STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
About the Role
We're hiring Mid-Market Account Executives to win and grow customers across the mid-market. This is a hands-on, full-cycle sales role: you'll own everything from first outreach through close, selling our AI-native service management platform to IT and service leaders (IT Directors, Service Managers, and senior IT leaders) at mid-sized organizations (roughly 2,000–10,000 employees). As an early go-to-market hire, you'll help define what mid-market selling looks like here from day one.
Responsibilities
Own the full new-business sales cycle: prospecting, discovery, evaluation, negotiation, and close.
Generate much of your own pipeline through proactive outbound rather than relying on inbound alone.
Run full-cycle deals across IT and service stakeholders, keeping momentum through evaluation and close.
Sell the AI-native difference credibly, helping buyers see how STLabs transforms their service operations rather than just replacing a tool.
Partner with the CEO, engineers, and product managers to shape the story, feed the roadmap, and refine our positioning.
Forecast accurately and keep the CRM current.
Qualifications
4–7 years in sales, including 2+ years of full-cycle closing in B2B SaaS, with a consistent track record of closing new logos.
Comfortable generating your own pipeline and closing net-new business, not just expanding existing accounts.
Experience selling into IT or service management buyers (or adjacent operational software) a plus.
Strong discovery and deal-management instincts; you can keep multi-stakeholder deals moving.
Comfort working in a fast-paced startup environment with end-to-end ownership.
What We Offer
The opportunity to own critical revenue relationships and shape how we sell as we scale.
A culture that values craftsmanship, autonomy, and technical excellence.
Competitive compensation, equity, and benefits package.
Aggressive accelerators for overachievement.
Work from our Flatiron District, Manhattan office, where you'll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week, growing and building together, and the location is easy to reach with plenty of public transportation options. This role also includes travel to customers and events as the business requires.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
The reasonably estimated yearly compensation for this role is: $100,000 base / $200,000 OTE (inclusive of commission) USD.
Skills Required
- 4-7 years in sales, including 2+ years of full-cycle closing in B2B SaaS, with a consistent track record of closing new logos.
- Comfortable generating your own pipeline and closing net-new business (proactive outbound).
- Experience selling into IT or service management buyers (or adjacent operational software).
- Strong discovery and deal-management instincts; ability to keep multi-stakeholder deals moving.
- Comfort working in a fast-paced startup environment with end-to-end ownership.
Standard Template Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Template Labs and has not been reviewed or approved by Standard Template Labs.
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Equity Value & Accessibility — Roles consistently highlight company equity and a generous options package as core to total compensation. Job materials frame offers as “competitive compensation, equity, and benefits.”
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Healthcare Strength — Medical, dental, and vision insurance are explicitly listed as part of the package. Built In’s profile presents these as standard, company-provided coverage.
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Leave & Time Off Breadth — Paid holidays and an unlimited PTO policy are called out among benefits. These time‑off elements signal breadth beyond basic statutory leave.
Standard Template Labs Insights
What We Do
We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated, bloated tools, we believe it’s time for a clean slate — modern, efficient, and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down. With deep product expertise, strong backing, and a bold vision, we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart, scalable, high-performance software that redefines what IT service can be.
Why Work With Us
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
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