Teams at Conduent

Processes insurance and customer transactions by reviewing, validating, updating, and entering information across multiple systems. Maintains records, resolves discrepancies, routes exceptions, and meets productivity, accuracy, turnaround-time, and service-level standards. The role requires compliance with privacy and regulatory requirements, collaboration with internal partners, and adaptability in a high-volume production environment.

Provides inbound call center customer service, resolves inquiries and complaints, updates customer records, follows compliance and quality procedures, and meets productivity and performance targets. The role requires flexible shift availability, reliable attendance, basic computer skills, and completion of a three-week paid training program. Associates must pass background, credit, and fingerprinting checks.

Provides call center and customer support by assessing inquiries, identifying client needs, explaining policies, updating databases, resolving routine issues, meeting service-level agreements, and escalating complaints when necessary. Uses established scripts, procedures, and case information to deliver specialized, empathetic service while maintaining accurate records and complying with company standards.