Jobs at CapitalSage Holdings

Leads the customer complaints and service resolution function across a financial services division. Oversees escalations, disputes, service recovery, regulatory compliance, team performance, complaint governance, process improvement, automation, root-cause analysis, reporting, and stakeholder coordination. Develops resolution frameworks, monitors SLAs and KPIs, manages operational risks, and delivers insights to executive leadership to improve customer satisfaction and reduce recurring service issues.

Develops accessible customer and sales education materials, adapts content for local languages and low-literacy audiences, delivers product and fraud-awareness sensitisation, runs roadshows and community sessions, trains field sales teams, coordinates campaign content, and measures coverage, certification, and learning outcomes.

Owns commercial performance reporting across verticals, channels, locations, and propositions. Responsibilities include building scorecards and board packs, analyzing acquisition, retention, revenue, costs, funnels, cohorts, unit economics, and variances, validating source data, maintaining KPI definitions, challenging data quality issues, and supporting forecasts, pricing, campaigns, business cases, and investment decisions.

Owns commercial performance and operations for a Kolomoni service-centre territory. Responsibilities include executing market plans, achieving acquisition and revenue targets, leading field and sales teams, improving customer onboarding and retention, maintaining service-centre controls, coordinating POS deployment, managing local partnerships, and monitoring KYC/KYB exceptions, fraud signals, and conduct concerns.

Acquire, onboard, activate, and manage agents, merchants, and MSMEs across assigned markets. Responsibilities include prospecting businesses, explaining banking and payment propositions, collecting KYB documentation, mobilizing deposits, driving account transactions, identifying POS and financing opportunities, maintaining pipeline records, and escalating suspicious activity or credit risks. The role is field-based with extensive market visits and focuses on sustained customer activity rather than account openings alone.

Lead a territory-based merchant acquisition and digital payments team. Translate targets into field plans, assign routes and campaigns, coach Business Relationship Officers and Direct Sales Agents, monitor acquisition and activation pipelines, validate reports, investigate suspicious activity, enforce KYC/KYB and customer protection standards, and submit accurate territory performance reports.

Own the complete POS and acceptance-hardware lifecycle, including strategy, procurement, inventory control, configuration, deployment, activation, maintenance, retrieval, redeployment, and disposal. Monitor terminal productivity, manage inactive devices, lead repairs and technician performance, enforce chain-of-custody and reconciliation controls, and oversee warranty, RMA, loss, tampering, and asset-movement investigations.