistent brand presentation online and in stores, and collaborating with sales, retail, product, brand, and creative teams.

Design, develop, and scale backend services, REST APIs, and distributed systems supporting global fulfillment and logistics operations. Build event-driven architectures with AWS SNS and SQS, manage deployment and monitoring through full DevOps ownership, and maintain quality through testing, code reviews, and CI/CD. Collaborate with cross-functional teams, mentor colleagues, contribute to recruiting, and improve system observability and reliability.

Manage critical and executive-level customer escalations across EU emerging markets. Resolve complex issues, conduct root-cause analysis, monitor customer feedback platforms, oversee refunds and invoicing, and provide data-driven insights to leadership. Partner with Legal, Customer Service, and cross-functional teams to improve customer experience, eliminate defects, maintain brand trust, and strengthen escalation processes. Directly contact customers to troubleshoot issues and ensure effective resolution.

Plan and manage multimodal transportation across the APAC region, coordinating with 3PLs, 4PLs, and logistics partners. Monitor performance, costs, and KPIs; identify process and system weaknesses; and drive operational improvements. The role collaborates with Finance, Procurement, S&OP, and Business Development in an international environment while providing analytical insights and continuous improvement recommendations.

Own last-mile and reverse logistics performance across the Southern Cluster, managing delivery partners, returns, failed deliveries, refurbishment flows, KPIs, capacity planning, forecasting, network design, and continuous improvement. Collaborate with S&OP, transportation, warehousing, and customer experience teams while optimizing costs, service quality, scalability, and customer satisfaction.

Lead regional commercial excellence and cross-market strategy for Emma’s European D2C business. Build scalable campaign frameworks, testing pipelines, processes, and implementation playbooks; coordinate strategic initiatives across country teams and global functions; drive forecasting, budget planning, KPI governance, and market performance visibility; identify risks and growth opportunities; and enable consistent commercial execution through cross-functional influence and knowledge sharing.

Own Austria’s e-commerce category performance and P&L across mattresses, beds, and accessories. Define category, pricing, assortment, lifecycle, campaign, and go-to-market strategies; drive profitable growth and margin expansion; improve digital conversion; and collaborate with marketing, product, sourcing, and operations teams to strengthen supply and cost performance.

Lead Emma’s French franchise network development, including converting 30 distributor-operated stores to a franchise model. Develop candidate lead generation, manage internal and external stakeholders, assess market expansion opportunities, create strategic plans, negotiate franchise agreements, and drive store launches and conversions to successful completion.

Lead Emma’s Austrian e-commerce business, owning full P&L, marketing budget, channel mix, pricing, promotions, assortment, product positioning, and growth strategy. Drive profitable revenue growth through performance marketing, experimentation, reporting, and new sales channels. Build market visibility across global teams and develop a four-person country team plus interns. Requires strong analytical, commercial, stakeholder-management, German, and English skills.

Supports the Store Manager in leading the Almada Forum retail store. Responsibilities include motivating the sales team, exceeding sales targets, advising customers, analyzing commercial KPIs, managing stock and administrative tasks, coordinating shifts, delivering visual merchandising standards, providing training and feedback, and taking responsibility for the store during the manager’s absence.

Own commercial growth and performance across Emma Korea’s D2C and marketplace channels, including Shopify, Naver Smart Store, and Coupang. Set channel targets, manage pricing and promotions, improve conversion and customer experience, lead marketplace SEO and partner initiatives, and identify new growth opportunities. Translate data and consumer insights into commercial decisions while collaborating cross-functionally on inventory, marketing, product, finance, P&L, and execution.

Develop and extend Microsoft Dynamics 365 Finance and Supply Chain Management, focusing on procurement and sales processes. Responsibilities include X++ coding, integrations with third-party and legacy systems, API development, Azure Functions, data migration, security configuration, unit and system testing, technical documentation, and troubleshooting. The role collaborates with consultants and support teams to design, implement, and validate scalable business solutions.

Develop and expand Emma’s franchise network in Germany by generating qualified leads, assessing market opportunities, coordinating legal, real estate, and internal stakeholders, creating expansion plans, negotiating franchise agreements, and ensuring successful store launches and partner relationships.

Partner with C-level leaders to translate strategic decisions into clear, cascaded internal communications across international offices. Own channels and formats (e.g., Global All Hands), drive structure and execution, and manage the people survey lifecycle from design to results communication and analysis.