Jobs at Cin7

Manage Colombo office HR and administration: recruitment, onboarding, payroll, benefits, compliance with Sri Lankan labor law, employee relations, vendor and facilities management, events, HR records, and support global People Operations.

Design, develop, and maintain scalable .NET-based SaaS inventory management modules. Work across backend, database, and occasional frontend layers, implement APIs, optimize SQL, perform code reviews, mentor junior engineers, and improve performance, reliability, and test coverage in an agile environment.

Own a high-volume SaaS book (≈450 accounts) to drive retention, adoption, and expansion. Build consultative relationships, run QBRs and pricing reviews, track customer health, surface optimization opportunities, and deliver scalable playbooks. Collaborate with Sales, Onboarding, Product, and Support to remove barriers, escalate issues, and influence product improvements while leveraging data and AI-enabled tools to measure and demonstrate customer ROI.

Work directly with Cin7 customers to maximize platform value, drive adoption, retention and growth. Proactively engage customers, monitor health, surface feedback to Product/Engineering, scale solutions, and develop best practices across teams.

Manage a high-volume SaaS book (≈450 accounts) to drive retention, product adoption, and expansion. Build consultative relationships, run QBRs and pricing reviews, track customer health, mitigate risks, and collaborate cross-functionally. Develop scalable playbooks, leverage AI-enabled tools and sales platforms, and surface opportunities to optimize customer workflows and ROI.

Lead and coach a team of Customer Success Managers to drive retention, product adoption, and customer health. Own escalations, refine playbooks, track KPIs, collaborate cross-functionally, support QBRs and pricing reviews, and hire and develop CS talent to scale consistent customer outcomes.

Serve as strategic partner for post-onboarding customers to drive adoption, retention, and expansion across a 450-account book. Conduct regular calls, QBRs, pricing reviews, and value-selling; track customer health, identify risks, deliver success plans, surface product optimization opportunities, and collaborate cross-functionally to scale customer success.

Drive new-logo revenue and customer acquisition in the UK by prospecting, qualifying, and closing opportunities. Maintain a healthy pipeline, accurate CRM/forecasting, perform needs analysis, present proposals, and help improve sales processes while delivering high customer satisfaction.

Manage end-to-end customer onboarding for Cin7: scope projects, coordinate implementations, migrate data, provide training, document processes, escalate software changes to development, and meet departmental KPIs to ensure successful product adoption.

The Senior QA Engineer defines and executes quality strategy, leads testing methods, mentors the team, and ensures high-quality software in an Agile environment.

Senior QA Engineer responsible for designing, building, and owning TypeScript-based automated test frameworks (UI, API, integration), driving AI-assisted testing workflows, integrating tests into Azure DevOps CI/CD, conducting exploratory/regression testing across Cin7 Core, and mentoring junior QA engineers. Responsible for test strategy, test case management (Zephyr Scale), defect triage (Jira), and producing quality reports for stakeholders.