Teams at Conduent

The Transaction Processing Associate III performs business support tasks, validates documents, mentors junior team members, and solves problems with limited supervision.

Handle inbound customer inquiries using established scripts and procedures, assess and route calls, update case notes and databases, explain policies, escalate complex issues to senior staff, and meet service level agreements while providing empathetic support.

Provide entry-level customer service in a call-center environment using standard scripts and procedures: assess calls, identify needs, update databases, explain policies, escalate issues, and meet SLAs under close supervision with empathetic communication.