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eCommerce • Legal Tech • Professional Services • Software • Data Privacy
Conduct outbound consultation calls with clients about credit card processing, assess merchant needs, recommend cost-effective solutions, and convert leads into merchant account applications. Provide customer service, manage client relationships, communicate by phone and email, follow up on pricing quotes, and support other customer service teams. The role requires learning point-of-sale systems and credit card terminals while using consultative sales, negotiation, and problem-solving skills.
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
Contacts customers about outstanding balances, negotiates payment arrangements, resolves accounts, and maintains positive customer interactions. Documents account activity accurately, works high-volume accounts through dialers and collections tools, reviews account history, follows FDCPA and CFPB requirements, escalates issues, and collaborates with leadership to improve collection outcomes and processes.
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
Leads and coaches a sales team, trains employees, monitors quality and performance, reinforces accountability, resolves challenging client and employee situations, and builds a positive, high-performing culture. The role requires in-person onboarding for at least 90 days and ongoing office work two to three days weekly.
