Teams at Coursera

Lead retention strategy for Coursera + Udemy by diagnosing churn drivers, sizing opportunities, prioritizing experiments, and coordinating cross-functional initiatives to improve renewals, engagement, payment recovery, save/winback, and long-term customer value. Build business cases, own experimentation roadmap, and communicate executive-ready recommendations and dashboards to Consumer leadership.

The Systems & Operations Specialist optimizes operations through automation and effective systems management, utilizing tools like Salesforce and AI. This role emphasizes operational reliability, workflow efficiency, and data-driven decision-making within the creator ecosystem.

Lead product strategy and roadmap for high-priority platform areas, owning end-to-end content creation and AI-powered features. Partner with Engineering, Design, and Data to ship measurable outcomes, mentor peers, and translate customer insights into scalable solutions for creators and learners.