The Enterprise Application Support Specialist role is an IT technical analyst role with eh RDM host team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems, anticipating trends and the development of new tools to support the platform.
The computer environments are primarily Windows server domain-based running MS SQL Enterprise databases with proprietary image and transaction processing systems for the financial industry. There is also Linux in the supported environment.
Active monitoring and review of Production Applications for Performance and Accuracy.
Cooperative troubleshooting and analytic work with other technical members and members of Development, QA and Support teams.
Independent work analyzing trends in data and reporting on anomalies.
Basic Qualifications:
· 3 + years previous experience in Enterprise application support or technical operations with experience in managing the resolution of business critical and time sensitive issues.
· 3 + years of knowledge of current Microsoft Server platforms
· In depth knowledge of the administration and programming of MC SQL server 2005+ within a production class environment
· 3 + years of experience in XML/Https/MS.Net/Client-Server architecture
· 3 + years of experience in troubleshooting and problem-solving skills to diagnose software and network issues.
· Experience with Linux CLI
· Ability to document job related procedures
· Network and systems administration experience
Preferred Qualifications: Programming experience is a definite asset.
Additional Basic Qualifications:
Must be 18 years of age or older
The position being advertised is a replacement for an existing role within the organization.
Compensation
The compensation range for this position is $61,856.00 - $69,898.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at [email protected].
Skills Required
- 3+ years of experience in Enterprise application support or technical operations
- 3+ years of knowledge of current Microsoft Server platforms
- In depth knowledge of the programming of MS SQL Server 2005+
- 3+ years of experience in XML/Https/MS.Net/Client-Server architecture
- 3+ years of troubleshooting and problem-solving skills
- Experience with Linux CLI
- Network and systems administration experience
Deluxe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deluxe and has not been reviewed or approved by Deluxe.
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Retirement Support — The company provides a 401(k) with employer matching and an employee stock purchase plan, with access beginning quickly for many roles. The 401(k) match, paused during the pandemic, has been reinstated, signaling continued support for long‑term savings.
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Leave & Time Off Breadth — Flexible time off, paid holidays, and paid volunteer time are available, with benefits often starting on day one. Parental leave, adoption and surrogacy assistance, and family medical leave expand time‑off support across life stages.
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Healthcare Strength — Medical, dental, and vision coverage are provided with day‑one eligibility in many cases. Additional resources like disability coverage, an employee assistance program, and multi‑dimensional well‑being support bolster the core health offering.
Deluxe Insights
What We Do
We help enterprises, small businesses and financial institutions deepen customer relationships through trusted, technology-enabled solutions. Here at Deluxe, we help you unlock your potential so that your business successfully grows and thrives which positively impacts our communities all around. Our innovative payments, data and marketing solutions help you Accelerate Growth, Enable Payments and Empower your SMB Relationships. Accelerate Growth – With us, we propel your business forward with data-driven customer acquisition and multi-platform marketing toolkits; accelerate customer acquisition through our targeted data driven marketing campaigns and build brands through our customized, brand compliant web storefronts, promotional products, print services, and retail packaging services. Enable Payments – Our technology solutions enable you to send and process payments more easily. With us, you can optimize your order to cash processes with Lockbox, integrated receivables and bill pay, as well as improve your payer and payee experience with our secure and convenient check products and flexible digital payments. Empower Small Business Relationships – We help empower your small business with tools to start, run, grow and operate the business. We help increase revenue with promotional products, data driven and print marketing and retail packaging as well as support in managing income with our checks and forms, digital payments, and remote deposit capture. We also assist in protecting and branding businesses with logo design, trademark filings and websites and hosting services along with assisting in managing HR and Operations using our incorporation services, and payroll and human capital management. Unlock your potential: www.deluxe.com
