Kolomoni Microfinance Institution (Gambia) is a CBG-licensed microfinance institution serving customers across The Gambia. We are recruiting Business Relationship Supervisors to lead field execution in our Merchant Business & Digital Payments function.
WHAT YOU WILL DO
- Translate location targets into daily, weekly and monthly officer plans, and assign routes, segments and campaigns.
- Coach officers and agents through field accompaniment, call reviews and performance feedback.
- Monitor pipeline, conversion, funding, activation and documentation quality across the territory.
- Validate field reports before submission and reconcile them against the Bank's records.
- Investigate unusual, duplicate, low-quality or potentially fraudulent acquisition, and escalate what you find.
- Enforce KYC and KYB standards, customer protection, data security, attendance and conduct.
- Run daily huddles and submit accurate territory performance and issue reports.
Requirements
WHAT WE ARE LOOKING FOR
- Three to five years in field sales, banking, mobile money, merchant acquisition or distribution, including at least one year supervising or coaching sales staff.
- A record of delivering acquisition and activation targets through a team, not individually.
- Practical knowledge of territory management, customer and business onboarding, and KYC/KYB basics.
- A bachelor's degree, HND or equivalent professional qualification in business, marketing, banking, finance or a related field.
- Local-market awareness and local-language communication.
Skills Required
- Three to five years of experience in field sales, banking, mobile money, merchant acquisition, or distribution
- At least one year supervising or coaching sales staff
- Demonstrated success delivering acquisition and activation targets through a team
- Practical knowledge of territory management
- Practical knowledge of customer and business onboarding
- Practical knowledge of KYC and KYB basics
- Bachelor's degree, HND, or equivalent professional qualification in business, marketing, banking, finance, or a related field
- Local-market awareness and local-language communication skills
What We Do
CapitalSage Holdings is an indigenous, innovation-driven African conglomerate operating across financial technology, agribusiness, and healthcare. It began as a microfinance institution and evolved into a group focused on sectors that support Africa’s future. Through technology-enabled financial solutions, the company seeks to expand access to financial services and promote financial inclusion in Nigeria and beyond while building value across its businesses.
