Jobs at Cyberhaven

The Technical Support Engineer L1/L2 role involves resolving customer issues with Cyberhaven's AI Data Security platform, collaborating with engineers, and creating support documentation.

The Enterprise Account Executive will manage end-to-end sales processes, establish relationships with clients, and grow sales in the Cybersecurity sector.

Drive top-of-funnel pipeline by identifying and researching target accounts, engaging prospects via email/phone/social, qualifying inbound/outbound leads, collaborating with Sales and Marketing to refine messaging, and maintaining CRM records to build and nurture early-stage pipeline.

As a Commercial Account Executive, you'll drive revenue growth by developing leads, building relationships, negotiating deals, and delivering presentations in the SMB cybersecurity market.

Own full sales cycle for Cyberhaven in Ohio: prospect, qualify, and close enterprise cybersecurity deals; build pipeline and partner relationships; upsell/cross-sell; present DDR solution; and hit software and services growth targets.

As a Sales Development Representative, you'll identify target accounts, engage prospects, qualify leads, and build a sales pipeline while collaborating with the sales and marketing teams.

Design and implement macOS endpoint security systems, ensuring performance and reliability while processing data securely and communicating with backends.

Provide technical support and ownership for customer issues on an AI data security SaaS platform: troubleshoot endpoints and DLP, escalate to engineering, document bugs, build support processes, and collaborate with stakeholders to meet SLAs and improve customer experience.

Provide advanced technical support and ownership for customer escalations of Cyberhaven's AI data security platform. Troubleshoot, reproduce, and document issues; collaborate with engineering; maintain SLAs; create knowledge-base content; liaise with stakeholders and executives to improve support processes and customer satisfaction.

Provide L2/L3 technical account support for Cyberhaven's DLP and insider-threat platform: troubleshoot and reproduce complex endpoint issues, escalate to engineering, coordinate cross-functional teams, manage customer expectations, optimize customer usage, and create knowledge-base resources.

The Solutions Engineer will assist Mid-market and SMB Sales teams in pre-sales activities, deliver product demonstrations, manage technical evaluations, and collaborate on product improvements.