Jobs at DATAMARK, Inc.

Develops pricing models and financially viable service solutions for new business, renewals, and expansions. Analyzes costs, pricing scenarios, margins, forecasts, and competitor benchmarks; supports RFP responses; and presents pricing strategies to leadership and cross-functional teams. Partners with Finance, Operations, Sales, Business Development, and Solution Design to translate client requirements into scalable, profitable delivery models.

Leads the technology Quality Assurance program, developing ITIL-aligned policies, processes, controls, KPIs, and reporting. Oversees event, incident, problem, change, and asset management; leads incident response, root-cause analysis, change advisory activities, release coordination, and continuous improvement. Partners with engineering, IT, operations, and PMO stakeholders to improve technology delivery quality and reliability.

Monitors and evaluates interpreter and contact center performance, prepares quality reports, conducts audits, maintains QA records, identifies issues, and supports improvement plans. The role collaborates with training, compliance, supervisors, and management to resolve quality concerns, participates in calibration and evaluation programs, and maintains interpretation quality, ethical, and professional standards.

Supports the HR compliance program by monitoring employment regulations, maintaining compliance calendars and audit-ready records, auditing HRIS and personnel data, supporting audits and regulatory inquiries, tracking corrective actions, and maintaining policies, notices, training, and documentation. Partners with HRIS, Payroll, Benefits, Legal, IT, and Operations teams to improve compliance controls, data integrity, reporting, and HR processes.

Receives, sorts, counts, opens, shreds, and prepares incoming mail for scanning. Operates scanning equipment and tracking software, reviews scanned documents for quality, performs manual data entry, and handles confidential information accurately. The role involves lifting mail trays and boxes, following structured processes, and collaborating with a team while cross-training across mailroom functions.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

The Bilingual CSR handles customer inquiries, resolves issues, maintains records, and ensures a positive experience for bilingual customers.

Leads full-cycle talent acquisition for Mexico Operations contact center and back-office roles. Oversees recruiting teams across multiple locations, develops sourcing and hiring strategies, analyzes recruitment metrics, audits compliance, mentors talent acquisition staff, and partners with HR and operations to improve candidate quality, retention, communication, and recruiting effectiveness.

Leads the global Human Resources organization across multiple countries and locations. Responsibilities include developing HR strategy, policies, procedures, compliance programs, employee and labor relations, benefits, compensation, training, organizational development, reporting tools, and culture initiatives. The role mentors HR personnel, ensures regulatory compliance, and structures the HR department to support company goals.

Supports site HR operations across employee and labor relations, policy implementation, workforce reporting, HRIS data integrity, investigations, compliance, training, performance management, employee engagement, leave administration, and personnel records. Partners with managers, employees, Site HR leadership, and Corporate HR to resolve workplace matters and support a positive culture at a U.S. production site.

Supports recruiting, onboarding, employee relations, benefits administration, employee records, HR policy implementation, compliance, engagement initiatives, and training. The role requires strong communication, organization, discretion with confidential information, knowledge of employment laws, and proficiency with Microsoft Office and HRIS systems. Schedule is Monday through Friday, 4:00 PM to 12:30 AM.

Manages BPO production projects, budgets, client SLAs, workflow processes, operational metrics, billing, pricing, and executive presentations. Leads managers and production personnel, develops incentive and succession plans, supports RFPs and business development, maintains customer relationships, and ensures contact center operations comply with contractual and BPMS requirements.

Supervises contact center representatives, ensuring service quality, productivity, and policy compliance. Trains and evaluates employees, manages schedules and staffing needs, reviews customer interactions, handles employee discipline, and prepares performance and complaint reports. The supervisor also recommends process improvements, communicates product and service updates, resolves escalated customer issues, and hires entry-level representatives.

Supervise and coach back office staff while overseeing mailroom and data entry operations. Streamline workflows, assess workload and performance, resolve operational issues, and generate management reports. The role requires process improvement, accurate execution, strong communication, adaptability, and proficiency with data entry software and Microsoft Office.

Lead full-cycle recruitment: source, interview, and onboard candidates; partner with hiring managers; develop sourcing strategies; use recruiting metrics; manage candidate experience; and mentor junior recruiters.

As a Sales Director at Datamark, you will lead strategic sales initiatives, drive business growth in the BPO sector, and manage key accounts effectively.

Manage employee relations, onboarding and training, maintain HR records, ensure compliance with employment laws, conduct investigations, support performance evaluation programs, develop HR policies, and deliver monthly HR metrics.

The Process Associate role involves data entry, requiring a minimum typing speed of 35 WPM with 95% accuracy. Candidates must be comfortable with rotational shifts and possess basic computer skills. The position is open to both freshers and experienced individuals.

The Quality Auditor will assess and ensure the quality of services through auditing practices, meet quality audit targets, and provide feedback to enhance team performance.

Lead and supervise a back-office team, manage rosters and rotational shifts, handle client communications, generate performance reports, monitor KPIs, resolve conflicts, and drive process improvements to meet SLAs and targets.