Teams at Deluxe

Handles inbound calls and correspondence from credit card merchants, sales representatives, and customers seeking account closure or contract information. Resolves issues, explains contract and policy details, processes complaints and closure requests, documents interactions, prioritizes information, and supports overflow call queues while maintaining professionalism and accuracy.

Develop, test, document, and implement .NET and React software solutions. Collaborate with engineers and stakeholders in Agile ceremonies, investigate bugs, contribute to technical designs, research solutions, write secure OWASP-informed code, and perform unit and integration testing. The role also involves CI/CD practices, cloud-based engineering, continuous skills development, and potentially applying AI-enabled developer tools to improve API discovery and developer self-service.

Owns the AI Center of Excellence product strategy, vision, roadmap, backlog, financials, and performance. Leads product management across business and functional units, prioritizes AI use cases, incorporates customer insights, guides product development, manages the product P&L, and drives revenue, EBITDA, innovation, stakeholder alignment, and customer-focused outcomes.