Senior Benefits Administration Services Analyst

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Requires knowledge and experience in field.
• Uses best practices and knowledge of business to improve products or services.
• Solves complex problems and takes a new perspective on existing procedures.
• Self-starter, requiring minimal guidance.
• Acts as a resource for colleagues with less experience.

Functional Knowledge

• Requires conceptual expertise of theories, practices, and procedures. 

Business Expertise

• Has knowledge of best practices and team integration.
• Aware of the competition and what differentiates them.

Impact

• Impacts a range of customer, operational, project or service activities.
• Works within broad guidelines and policies.

Leadership

• Acts as a resource for colleagues with less experience.
• May guide small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems.
• Takes a new perspective on existing solutions.
• Exercises judgment based on the review of multiple information sources.

Interpersonal Skills

• Ability to articulate difficult or sensitive information.
• Works to build consensus within a team.

Responsibility Statements

• Reviews work performed by junior teams for accuracy and completeness.
• Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery)
• Tracks and understands intermediate system issues to confirm adherence to requirements.
• Evaluates existing processes and enhances/develops to improve service delivery.
• Interfaces with external client contact to resolve complex benefit questions.
• Acts as subject matter expert supporting change orders and other implementation projects.
• Performs other duties as assigned.
• Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.