Position Overview:
The Talent Acquisition Manager serves as the subject-matter expert in all facets of full-cycle talent acquisition and ensures there is a robust and effective recruitment environment that positively impacts new hire retention. Participates and/or leads projects and initiatives to meet the recruitment goals and timelines. Builds and develops excellent working relationships with internal and external stakeholders to develop a thorough understanding of business needs to identify strategies to meet the current and future talent needs of the organization.
Primary Responsibilities:
- Provides leadership and vision to the Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.
- Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness.
- Responsible for the coordination of Talent Acquisition at multiple locations.
- Audits site TA teams to ensure compliance with Corporate initiatives, policies and procedures
- In partnership with Site Human Resources, mentors and develops the TA personnel in the effort to continuously provide a learning environment which promotes excellence and growth.
- Keeps informed about all TA-related legal and regulatory issues that are pertinent to their country and recommends changes to Corporate Human Resources as required.
- Drives communication and teamwork amongst the TA teams to ensure there is continuous and comprehensive feedback from Operations on the quality of candidates
Requirements
- Bachelor’s degree in HR Management, Business Administration, or related field.
- At least 7 years of demonstrated progressive responsibility in Talent Acquisition
- At least 5 years of experience in a talent acquisition management or supervisory position
- Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies to meet Company needs
- Previous recruitment experience in a BPO or Call Center environment preferred
- Bilingual in English and Spanish required
- Previous experience leading teams at multiple sites preferred
Benefits
- All benefits required by law
- Life insurance
- Savings plan
- Paid training
Top Skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
