Global Director of Human Resources

Posted 8 Days Ago
Be an Early Applicant
El Paso, TX
In-Office
150K-150K Annually
Expert/Leader
Professional Services
The Role
Lead and direct the global HR organization, developing and implementing HR policies, tools, and structures across multiple countries. Oversee employee relations, compliance, compensation, benefits, training, and HR leadership/mentoring. Ensure company culture is embedded and HR operations support business vision and reporting needs.
Summary Generated by Built In

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as our Director of Human Resources and contribute your expertise in a role where your impact truly matters!

The Director of Human Resources is responsible for providing direction and leadership to the global Human Resources organization from a corporate level regarding its policies and procedures; employee and labor relations; employee orientation, education, and training; management development, wage and salary administration; federal and regulatory compliance; worker’s compensation administration; benefits administration; and organization development.


Requirements

Primary Responsibilities:

· Responsible for the administration and coordination of the HR organization at multiple locations across several countries

· Fosters a positive working environment throughout the Company and ensures that its culture is promoted and properly embedded at all sites

· Creates a Human Resources organization that supports the Company’s vision

· Identifies and implements tools on a global and country-specific level that streamlines HR functions and provides excellent reporting for ease of operational management

· Creation and implementation of appropriate HR policies, procedures and work instructions

· Creates and implements a vision for the HR department at DATAMARK and structures the department in an efficient manner so as to carry out that vision

· The Director of Human Resources is responsible for the mentoring and leadership of all HR personnel at all Company sites

· Keeps informed about all HR-related legal and regulatory issues that are pertinent to the Company and ensures its compliance

Requirements

·This role requires a bachelor’s degree in HR Management or Business Administration; master’s degree preferred

·The Director of Human Resources requires at least 10 years of demonstrated progressive responsibility in the HR field and at least 10 years in an HR supervisory role.

·Ability to travel as required including to our Global locations

·Bilingual in English and Spanish highly preferred

·Previous HR experience in a BPO or Call Center environment highly preferred

·Previous experience leading HR departments at multiple sites in various countries


Benefits

What We Offer:

  • Comprehensive Health Care: Medical, dental, and vision plans
  • Retirement Savings: 401k and IRA retirement plans
  • Life Insurance: Basic, voluntary, and AD&D coverage
  • Time Off: Paid time off, paid volunteer hours, and major holidays
  • Disability Coverage: Short-term and long-term disability plans
  • Professional Growth: Training and development to advance your career.
  • Wellness Resources: Support for your overall well-being.
  • Salary: $150,000 annually
  • Relocation Assistance Available
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The Company
HQ: El Paso, TX
1,508 Employees
Year Founded: 1989

What We Do

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.

Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.

Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.

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