Jobs at Deluxe

The Director of Talent Acquisition is responsible for developing and leading effective hiring strategies and operations to attract high-quality talent while ensuring an excellent candidate experience and collaboration with business leaders.

Lead cross-functional engineering teams to deliver AI-enabled, cloud-native solutions. Bridge onshore stakeholders and offshore delivery, own end-to-end AI software delivery, ensure quality, drive adoption of ML/GenAI capabilities, mentor engineers, and manage delivery outcomes including planning, risk, and timelines.

Handles inbound sales calls to process orders, answer questions, identify and qualify customer needs, and close sales using a prescribed consultative approach. Multitasks across PC order systems, prices products, initiates proofs, releases orders to manufacturing, and follows through to ensure customer satisfaction.

Build, document, and maintain CI/CD pipelines and deployment infrastructure. Collaborate with product, development and QA teams to automate releases, manage repositories and dependencies, support build/release processes, and ensure reliable delivery to test and production environments.

Investigate and resolve credit card disputes and retrievals by researching transactions, applying card brand rules, communicating with merchants/ISOs, representing cases to card brands, and documenting outcomes to recover funds and reduce future disputes.

The Senior Software Engineer develops high-quality software, mentors junior engineers, and ensures projects align with best practices and modern technologies.

Provide administrative support to sales and business development: monitor order status, ensure timely delivery, verify artwork with customers and art team, process sample requests and quotes, collaborate with suppliers, and handle customer communications via phone, chat, and email to ensure accuracy and satisfaction.

Provide onboarding, storefront setup and launch facilitation, customer training and follow-up, escalate and resolve Tier 2/3 issues, investigate billing and receivables, and manage vendor setup to ensure successful storefront adoption and customer satisfaction.

Provide technical customer support for remote deposit capture products: monitor ticket queue, troubleshoot issues, escalate to development/QA, identify training gaps, and document interactions and resolutions per SLA.

Gather and document business, functional, technical, non-functional, and data requirements for B2B payments and M&A integrations. Assess system change impacts, create test scenarios (system, integration, readiness, UAT), document process implications, manage requirements/user stories through delivery, and mentor business users during user acceptance testing.

Design and validate new and existing products for manufacturability and cost; create specifications, BOMs, routes, and testing; support product introduction, revisions, and aftermarket; coordinate with product management, operations, and fulfillment.

Execute purchasing activities for direct materials: process POs in SAP S/4HANA, support sourcing and RFQs, manage supplier communications and onboarding in SAP Ariba, maintain purchasing master data, compile spend and performance reports, assist with QN/NCR documentation, and participate in continuous improvement initiatives.

The EAS Specialist III ensures operational success of cloud-based applications, manages troubleshooting, coordinates software updates, and mentors team members while working a rotational schedule.

The Market Account Executive is responsible for selling products and services to new accounts derived from bank referrals, managing leads and customer service activities.

The EAS Specialist III provides training and mentoring, monitors production applications, troubleshoots issues, and manages operational activities related to ITMS environment.

Responsible for implementing Deluxe solutions, managing multiple small projects, customizing software, testing systems, and preparing status reports.

The Client Manager Representative manages a client territory, focusing on client retention, sales initiatives, and relationship management within the payments industry.

Respond to merchant requests and escalations, manage retention calls and logs, analyze cancellation reasons, collaborate with Sales and Operations, follow policies to retain accounts, and follow up until merchant issues are resolved.

Handle inbound calls about PCI compliance standards, fees, and online compliance documents; resolve inquiries and complaints; record interactions in the merchant system; assist overflow queues; support internal and external customers; use internal applications and Microsoft Office.

The Product Manager oversees product accountability, manages the roadmap, ensures performance against KPIs, collaborates with development teams, and manages overall product strategy.