The Human Resources Manager at Datamark, Inc. is a key strategic partner responsible for overseeing all facets of the human resource function at our Mumbai site. This position plays a vital role in developing and implementing HR policies and initiatives that align with the company's strategic goals.
Primary Responsibilities:
· Recommends and implements personnel policies and procedures; recruitment, retention, employee relations, training and benefit programs as outlined by Corporate
· Plans, organizes and controls all activities of the department. Participates in developing department goals & objectives
· Administers all HR procedures and work instructions
· Approves site specific staffing requisitions
· Advises Site Leader in appropriate resolution of employment relations issues
· Investigates accidents and prepares reports for insurance carrier. Coordinates with Corporate HR Benefits to present safety meetings and acts as Safety Director for the site
· Establish and maintain an infrastructure for employee reward and recognition
· Prepares for site compliance audits and oversees metrics presentations to corporate officers
· Oversees recruitment, interviewing, testing, selection, placement, background checks, and orientation of new employees. Oversees personnel records are maintained according to legal and corporate standards Administers the site Worker’s Compensation program by preparing and filing claims and reports of accidents and injuries, including the light-duty return to work program
· Performs other incidental and related duties as required and assigned
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- At least 8 years of experience in the HR Field, preferably in a BPO (call center) environment; multi-site experience a plus
- At least 5 years of experience in an HR Management position
- Strong knowledge of HR best practices, employment law, and labor relations.
- Excellent leadership and interpersonal skills to effectively manage the HR team and support employees at all levels.
- SHRM-CP or PHR certification preferred.
Benefits
Medi-Claim
5 Days Working
Top Skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
