Jobs at Deluxe

Respond to merchant requests and escalations, manage retention calls and logs, analyze cancellation reasons, collaborate with Sales and Operations, follow policies to retain accounts, and follow up until merchant issues are resolved.

Perform and manage client software implementations, configuring applications, entering client data, testing systems, documenting defects, and coordinating with project teams. Handle multiple small projects concurrently, validate estimates, and provide status updates to project managers and clients. Ensure solution quality and assist on larger, complex projects as needed.

Conduct inbound/outbound phone sales, learn sales process under an Inside Sales Manager, identify merchant needs, close sales, and meet sales objectives while developing skills for advancement.

Handle inbound calls about PCI compliance standards, fees, and online compliance documents; resolve inquiries and complaints; record interactions in the merchant system; assist overflow queues; support internal and external customers; use internal applications and Microsoft Office.

The Product Manager oversees product accountability, manages the roadmap, ensures performance against KPIs, collaborates with development teams, and manages overall product strategy.

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Serve as a strategic HR advisor to senior leaders in Technology and Data Solutions. Lead employee relations and investigations, support talent acquisition, workforce planning, learning and development, change management, HR analytics, and cross-functional HR projects. Mentor HR colleagues and drive people strategies that align with business objectives and organizational transformation.

Coordinate and distribute remittance processing work, monitor workloads to meet deadlines, answer basic employee questions, align resources with priorities, and support transmission of customer files. Performs duties across Processing Specialist levels under supervisor guidance.

Design, develop, test, and document software in collaboration with senior engineers and cross-functional teams. Troubleshoot bugs, participate in Agile ceremonies and technical design, write secure code (OWASP-aware), and support CI/CD, unit and integration testing. Continuously improve coding skills and respond to QA/support-identified issues.

The Senior Project Manager oversees large client engagements, ensuring quality delivery, managing resources, mitigating risks, and forecasting revenue while adhering to project timelines and budgets.

Deliver and configure Deluxe payment software for clients, managing multiple small projects and upgrades. Customize applications, enter client data per requirements, test systems, document defects and resolutions, report status to stakeholders, and escalate issues to ensure on-time, billable implementations.

Answer inbound merchant and sales-associate calls, resolve advanced POS and account issues, perform technical troubleshooting, process reversals/rekeys, monitor front-end system errors, escalate and own complex issues, complete reporting and documentation, and collaborate with other departments to ensure timely resolution and customer satisfaction.

The Chief Architect leads architectural vision and development for Deluxe's products, managing teams and establishing technology direction to support business growth.

Manage production or purchase of materials to meet customer demand by analyzing inventory, placing purchase/production orders, expediting as needed, and developing inventory strategies. Partner with suppliers and fulfillment teams to improve material flow, support SLAs, and reduce total cost of ownership. Participate in supply-planning projects and continuous improvement initiatives.

Provide technical customer support for Deluxe ImageRPS, monitor and manage incoming support tickets, troubleshoot remittance processing and file ingestion issues, document actions and communications, meet SLA and performance metrics, participate in client calls, and pursue ongoing product training.

The Senior Business Requirements Analyst collects and documents client requirements for complex solution implementations, facilitates discovery meetings, and ensures proper documentation and understanding across teams throughout the project lifecycle.

Oversees daily processing by distributing work, aligning resources, and monitoring deadlines. Provides limited direction and answers employee questions. May handle customer transmission files and performs duties of Processing Specialist I–IV.

Support go-to-market marketing by executing multi-channel campaigns, coordinating industry events, managing leads and sales enablement materials, tracking campaign performance, and assisting cross-functional GTM initiatives to drive pipeline growth and sales effectiveness.

Handles inbound sales calls: process orders, answer questions, identify sales opportunities, and sell products/services using a prescribed consultative sales approach. Navigates multiple PC order systems to price products, initiate proofs, release orders to manufacturing, and follow through with customers.

The Market Account Executive will sell new accounts from bank referrals, maintain an active sales pipeline, and provide customer service support for merchants.