Jobs at DATAMARK, Inc.

The Finance Manager oversees financial operations, budgeting, forecasting, and reporting. This role involves financial modeling and pricing strategies, partnering with various departments to ensure profitability and financial discipline.

The Business Development Manager will formulate strategies for growth, engage clients, conduct market research, and collaborate with teams to achieve business objectives.

Lead full-cycle recruitment: source, interview, and onboard candidates; partner with hiring managers; develop sourcing strategies; use recruiting metrics; manage candidate experience; and mentor junior recruiters.

As a Sales Director at Datamark, you will lead strategic sales initiatives, drive business growth in the BPO sector, and manage key accounts effectively.

The Director of Mexico Operations oversees operational performance, manages budgets, drives improvement, ensures compliance, and fosters a culture of service excellence in Mexico-based facilities.

Designs, configures, supports, and documents DATAMARK IT infrastructure. Manages servers, virtualization, cloud, networking, security, storage, monitoring, and core services. Troubleshoots issues, implements best practices, leads technical improvements, liaises with vendors, and mentors IT staff to ensure reliable, secure operations and compliance.

Manage employee relations, onboarding and training, maintain HR records, ensure compliance with employment laws, conduct investigations, support performance evaluation programs, develop HR policies, and deliver monthly HR metrics.

Supervise and coach a 24/7 nearshore/offshore voice and chat support team for travel and loyalty members. Manage daily operations, escalations, quality, workforce adherence, reporting, supplier coordination, and continuous process and knowledge improvements to ensure high-quality white-label service delivery.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

The Process Associate role involves data entry, requiring a minimum typing speed of 35 WPM with 95% accuracy. Candidates must be comfortable with rotational shifts and possess basic computer skills. The position is open to both freshers and experienced individuals.

The Bilingual CSR handles customer inquiries, resolves issues, maintains records, and ensures a positive experience for bilingual customers.

The Quality Auditor will assess and ensure the quality of services through auditing practices, meet quality audit targets, and provide feedback to enhance team performance.

Lead and supervise a back-office team, manage rosters and rotational shifts, handle client communications, generate performance reports, monitor KPIs, resolve conflicts, and drive process improvements to meet SLAs and targets.

Own and execute DATAMARK's organic social media strategy (primarily LinkedIn). Develop and manage the content calendar, create and oversee social content, support executive thought leadership, manage community engagement, and analyze social performance. Collaborate cross-functionally to drive brand visibility, demand generation, and employer branding.

Lead a global project management organization to deliver projects on time and on budget. Oversee full project lifecycle, standardize methodologies, mentor project managers, drive continuous improvement, engage stakeholders, and support sales through RFIs/RFPs and pricing. May lead program-structured initiatives and travel to meet clients and teams.

The Back Office Manager oversees team management, process optimization, quality assurance, and client relations, ensuring adherence to standards and efficiency improvements. Responsibilities include budget management, operational reporting, and cross-functional collaboration.

Lead design, support, and management of the company IT infrastructure and virtual environment. Install, configure, monitor, and maintain servers, virtualization (VMware/vSphere), storage, networking, security, backups, and core services. Develop documentation and standards, tune performance, troubleshoot issues, support AD/DNS/DHCP/IIS, manage SAN/NAS, VoIP/SIP systems and SolarWinds tools, mentor IT staff, participate in projects, and respond to after-hours alerts.

Lead day-to-day execution of B2B marketing: translate strategy into campaign plans, manage team members, contractors and vendors, coordinate integrated demand-generation campaigns across digital, content, events, PR and sales support, oversee content and web/analytics coordination, and partner on budget and stakeholder alignment.

The Quality Assurance Specialist monitors and evaluates back office data entry performance, prepares quality reports, conducts audits, and collaborates with various departments to address QA issues.