Talent Acquisition Manager - Mexico Operations
At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Talent Acquisition Manager and contribute your expertise in a role where your impact truly matters!
The Talent Acquisition Manager serves as the subject-matter expert for full-cycle talent acquisition for staff and non-staff contact center and back-office roles in our Mexico Operations, driving a strong recruitment environment that supports new-hire retention. Partners with internal and external stakeholders to understand evolving business needs and develop strategies that support current and future talent demands.
Primary Responsibilities:
- Provides leadership and vision to the Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.
- Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness.
- Responsible for the coordination of Talent Acquisition at multiple locations in our Mexico Operations.
- Audits site TA teams to ensure compliance with Corporate initiatives, policies and procedures
- In partnership with Site Human Resources, mentors and develops the TA personnel in the effort to continuously provide a learning environment which promotes excellence and growth.
- Drives communication and teamwork amongst the TA teams to ensure there is continuous and comprehensive feedback from Operations on the quality of candidates
Requirements
- Bachelor’s degree in HR Management, Business Administration, or related field
- At least 7 years of demonstrated progressive responsibility in Talent Acquisition
- At least 5 years of experience in a talent acquisition management or supervisory position
- Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies
- Previous recruitment experience in a Contact Center environment required
- Bilingual in English and Spanish required
Benefits
- All benefits required by law
- Life insurance
- Savings plan
- Paid training
Skills Required
- Bachelor's degree in HR Management, Business Administration, or related field
- At least 7 years of demonstrated progressive responsibility in Talent Acquisition
- At least 5 years of experience in a talent acquisition management or supervisory position
- Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies
- Bilingual in English and Spanish
- Previous recruitment experience in a BPO or Call Center environment
- Previous experience leading teams at multiple sites
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
