Jobs at DATAMARK, Inc.

Supports site HR operations across employee and labor relations, policy implementation, workforce reporting, HRIS data integrity, investigations, compliance, training, performance management, employee engagement, leave administration, and personnel records. Partners with managers, employees, Site HR leadership, and Corporate HR to resolve workplace matters and support a positive culture at a U.S. production site.

Supports recruiting, onboarding, employee relations, benefits administration, employee records, HR policy implementation, compliance, engagement initiatives, and training. The role requires strong communication, organization, discretion with confidential information, knowledge of employment laws, and proficiency with Microsoft Office and HRIS systems. Schedule is Monday through Friday, 4:00 PM to 12:30 AM.

Leads regional, full-cycle talent acquisition strategy and operations across multiple sites. Manages recruiting teams, vendors, systems, compliance, analytics, training, and continuous improvement initiatives. Partners with Operations and HR to support organizational growth, improve candidate quality and new-hire retention, and ensure consistent policies and procedures. Requires extensive talent acquisition management experience, bilingual English and Spanish skills, regulatory knowledge, and regional travel.

Manages BPO production projects, budgets, client SLAs, workflow processes, operational metrics, billing, pricing, and executive presentations. Leads managers and production personnel, develops incentive and succession plans, supports RFPs and business development, maintains customer relationships, and ensures contact center operations comply with contractual and BPMS requirements.

Prepare and maintain forecasts, budgets, and monthly reporting; support the monthly close, quarterly forecasts, and annual budget; analyze revenue, expenses and capital expenditures; monitor variances versus plan and prior year; produce financial presentations and support senior management on ad hoc projects.

Supervises contact center representatives, ensuring service quality, productivity, and policy compliance. Trains and evaluates employees, manages schedules and staffing needs, reviews customer interactions, handles employee discipline, and prepares performance and complaint reports. The supervisor also recommends process improvements, communicates product and service updates, resolves escalated customer issues, and hires entry-level representatives.

Supervise and coach back office staff while overseeing mailroom and data entry operations. Streamline workflows, assess workload and performance, resolve operational issues, and generate management reports. The role requires process improvement, accurate execution, strong communication, adaptability, and proficiency with data entry software and Microsoft Office.

Lead full-cycle recruitment: source, interview, and onboard candidates; partner with hiring managers; develop sourcing strategies; use recruiting metrics; manage candidate experience; and mentor junior recruiters.

As a Sales Director at Datamark, you will lead strategic sales initiatives, drive business growth in the BPO sector, and manage key accounts effectively.

Manage employee relations, onboarding and training, maintain HR records, ensure compliance with employment laws, conduct investigations, support performance evaluation programs, develop HR policies, and deliver monthly HR metrics.

This role involves processing logistics tasks in a non-voice capacity, requiring good English communication and typing skills with a fixed night shift schedule.

The Process Associate role involves data entry, requiring a minimum typing speed of 35 WPM with 95% accuracy. Candidates must be comfortable with rotational shifts and possess basic computer skills. The position is open to both freshers and experienced individuals.

The Bilingual CSR handles customer inquiries, resolves issues, maintains records, and ensures a positive experience for bilingual customers.

The Quality Auditor will assess and ensure the quality of services through auditing practices, meet quality audit targets, and provide feedback to enhance team performance.

Lead and supervise a back-office team, manage rosters and rotational shifts, handle client communications, generate performance reports, monitor KPIs, resolve conflicts, and drive process improvements to meet SLAs and targets.

Own and execute DATAMARK's organic social media strategy (primarily LinkedIn). Develop and manage the content calendar, create and oversee social content, support executive thought leadership, manage community engagement, and analyze social performance. Collaborate cross-functionally to drive brand visibility, demand generation, and employer branding.

The Finance Manager oversees financial operations, budgeting, forecasting, and reporting. This role involves financial modeling and pricing strategies, partnering with various departments to ensure profitability and financial discipline.

Lead full-cycle recruitment for professional, leadership, and specialized roles. Advise senior leaders on talent strategy, build diverse pipelines using advanced sourcing and recruiting technologies, and mentor TA team on best practices.

Serve as primary client contact for BPO back office accounts, ensuring SLAs are met, monitoring performance metrics, developing action plans, resolving issues, fostering relationships, identifying upsell opportunities, and collaborating with internal teams to optimize service delivery and account growth.

Receive, sort, and distribute incoming mail; prepare outgoing mail with correct packaging and labeling; perform basic mailroom research to resolve discrepancies; work in a fast-paced production environment meeting tight deadlines.