Chargeback Analyst

ABOUT US:

Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

A chargeback analyst is responsible for investigating and resolving credit card disputes and retrieval. Requires detailed transaction research, analytical skills, sound decisions and documentation of actions taken including phone calls to merchants, ISO, and others as appropriate. Apply card associations industry regulations and practices in resolving disputes, working recover funds for chargebacks, and implementing measures to minimize loss and educating our merchants to prevent future disputes.

Job Functions:

• Begins to develop an intermediate knowledge, pertaining card brands (i.e. Visa/MasterCard/Discover), governing chargebacks, retrieval processes and procedures.   Maintain knowledge of all card brands regulations and the ability to utilize and understand the card brands regulations rule manuals.

• Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute reason code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary.

• Work retrieval cases from start to finish which includes merchant notification, reviewing merchant responses, reaching out to merchant if additional information is needed and making sound decisions on fulfilling request to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary

Basic Qualifications:

Education and Experience: HS/GED and 0 years

Preferred Qualifications:

Experience: 1 year in administrative work or call center customer service

• Strong verbal and written communication skills.

• Highly organized and detail oriented.

• Able to handle stressful phone calls

• Must possess a high level of integrity and can be trusted to maintain confidentiality.

• Works well as a member of a team.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].