Jobs at Conduent

Advise participants on plan provisions, respond to client inquiries via phone and web, complete transactions, document case notes, meet timeliness and accuracy standards, escalate as needed, explain and guide form completion, and follow call center metrics and company policies.

Sort, prepare, and scan high volumes of incoming and outgoing mail. Remove staples and rubber bands, repair or copy damaged documents, insert patch sheets, create stack headers, and send batches to quality for auditing. Stand for long periods; complete 4–6 week training.

Perform record-to-report tasks including journal entries, month-end close, reconciliations (bank, prepaid, tax, fixed assets), depreciation, FX revaluation, payment runs, and prepare schedules/reports for Japanese-client entities. Guide juniors, maintain controls and documentation, and support audits.

Handle inbound customer calls using standard scripts to assess needs, resolve or escalate issues, update case notes and databases, explain policies, meet SLAs, and provide empathetic service under moderate supervision.

Provide frontline customer support via calls using established scripts and procedures. Identify customer needs, update databases, resolve or escalate issues, explain policies, meet SLAs, and maintain required training/certifications while working with moderate supervision.

Support pricing processes by compiling and validating data, updating pricing systems, assisting with pricing scenarios, coordinating with pursuit teams, and applying knowledge of pricing components and cost drivers.

Review and verify journal entries and accounting classifications, extract data for dashboards, support audits, maintain process documentation, lead and guide junior team members on quality checks, and propose process improvements to increase efficiency.

Handle incoming/outgoing mail and mailroom operations: scan and resolve errors, place boxes on pallets, operate pallet jack, lift up to 50 lbs, maintain organized workflow, complete training, and pass background and drug screens.

Investigate members' insurance coverage to determine correct payer order, apply Medicare CMS and NAIC COB guidelines, validate eligibility with carriers/providers, document findings, process COB correspondence, handle inbound/outbound inquiries, meet productivity and quality goals, and maintain HIPAA compliance in a remote environment.

Investigate members' insurance coverage to determine correct payer order, verify eligibility, contact carriers/providers, apply Medicare CMS and NAIC COB guidelines, document findings, process COB correspondence, handle inbound/outbound inquiries, meet productivity and quality goals, and maintain HIPAA and regulatory compliance in a remote environment.

The role involves reviewing and analyzing client documentation to identify inconsistencies and ensure information integrity, requiring basic knowledge in Office software and accounting.

Provide L1/L2 application support: monitor service platforms, troubleshoot incidents, handle tickets, manage user access/terminations, document solutions, and participate in bridge calls and US/weekend shift rotations.

Provide call-center benefits support by advising participants on plan provisions, responding to telephone and web inquiries, completing transactions, documenting cases, performing callbacks and escalations, meeting timeliness and accuracy standards, and following call center metrics, policies, and procedures.

Performs transaction capture, validation, and pre-adjudication of documents using established procedures. Researches and corrects data, follows up on pending items, returns forms for additional information, and ensures accurate information for next steps while working with moderate supervision.

The Benefits Administration Services Associate I responds to inquiries, completes related transactions, documents calls, and adheres to call center metrics under supervision.

The Customer Experience Associate II manages call center activities, assesses customer needs, and provides service support while adhering to established guidelines and processes.

Handle inbound member calls about benefits with empathy and accuracy. Research and resolve complex benefit inquiries using multiple systems, document outcomes, write professional follow-up emails, and meet quality, compliance, and first-call resolution standards. Participate in paid training and work scheduled shifts.

Provide participant support on benefits plans by answering phone and web inquiries, advising on plan provisions, completing transactions, documenting cases, meeting call-center metrics, performing timely callbacks and escalations, guiding form completion, and complying with policies.

Perform operational quality assurance tasks including creating checklists, sampling and auditing transactions, performing risk assessments, validating root-cause findings with operations, and improving processes. Works independently within established procedures, provides informal guidance to junior staff, and ensures compliance with policies and standards.

This entry-level position involves performing business support tasks, responding to inquiries related to benefits, and documenting transactions. Close supervision is required.