Teams at Deluxe

Respond to merchant requests and escalations, manage retention calls and logs, analyze cancellation reasons, collaborate with Sales and Operations, follow policies to retain accounts, and follow up until merchant issues are resolved.

Perform and manage client software implementations, configuring applications, entering client data, testing systems, documenting defects, and coordinating with project teams. Handle multiple small projects concurrently, validate estimates, and provide status updates to project managers and clients. Ensure solution quality and assist on larger, complex projects as needed.

Conduct inbound/outbound phone sales, learn sales process under an Inside Sales Manager, identify merchant needs, close sales, and meet sales objectives while developing skills for advancement.