Jobs at DATAMARK, Inc.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

Leads regional, full-cycle talent acquisition strategy and operations across multiple sites. Manages recruiting teams, vendors, systems, compliance, analytics, training, and continuous improvement initiatives. Partners with Operations and HR to support organizational growth, improve candidate quality and new-hire retention, and ensure consistent policies and procedures. Requires extensive talent acquisition management experience, bilingual English and Spanish skills, regulatory knowledge, and regional travel.

The Process Associate role involves data entry, requiring a minimum typing speed of 35 WPM with 95% accuracy. Candidates must be comfortable with rotational shifts and possess basic computer skills. The position is open to both freshers and experienced individuals.

The Bilingual CSR handles customer inquiries, resolves issues, maintains records, and ensures a positive experience for bilingual customers.

The Quality Auditor will assess and ensure the quality of services through auditing practices, meet quality audit targets, and provide feedback to enhance team performance.

Lead and supervise a back-office team, manage rosters and rotational shifts, handle client communications, generate performance reports, monitor KPIs, resolve conflicts, and drive process improvements to meet SLAs and targets.

Own and execute DATAMARK's organic social media strategy (primarily LinkedIn). Develop and manage the content calendar, create and oversee social content, support executive thought leadership, manage community engagement, and analyze social performance. Collaborate cross-functionally to drive brand visibility, demand generation, and employer branding.

The Finance Manager oversees financial operations, budgeting, forecasting, and reporting. This role involves financial modeling and pricing strategies, partnering with various departments to ensure profitability and financial discipline.

Lead full-cycle recruitment for professional, leadership, and specialized roles. Advise senior leaders on talent strategy, build diverse pipelines using advanced sourcing and recruiting technologies, and mentor TA team on best practices.

Serve as primary client contact for BPO back office accounts, ensuring SLAs are met, monitoring performance metrics, developing action plans, resolving issues, fostering relationships, identifying upsell opportunities, and collaborating with internal teams to optimize service delivery and account growth.

Receive, sort, and distribute incoming mail; prepare outgoing mail with correct packaging and labeling; perform basic mailroom research to resolve discrepancies; work in a fast-paced production environment meeting tight deadlines.

Lead and manage daily back office (logistics) operations for a BPO environment: supervise staff, drive process improvements, manage client relationships, monitor KPIs, ensure compliance, and collaborate cross-functionally to improve efficiency and service delivery.

Lead a global project management organization to deliver projects on time and on budget. Oversee full project lifecycle, standardize methodologies, mentor project managers, drive continuous improvement, engage stakeholders, and support sales through RFIs/RFPs and pricing. May lead program-structured initiatives and travel to meet clients and teams.

Lead design, support, and management of the company IT infrastructure and virtual environment. Install, configure, monitor, and maintain servers, virtualization (VMware/vSphere), storage, networking, security, backups, and core services. Develop documentation and standards, tune performance, troubleshoot issues, support AD/DNS/DHCP/IIS, manage SAN/NAS, VoIP/SIP systems and SolarWinds tools, mentor IT staff, participate in projects, and respond to after-hours alerts.

The Back Office Manager oversees team management, process optimization, quality assurance, and client relations, ensuring adherence to standards and efficiency improvements. Responsibilities include budget management, operational reporting, and cross-functional collaboration.

Perform month-end and year-end journal entries, accruals, reconciliations, and financial reporting. Support GL accounting, consolidated statements, AR/AP, payroll, fixed assets, taxes, audits, and internal controls.

The Quality Assurance Specialist monitors and evaluates back office data entry performance, prepares quality reports, conducts audits, and collaborates with various departments to address QA issues.

Lead full-cycle recruitment: source, interview, and onboard candidates; partner with hiring managers; develop sourcing strategies; use recruiting metrics; manage candidate experience; and mentor junior recruiters.

As a Sales Director at Datamark, you will lead strategic sales initiatives, drive business growth in the BPO sector, and manage key accounts effectively.

Manage employee relations, onboarding and training, maintain HR records, ensure compliance with employment laws, conduct investigations, support performance evaluation programs, develop HR policies, and deliver monthly HR metrics.