Jobs at Emma – The Sleep Company

Own analytics engineering for commercial intelligence, transforming raw data into trusted models using dbt, Redshift, SQL, Python, and Kimball principles. Build profitability and full-funnel web-to-revenue data models, ensure data integrity and security, implement monitoring and alerting, and support AI-enabled data development. Collaborate with data, marketing, e-commerce, and commercial teams while driving projects independently in an agile environment.

Own marketplace sales, profitability, P&L, growth plans, and KPIs across platforms such as Shopee, Lazada, and TikTok Shop. Plan mega-sale campaigns, optimize listings, SEO, advertising, live commerce, and affiliate programs, and manage platform partnerships. Coordinate with supply chain, fulfillment, and customer service to maintain store performance. Analyze marketplace data, report results, and align regional and global stakeholders.

Manage logistics and operational activities for the Americas, coordinating suppliers, warehouses, and logistics partners in Latin America. Optimize shipment-to-delivery and order-to-cash processes, support forecasting and S&OP, analyze operational workflows, automate partner processes, and improve cost and efficiency. The role also collaborates with customer excellence, global operations, and multi-channel teams to develop scalable supply chain strategies.

Own the full accounts receivable cycle for an EMEA market, including billing, collections, credit control, revenue recognition, month-end closing, inquiry resolution, debt reporting, KPI management, and process improvement. The role partners with clients, Sales, Operations, Customer Excellence, Controlling, and external BPO providers to improve cash flow, resolve disputes, and maintain compliant, accurate receivables records.

Lead Emma’s franchise network expansion in Germany by developing franchisee lead generation, managing internal and external stakeholders, assessing markets and expansion opportunities, creating strategic plans, negotiating franchise agreements, and coordinating legal, financial, operational, marketing, and real estate activities. The role requires German and English fluency, independent project ownership, strong negotiation and relationship-building skills, and travel availability.

Manage and grow Emma’s wholesale partner accounts in France by expanding product distribution, implementing promotions, visiting stores, evaluating needs, identifying opportunities, and maintaining client relationships. Coordinate with internal teams, track account performance, develop customized solutions, and train in-store sales staff. The role requires fluent French and English, strong sales and communication skills, Microsoft Office proficiency, independence, and a valid driving license.

Own South Korea’s operational and customer service performance across fulfillment, delivery, returns, logistics, and after-sales support. Lead vendor selection, supplier onboarding, performance reviews, SLA management, issue resolution, inventory reconciliation, invoice review, capacity planning, and operational reporting. Analyze customer and service data to identify improvement opportunities, manage escalations, and lead cross-functional projects involving SOPs, CRM workflows, automation, and process optimization.

Lead the vision and execution of marketing data products, owning end-to-end lifecycle from discovery to delivery. Translate marketing requirements into prioritized roadmaps, collaborate with data/engineering teams, and deliver scalable BI, reporting, and integrations that improve acquisition, retention, and measurement.

Own UK commercial performance by managing P&L reporting, category strategy, product portfolio, pricing, promotions, campaigns, and lifecycle launches. Analyze market trends, customer feedback, conversion, traffic, and sales-funnel data to drive revenue and margin growth. Coordinate cross-functional stakeholders across Marketing, Planning, Fulfillment, Webshop, Operations, and Product Development while leading regional growth projects and commercial initiatives.

Own and optimize paid performance marketing campaigns across search, social, affiliates, influencers, CRM, and TV/CTV for EU ecommerce. Drive revenue, ROAS, CPA, and conversion-rate targets through testing, attribution analysis, budget allocation, and channel strategy. Collaborate with global marketing, creative, brand, sales, agencies, and country teams while delivering regional and global projects.

Manages South Korea’s end-to-end operations and customer service performance, including fulfillment, delivery, returns, after-sales support, vendor selection, logistics partnerships, inventory reconciliation, and customer escalations. The role analyzes service and operational data, leads capacity planning, manages dashboards and reporting, and delivers cross-functional improvements to SOPs, CRM workflows, automation, efficiency, customer satisfaction, retention, and growth.

Lead end-to-end finance solution architecture for Microsoft Dynamics 365 Finance and Supply Chain Management and Business Central. Design scalable finance processes, guide configuration and implementations, establish governance for environments, testing, releases, and documentation, and coordinate technical and functional teams. Lead, coach, and develop Functional Managers while partnering with Finance, Product, and Engineering. Own the ERP roadmap, upgrades, standardization, automation, and continuous improvement across global markets.

Develop and grow Emma’s German franchise network by generating qualified leads, managing internal and external stakeholders, assessing market expansion opportunities, creating strategic plans, negotiating franchise agreements, and supporting successful store launches. The role requires independent project ownership, strong relationship-building and negotiation skills, fluency in German and English, and availability to travel.

Develop and expand Emma’s French franchise network, including transitioning 30 stores from distributor to franchise ownership. Lead candidate generation, stakeholder management, market analysis, strategic planning, franchise negotiations, and store or franchise launch initiatives while ensuring projects are completed successfully and on time.

Lead functional design and improvement of Microsoft Dynamics ERP solutions across Finance and Supply Chain. Gather requirements, document processes, translate business needs into configurations, conduct functional testing, support go-live activities, train users, and drive continuous improvement. Collaborate with business and technical stakeholders in Agile or hybrid delivery environments.

Lead mattress and bed category strategy for the French DTC market, including portfolio development, pricing, positioning, launches, lifecycle optimization, and product communication. Analyze sales, customer, competitor, and market insights to identify growth opportunities. Collaborate with Ecommerce, Product Development, Marketing, Customer Excellence, and Supply Chain teams while leading strategic category initiatives and improving long-term product performance.

Lead Emma’s Colombia market by managing the country team, P&L, growth strategy, marketing, logistics, operations, customer service, and sales channels. Identify and scale growth initiatives, optimize customer acquisition and conversion, analyze market and customer insights, develop new sales channels and product strategies, and build a high-performing team of business developers and marketers.

Own Germany’s e-commerce category performance and P&L across mattresses, beds, and accessories. Define category, pricing, assortment, promotional, and product lifecycle strategies; lead launches; improve digital conversion; and collaborate with marketing, sourcing, operations, and regional teams to drive profitable growth, margin expansion, and supply performance.

Design, develop, and scale backend services, REST APIs, and distributed systems supporting global fulfillment and logistics operations. Build event-driven architectures with AWS SNS and SQS, manage deployment and monitoring through full DevOps ownership, and maintain quality through testing, code reviews, and CI/CD. Collaborate with cross-functional teams, mentor colleagues, contribute to recruiting, and improve system observability and reliability.

Manage critical and executive-level customer escalations across EU emerging markets. Resolve complex issues, conduct root-cause analysis, monitor customer feedback platforms, oversee refunds and invoicing, and provide data-driven insights to leadership. Partner with Legal, Customer Service, and cross-functional teams to improve customer experience, eliminate defects, maintain brand trust, and strengthen escalation processes. Directly contact customers to troubleshoot issues and ensure effective resolution.