Jobs at Deluxe

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Coordinate and distribute remittance processing work, monitor workloads to meet deadlines, answer basic employee questions, align resources with priorities, and support transmission of customer files. Performs duties across Processing Specialist levels under supervisor guidance.

The Chief Architect leads architectural vision and development for Deluxe's products, managing teams and establishing technology direction to support business growth.

Partner with business leaders to lead full life-cycle recruiting, build talent pipelines, consult on workforce planning, source and engage diverse candidates, and create strategic recruitment marketing to attract leadership talent while ensuring an excellent candidate experience.

Serve as a strategic talent consultant partnering with senior leaders to plan workforce needs, source and manage full life-cycle recruiting, build diverse talent pipelines, and implement marketing campaigns to attract leadership. Provide consultative hiring solutions and ensure an excellent candidate experience.

Respond to merchant requests and escalations, manage retention calls and logs, analyze cancellation reasons, collaborate with Sales and Operations, follow policies to retain accounts, and follow up until merchant issues are resolved.

Oversees daily processing by distributing work, aligning resources, and monitoring deadlines. Provides limited direction and answers employee questions. May handle customer transmission files and performs duties of Processing Specialist I–IV.

Support go-to-market marketing by executing multi-channel campaigns, coordinating industry events, managing leads and sales enablement materials, tracking campaign performance, and assisting cross-functional GTM initiatives to drive pipeline growth and sales effectiveness.

Lead Salesforce Administrator will manage and enhance the CRM platform, drive adoption, handle user support and training, configure workflows/validation rules, manage releases and security, partner across teams, and support projects and reporting.

The Market Account Executive will sell new accounts from bank referrals, maintain an active sales pipeline, and provide customer service support for merchants.

The Risk Audit Specialist monitors transaction anomalies, assesses account risks in credit card processing, updates records and communicates with clients about policies.

The Senior Business Requirements Analyst collects and documents client requirements for complex solution implementations, facilitates discovery meetings, and ensures proper documentation and understanding across teams throughout the project lifecycle.

Handle inbound calls from existing MyCorporation clients, discover needs, provide consultative solutions, close sales, manage accounts, maintain accurate customer records, and follow up on leads to build pipeline.

Lead development of data-driven solutions: clean and preprocess large structured and unstructured datasets, engineer features, build and deploy supervised/unsupervised ML and deep learning models, perform advanced statistical analysis, collaborate with data engineers on MLOps/CI-CD pipelines, and present actionable findings to technical and nontechnical stakeholders.

Lead end-to-end implementations for ISV partners: own project plans, drive milestones and go-live, manage risks and scope, act as subject matter expert on Deluxe Payment Platform, enable partners with best practices and test plans, collect partner feedback for Product/Engineering, and build repeatable implementation playbooks.

This position is designed to prepare employees for a future career as an Inside Sales Manager. Responsibilities include acquiring sales via phone, expanding sales knowledge, and understanding merchant needs to achieve sales objectives.

The Data Driven Marketing Analyst analyzes data to provide insights for marketing campaigns using BI tools, statistical models, and collaborating with teams to improve decision-making.

Negotiate and draft customer and partner commercial agreements (NDAs, MSAs, SOWs, amendments). Provide risk-based contract guidance to Sales and business leaders, coordinate internal approvals, support RFP/RFI contract reviews, and contribute to M&A due diligence and contract template/process improvements.

Manage onboarding and VIP support for government and municipal clients and ISV partners. Draft and submit service provider and merchant agreements, perform account entry and setup, deliver phone/webinar/onsite training, provide phone/email support, research and resolve reconciliation, equipment/gateway, and refund issues, and initiate maintenance requests while updating systems of record.

Lead cross-functional engineering teams to deliver AI-enabled, cloud-native solutions. Bridge onshore stakeholders and offshore delivery, own end-to-end AI software delivery, ensure quality, drive adoption of ML/GenAI capabilities, mentor engineers, and manage delivery outcomes including planning, risk, and timelines.