Jobs at Deluxe

Handles inbound calls and correspondence from credit card merchants, sales representatives, and customers seeking account closure or contract information. Resolves issues, explains contract and policy details, processes complaints and closure requests, documents interactions, prioritizes information, and supports overflow call queues while maintaining professionalism and accuracy.

Develop, test, document, and implement .NET and React software solutions. Collaborate with engineers and stakeholders in Agile ceremonies, investigate bugs, contribute to technical designs, research solutions, write secure OWASP-informed code, and perform unit and integration testing. The role also involves CI/CD practices, cloud-based engineering, continuous skills development, and potentially applying AI-enabled developer tools to improve API discovery and developer self-service.

Owns the AI Center of Excellence product strategy, vision, roadmap, backlog, financials, and performance. Leads product management across business and functional units, prioritizes AI use cases, incorporates customer insights, guides product development, manages the product P&L, and drives revenue, EBITDA, innovation, stakeholder alignment, and customer-focused outcomes.

Provides advanced technical and customer support to merchants and sales associates through inbound and outbound calls. Troubleshoots POS hardware and software, researches account issues, resolves escalated cases, processes reversals and rekeys, monitors system errors, documents interactions, completes reporting, and identifies outages. The role requires strong communication, organizational skills, proficiency with Microsoft Office, and the ability to work independently in a fast-paced call center environment.

Provides technical support to merchants by handling support calls, documenting and resolving trouble tickets, guiding users through troubleshooting, researching technical issues with internal teams and programmers, and recommending system corrections. Requires a high school diploma or GED, some technical or customer service experience, Microsoft Office proficiency, strong communication, analytical, and problem-solving skills.

Provides entry-level technical customer support for Deluxe software. Monitors application support queues, manages tickets within SLA guidelines, documents customer interactions, troubleshoots issues, communicates updates, and works cases through resolution. The role also requires basic PC and workstation troubleshooting, scripting, networking, antivirus familiarity, Microsoft Office use, participation in client meetings, and ongoing product training.

Provides strategic and day-to-day employment law guidance to HR and business leaders. Advises on discipline, accommodations, leaves, terminations, benefits, compensation, policies, and compliance. Manages agency charges and employment litigation, coordinates with outside counsel, drafts and reviews agreements, supports internal investigations, and identifies and mitigates legal risks.

Leads Deluxe Merchant Services’ technology partner ecosystem, developing relationships with POS providers, payment gateways, hardware manufacturers, VARs, and software platforms. Advises partners on payment integrations, APIs, certifications, and platform capabilities; translates requirements into product and engineering recommendations; and establishes scalable onboarding, certification, and enablement processes. Collaborates across Product, Engineering, Sales, and Commercial teams to expand platform capabilities, accelerate market adoption, and generate sustainable business growth.

Generates and acquires sales opportunities through phone-based outreach, works leads from company sources, develops sales skills under manager mentorship, understands merchant needs, closes sales, and meets sales objectives. The role is designed to develop employees for advancement into Inside Sales Manager positions.

Provides HR support to employees, HR business partners, and retirees by resolving inquiries involving benefits, payroll, compliance, and policies. Maintains HR records and databases, supports escalated cases, coordinates employee orientations, assists with HR projects, and contributes to policy improvements. The role requires strong customer service, confidentiality, administrative coordination, and proficiency with Microsoft Office, case management systems, and preferably Workday.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.

Leads enterprise architecture for tooling and platform engineering, including CI/CD toolchains, developer experience, software delivery platforms, and golden paths from code commit to production. Establishes architecture standards, governance, security controls, AI-enabled engineering workflows, and cloud-native practices. Owns toolchain strategy, integrations, licensing, migrations, and consolidation while partnering with business, security, risk, and compliance teams. Mentors architects and engineers and communicates technical decisions and investment priorities to executive stakeholders.

Provides administrative and customer support for business filing status and workflows. Answers phones, researches customer questions, resolves issues, uses state agency information to determine filing status, and communicates updates to customers. The role requires three years of customer service experience, basic computer skills, strong verbal communication, and bilingual Spanish/English skills are preferred.

Partners with business leaders to align HR strategies with organizational goals. Provides guidance on employee relations, investigations, performance management, workforce planning, talent acquisition, organizational change, and employee engagement. Advises managers on policies, conflict resolution, disciplinary actions, coaching, and talent development while supporting a high-performance culture.

Supports two manufacturing locations and 185 employees by aligning HR strategies with business goals. Advises leaders and employees on employee relations, investigations, performance management, workforce planning, talent acquisition, onboarding, and organizational change. Provides hands-on HR support across three shifts while promoting employee engagement, development, retention, and consistent application of policies and employment laws.

Leads complex commercial contract strategy, drafting, redlining, and negotiations across business segments. Develops pricing, financial, risk allocation, AI, and regulatory provisions; partners with Legal, Finance, Sales, Compliance, Product, and Operations. Owns contract playbooks, templates, governance, escalation processes, RFP support, commercialization, and M&A contracting. Guides AI-enabled contract automation and advises executives on high-value, high-risk agreements.

Leads global compensation strategy, including executive, broad-based, incentive, and Board compensation programs. Oversees pay structures, benchmarking, governance, regulatory compliance, proxy disclosures, and Compensation Committee support. Partners with senior leadership, Legal, Finance, Human Resources, and external consultants to ensure competitive, compliant, and business-aligned compensation practices.

Supports financial institution resellers by serving as a treasury management and B2B payments subject matter expert throughout the sales cycle. Conducts payments process assessments, identifies automation opportunities, develops ROI business cases, delivers product demonstrations, answers technical questions, supports RFPs, and provides strategic solutioning and pricing recommendations. Partners closely with treasury sales teams and reseller clients to drive co-selling of payment and automation solutions.

Analyze internal and external data to identify trends, build targeted datasets for omnichannel marketing campaigns, and provide product, customer, segment, and business-unit recommendations. Develop and implement statistical response, performance, and lookalike models using Python and R. Create KPIs from multiple data sources and collaborate with internal teams to support campaign performance and decision-making.

Develop and execute targeted, multichannel marketing campaigns for retail banking clients. Serve as a liaison among clients, agencies, vendors, and internal specialists; coordinate approvals and quality reviews; and create segment-tailored marketing materials. Responsibilities include creative briefs, concepting, copywriting, layouts, photography direction, proof approval, production specifications, data and print instructions, campaign schedules, presentations, and collateral inventory management.