Jobs at Conduent

Designs scalable business and client-specific solutions by analyzing financial data, evaluating technology ecosystems, and aligning solutions with organizational strategy. Partners with sales, technical, practice, and delivery teams to develop solution strategies, negotiate with stakeholders, support implementation, and ensure alignment with budgets, timelines, regulations, and customer expectations. The role also drives innovation, continuous improvement, and data-informed decision-making across a global, matrixed organization.

Creates and optimizes employee schedules using workforce management tools to meet demand, staffing, productivity, service-level, labor-law, and compliance requirements. Reviews time-off and activity requests, calculates staffing projections, fine-tunes automated schedules, maintains employee profiles, and coordinates schedule reviews with operations and intraday management. Requires contact-center or production scheduling experience, Excel proficiency, knowledge of WFM metrics and systems, analytical skills, and availability for flexible 24/7 operations.

Provides entry-level customer support through call center activities, assessing calls, identifying customer needs, explaining policies, gathering information, updating databases, meeting service-level agreements, and escalating complaints or complex issues. Uses standard scripts and established procedures while communicating warmly and empathetically. Works under close supervision with limited discretion and no supervisory responsibilities.

Designs, develops, optimizes, and maintains ETL workflows that extract, transform, and load data into data warehouses. Responsibilities include data profiling, validation, reconciliation, quality monitoring, troubleshooting, documentation, security controls, and performance optimization. The role collaborates with analysts, engineers, and stakeholders, stays current with ETL practices, and mentors junior developers. Required expertise includes ETL tools, SQL and databases, programming, data modeling, warehousing, governance, and large-scale data processing.

Performs intercompany reconciliations, liaises with Accounts Payable and business stakeholders, prepares monthly and quarterly balance justifications, and creates customized reports and dashboards. Tracks business-critical project and people metrics, maintains reporting data, supports presentations, follows standardized procedures, and provides informal guidance to new team members.

Performs routine business analysis activities, including gathering stakeholder requirements, documenting service delivery and system changes, collecting operational metrics, supporting project definitions, and preparing cost estimates. Uses established procedures to resolve standard problems, contribute to reports, and improve service processes. Requires a college degree or equivalent experience and works under guidance without supervisory responsibilities.

Process accounts payable disbursements and payments, including scheduling, UPR, ACH transactions, and bank portal approvals. Use SAP to process transactions, calculate payment activity SLAs, and prepare SLA, KPI, and BI reports. The role requires strong written and verbal communication, payment-processing expertise, shift flexibility, and full-time work from the office.

Manage order-to-cash and accounts receivable billing activities, including invoice generation, invoice review, discrepancy resolution, billing inquiries, and policy compliance. Communicate with internal customers, business units, suppliers, and customers to ensure accurate and timely resolutions. Apply accounting knowledge, analytical skills, multitasking, and prioritization while managing concurrent projects in a fast-paced environment and working night shifts.

Performs accounting support across financial statements, general ledger records, accounts payable and receivable, payroll, billing, reconciliations, taxonomies, XBRL tagging, and regulatory reporting. Researches accounting standards, supports process improvements, analyzes expenses and capital requests, prepares management reports, and ensures compliance with applicable policies and regulations. Works independently within established procedures under moderate supervision.

Handles cash application, billing, collections, accounts receivable monitoring, invoice inquiries, dispute and deduction resolution, and collections reporting for global customers. Reviews process quality, researches issues in ERP systems, coordinates with internal departments, communicates with stakeholders, and escalates unresolved matters. Requires accounting knowledge, strong communication, Excel and PowerPoint skills, and willingness to work shifts. SAP experience is preferred.

Coordinate and maintain client training schedules, manage scheduling requests, collaborate with clients and vendors, resolve issues, and uphold quality standards. The role requires strong organization, multitasking, communication, customer service, problem-solving, and proficiency with Microsoft Teams, Office, and Excel. Associates work independently and collaboratively in a remote night-shift environment, including public holidays.

Administers defined benefit pension plans, resolves escalated eligibility, participant data, system, and service issues, and ensures processing quality. Serves as a client and plan-rules subject matter expert, leads change initiatives from discovery through go-live, maintains requirements and process documentation, validates system processing, identifies enhancements, performs peer reviews, and mentors junior analysts.

Own data quality, reporting, process analysis, and issue resolution for Defined Benefits pension administration. Use SQL and advanced Excel to investigate discrepancies, validate results, support actuarial valuation initiatives, and provide stakeholder insights. Lead client and system changes from discovery through go-live, maintain requirements and process documentation, coordinate testing, and mentor junior team members.

Own and maintain Defined Benefit pension plan requirements and documentation. Interpret plan provisions, review pension calculations, resolve participant and system issues, support testing and audits, analyze data using SQL and reporting tools, and validate system results. Collaborate with administrators, technical teams, clients, and vendors while providing documentation, training, and SME support.

Leads Defined Benefits pension administration system initiatives as a functional and technical subject matter expert. Translates pension plan provisions into system requirements, coordinates technology delivery, manages enhancements, testing, and UAT, and resolves complex data and system issues. Partners with clients, operations, business teams, and technology groups while guiding analysts and SMEs through project deliverables and documentation.

Provides clerical and administrative support through payment review, data entry, scanning, mail sorting, transcription, and document processing. Compares numerical information, identifies discrepancies, maintains confidentiality, and meets accuracy and productivity standards under deadlines. The role requires strong communication, customer service, computer, and Excel skills, along with typing accuracy and attention to detail in a fast-paced call center environment.

Provides first-level IT support for user access, authentication, applications, workstations, and account administration in a Windows environment. Manages ServiceNow incidents and service requests, troubleshoots hardware and software issues, supports workstation imaging and deployment, maintains compliance records, creates reports, and collaborates with internal teams to deliver customer-focused technical support.

Plans, coordinates, and executes infrastructure engineering projects, including new infrastructure builds, troubleshooting, solution design, documentation, and onsite or remote support. Collaborates across departments, communicates project status and issues to management, participates in Agile planning activities, and identifies opportunities to improve service offerings.

Manages billing, cash application, collections, accounts receivable, invoice inquiries, and dispute resolution for global customers. Reviews billing and cash application quality, monitors receivables against targets, researches ERP deductions, coordinates supporting documentation, follows up with stakeholders, escalates issues, and provides customer service. Requires accounting knowledge, strong communication, Excel and PowerPoint skills, BPO experience, and willingness to work shifts. SAP/S4HANA experience is preferred.

Provide advanced HR operational support by answering employee inquiries via phone/email/chat, assisting with HR systems and forms, investigating payroll/record issues, advising on benefits, coordinating team tasks, proposing process improvements, and acting as a technical lead to junior staff.