Teams at Conduent

Processes returned mail and accounting-related checks, including escheat research, remailing, reversing and reissuing checks. Performs detailed research, data organization, typing, and coordination tasks under established procedures, while supporting other teams as needed. Requires accuracy, analytical ability, telephone etiquette, basic accounting knowledge, and typing proficiency.

Provide remote support to benefits-plan participants through inbound and occasional outbound calls. Explain plan provisions and forms, complete transactions, research questions, document interactions, process callbacks, and escalate issues as needed. The role requires accurate, professional communication, confidentiality, adherence to procedures, and achievement of quality and productivity standards. Comprehensive virtual training is provided, with preferred experience in benefits administration, pension plans, retirement programs, customer service, or call centers.

Provides inbound call center customer service, resolves inquiries and complaints, maintains accurate records, follows compliance and quality procedures, and meets productivity and performance goals. Requires a high school diploma or GED, at least one year of relevant experience, basic computer skills, reliable attendance, and successful completion of a background check. Includes mandatory three-week paid training.