Jobs at DATAMARK, Inc.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

The Financial Analyst manages rolling forecasts, monthly reporting, budgeting, financial planning, variance analysis, profitability analysis, and pricing models. The role supports senior management and business owners through financial presentations, capital expenditure analysis, performance reporting, commentary, and ad hoc projects. It also contributes to monthly close, quarterly forecasts, annual budgets, and process improvements while analyzing revenue, expenses, capital expenditures, and financial trends.

Leads training, quality, and continuous improvement initiatives across multiple business lines. Develops training programs, monitors quality metrics, conducts root cause analysis, implements Lean Six Sigma improvements, maintains SOPs, manages resources and budgets, and partners with stakeholders to address performance gaps and improve operational efficiency.

Handles bilingual English- and Spanish-speaking customer inquiries through phone, email, and chat. Provides product or service information, resolves complaints, updates customer accounts and records, escalates complex cases, and delivers positive customer experiences. Requires accurate communication, problem-solving, computer literacy, and attention to detail. This work-from-home role requires specific computer equipment, wired Ethernet, approved-location access, and a wired noise-cancelling headset and webcam.

Leads all operational, administrative, facility, compliance, financial, and client-facing activities for an assigned contact center or BPO site. Oversees budgets, performance metrics, contractual obligations, vendors, employee safety and morale, process improvement, documentation, audits, and leadership development. Ensures compliance with corporate policies, legal requirements, and client service agreements while supporting profitability, growth, and operational continuity.

Manages BPO production projects, budgets, client SLAs, workflow processes, operational metrics, billing, pricing, and executive presentations. Leads managers and production personnel, develops incentive and succession plans, supports RFPs and business development, maintains customer relationships, and ensures contact center operations comply with contractual and BPMS requirements.

The Finance Manager oversees financial operations, budgeting, forecasting, and reporting. This role involves financial modeling and pricing strategies, partnering with various departments to ensure profitability and financial discipline.

Processes payroll, maintains payroll records, administers employee benefits, ensures payroll and tax compliance, responds to employee inquiries, and generates payroll-related reports. The role requires HR administrative expertise, proficiency with HRIS and payroll systems, strong Microsoft Office skills, and the ability to manage multiple priorities independently.

Provides administrative support to Talent Acquisition by coordinating interviews, managing applicant schedules, updating candidate records, maintaining job postings, communicating with applicants and new hires, supporting HR metrics reporting, ensuring policy compliance, and improving candidate experience and scheduling efficiency.

Manages full-cycle hourly employee recruitment, including requisitions, job postings, resume screening, interviews, candidate evaluation, offers, onboarding, background checks, and drug testing. Sources qualified candidates, attends job fairs and career events, supports monthly HR metrics presentations, and evaluates communication and cultural fit while managing multiple requisitions.

Leads large-scale BPO voice and non-voice operations, managing at least 250 employees, client relationships, service performance, budgets, workforce planning, reporting, and continuous improvement. Oversees QBRs and MBRs, escalations, attrition and shrinkage control, profitability, capacity planning, process automation, compliance, and operational strategy. The role requires substantial international BPO experience, client-facing leadership, financial management, advanced Excel and reporting capabilities, and flexibility for 24/7 shifts and US travel.

Develops pricing models and financially viable service solutions for new business, renewals, and expansions. Analyzes costs, pricing scenarios, margins, forecasts, and competitor benchmarks; supports RFP responses; and presents pricing strategies to leadership and cross-functional teams. Partners with Finance, Operations, Sales, Business Development, and Solution Design to translate client requirements into scalable, profitable delivery models.

Leads the technology Quality Assurance program, developing ITIL-aligned policies, processes, controls, KPIs, and reporting. Oversees event, incident, problem, change, and asset management; leads incident response, root-cause analysis, change advisory activities, release coordination, and continuous improvement. Partners with engineering, IT, operations, and PMO stakeholders to improve technology delivery quality and reliability.

Monitors and evaluates interpreter and contact center performance, prepares quality reports, conducts audits, maintains QA records, identifies issues, and supports improvement plans. The role collaborates with training, compliance, supervisors, and management to resolve quality concerns, participates in calibration and evaluation programs, and maintains interpretation quality, ethical, and professional standards.

Supports the HR compliance program by monitoring employment regulations, maintaining compliance calendars and audit-ready records, auditing HRIS and personnel data, supporting audits and regulatory inquiries, tracking corrective actions, and maintaining policies, notices, training, and documentation. Partners with HRIS, Payroll, Benefits, Legal, IT, and Operations teams to improve compliance controls, data integrity, reporting, and HR processes.

Receives, sorts, counts, opens, shreds, and prepares incoming mail for scanning. Operates scanning equipment and tracking software, reviews scanned documents for quality, performs manual data entry, and handles confidential information accurately. The role involves lifting mail trays and boxes, following structured processes, and collaborating with a team while cross-training across mailroom functions.

The Bilingual CSR handles customer inquiries, resolves issues, maintains records, and ensures a positive experience for bilingual customers.

Leads full-cycle talent acquisition for Mexico Operations contact center and back-office roles. Oversees recruiting teams across multiple locations, develops sourcing and hiring strategies, analyzes recruitment metrics, audits compliance, mentors talent acquisition staff, and partners with HR and operations to improve candidate quality, retention, communication, and recruiting effectiveness.

Supervises contact center representatives, ensuring service quality, productivity, and policy compliance. Trains and evaluates employees, manages schedules and staffing needs, reviews customer interactions, handles employee discipline, and prepares performance and complaint reports. The supervisor also recommends process improvements, communicates product and service updates, resolves escalated customer issues, and hires entry-level representatives.

Supervise and coach back office staff while overseeing mailroom and data entry operations. Streamline workflows, assess workload and performance, resolve operational issues, and generate management reports. The role requires process improvement, accurate execution, strong communication, adaptability, and proficiency with data entry software and Microsoft Office.