Teams at CapitalSage Holdings

Run end-to-end HR operations, including recruitment, employment documentation, employee records, payroll inputs and reconciliation, leave and benefits administration, performance cycles, employee relations, investigations, disciplinary processes, grievances, and statutory compliance. The role requires accurate documentation, HRIS administration, confidentiality, and working knowledge of The Gambia Labour Act 2023, SSHFC, and PAYE obligations.

Acquire, onboard, activate, and manage agents, merchants, and MSMEs across assigned markets. Responsibilities include prospecting businesses, explaining banking and payment propositions, collecting KYB documentation, mobilizing deposits, driving account transactions, identifying POS and financing opportunities, maintaining pipeline records, and escalating suspicious activity or credit risks. The role is field-based with extensive market visits and focuses on sustained customer activity rather than account openings alone.

Lead a territory-based merchant acquisition and digital payments team. Translate targets into field plans, assign routes and campaigns, coach Business Relationship Officers and Direct Sales Agents, monitor acquisition and activation pipelines, validate reports, investigate suspicious activity, enforce KYC/KYB and customer protection standards, and submit accurate territory performance reports.