Jobs at Coursera

The Systems & Operations Specialist optimizes operations through automation and effective systems management, utilizing tools like Salesforce and AI. This role emphasizes operational reliability, workflow efficiency, and data-driven decision-making within the creator ecosystem.

Lead product efforts to define, detect, prioritize, remediate, and measure content quality across the combined Coursera + Udemy catalog. Build AI-driven detection/scoring, tooling for authors and content teams, trust and abuse prevention, and durable content governance to maintain catalog credibility at scale.

Own the creator/community product surface enabling instructors to connect, teach, and retain learners. Lead messaging, live formats, instructor profiles/channels, creator tooling, and scale Instructor Communities from pilot to a repeatable, monetized business while coordinating cross-functional stakeholders.

Lead process optimization, automation (including GenAI), and technical projects for partner account management. Implement scalable workflows, SOPs, and dashboards, measure performance, and drive cross-functional change to improve partner content launch and account operations.

Own end-to-end partner revenue reconciliation for the Degrees business: collect, validate, and reconcile partner reports versus internal data; investigate variances; manage partner follow-up; maintain documentation; partner with Finance/Accounting; respond to ad hoc requests; and improve reporting and controls through SQL, standardization, and light automation to ensure audit-ready revenue reporting.

Lead end-to-end analytics for Customer Success: perform deep-dive diagnostics, build predictive models (churn/upsell), apply causal inference and experimentation, measure impact of initiatives, self-serve data pipelines and dashboards, and deliver AI/LLM solutions and actionable insights to reduce churn and drive revenue.

Lead strategy, roadmap, and execution for Coursera's Authoring team to improve content authoring, production, and ingestion. Collaborate cross-functionally to deliver product requirements, monitor production metrics, and use customer discovery and data to drive AI-enabled authoring and content quality at scale.

Operationalize and scale Coursera+Udemy's global privacy program: manage DPIAs, ROPAs, vendor reviews, and data subject requests; embed privacy by design with Product, Engineering, Security, and Legal; drive automation, policies, training, metrics, and governance to meet GDPR, CCPA, and other privacy obligations.

Own new business, expansion, and renewals within an assigned territory by prospecting and selling to senior higher-education leaders. Build pipeline, meet quotas, drive retention and growth, collaborate with Customer Success, cross-sell products, understand procurement and for-credit use cases, and travel for client meetings and events (~25%).

Lead product strategy and roadmap for high-priority Coursera + Udemy platform areas, focusing on creator-centric content creation and AI-powered experiences. Drive end-to-end execution from discovery to launch, partner with engineering, design, and data, leverage customer insights and metrics, mentor peers, and deliver measurable commercial and learner outcomes in an ambiguous, fast-moving environment.

Lead and integrate LATAM Customer Success teams to drive adoption, retention, and expansion. Coach CSMs, set regional retention and expansion goals, use CS analytics to monitor account health, manage escalations, and partner cross-functionally with Sales, Product, Renewals, and Support to deliver measurable customer value.

Own design for established product features, translating research and business needs into workflows, visuals, and detailed interactions. Collaborate with PMs, engineers, researchers, and data scientists to prototype, iterate, and ship mobile-first, responsive experiences. Contribute to and scale design systems, use data to set hypotheses and metrics, and incorporate AI tools to accelerate prototyping and exploration.

Own end-to-end offer strategy and economics for Coursera and Udemy consumer businesses. Design discount frameworks and approval guardrails, set evergreen and seasonal promotion rules, build measurement and experimentation plans to isolate incremental lift and cannibalization, manage exceptions, partner cross-functionally on P&L and compliance, and provide leadership to promotions specialists during platform harmonization.

Own and design established product features end-to-end: translate research into flows, wireframes, visual and interaction design, and prototypes. Partner with PMs, engineers, researchers, and data to define hypotheses and metrics, plan iterative work, and create scalable design system solutions. Incorporate AI tools into the design process to speed prototyping and explore concepts.

Lead design strategy and execution for a major product area, partnering with PM, engineering, research, and data to translate insights into scalable, inclusive experiences. Define patterns, design responsive mobile-first features, apply AI tools to accelerate design, communicate rationale to senior stakeholders, and mentor other designers to raise craft quality.

Define and drive Coursera's multi-quarter mobile strategy and vision. Lead end-to-end product lifecycle for native iOS/Android apps, partner with engineering, design, data science, and marketing, use experimentation and research to prioritize work, influence cross-org investment decisions, and raise product craft to improve discovery, engagement, retention, and measurable business outcomes for millions of learners.

Lead a team of ~10 Customer Success Managers across South East Asia and Oceania to drive customer health, renewals, expansion, adoption, and executive relationships. Own regional CS strategy, success planning, business reviews, product feedback, and cross-functional collaboration with Sales, Product, and Marketing. Recruit, coach, and retain high-performing teams and act as executive sponsor on key accounts.

Provide senior legal support on global privacy compliance with an initial focus on Udemy. Advise on US and international privacy laws (CCPA/CPRA, GDPR), privacy program buildout, DPIAs, incident response, data subject requests, regulatory engagement, and AI-related privacy issues. Partner with Product, Engineering, and InfoSec, mentor legal/privacy team members, and deliver pragmatic, business-focused guidance to senior leadership.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Provide strategic guidance on complex SaaS deals, pricing, discounts, and revenue recognition. Lead quote-to-cash optimizations, manage high-value escalations, mentor junior deal desk staff, and drive cross-functional process improvements and system enhancements to ensure compliant, scalable deal governance.