Jobs at California FAIR Plan Association

Processes and audits premium billing, receipts, disbursements, payment applications, and billing accounts. Investigates customer inquiries, resolves suspense and exception items, prepares correction entries, performs premium billing audits, supports regulatory compliance and audit requests, and conducts OFAC clearance and collections follow-up. Maintains accurate documentation while ensuring billing processes are timely and compliant.

Supervises property claims examiners, ensuring accurate coverage evaluations, compliant investigations, timely payments, proper reserves, and fair settlements. Reviews claim files, correspondence, field adjuster work, and diaries; authorizes claims within authority limits; supports litigation, appraisal, mediation, and questionable-claim investigations. Coaches examiners, coordinates with management and legal counsel, and leads quality and efficiency improvement projects while ensuring compliance with insurance regulations and company procedures.

Analyzes and improves claims workflows by identifying bottlenecks, documenting current and future processes, defining requirements, and supporting system enhancements. The role partners with stakeholders and vendors on Duck Creek Claims and OnBase, conducts testing, maintains process documentation and metrics, supports audits, and presents improvement recommendations. It also leads or participates in business process reengineering, data consistency initiatives, and continuous improvement efforts.

Assists with designing, testing, implementing, and improving billing processes. Performs user acceptance testing, investigates billing discrepancies, runs SQL queries, monitors invoice generation, prepares analytical reports, and ensures compliance with policies and insurance regulations. The role also handles ad hoc billing requests, customer inquiries, documentation, cross-training, and collaboration across departments to maintain accurate and efficient billing operations.

Leads the enterprise IT delivery portfolio and matures the EPMO operating model. Oversees governance, demand intake, prioritization, capacity planning, complex technology programs, vendor implementations, regulatory initiatives, portfolio reporting, and delivery risk. Serves as liaison among executives, technical teams, business units, and vendors while developing project and program management talent. Drives Agile and hybrid delivery maturity, forecasting accuracy, transparency, and alignment between technology investments and business objectives.

Administer and secure Microsoft cloud, identity, endpoint, and hybrid infrastructure environments. Manage privileged access, identity lifecycles, security controls, vulnerability remediation, monitoring, logging, automation, and audit evidence. Lead cloud, identity, infrastructure, security, and automation initiatives; maintain documentation and operational procedures; collaborate with stakeholders and vendors; and participate in after-hours incident response and on-call support.

Leads multiple IT projects and programs from initiation through delivery, managing scope, schedules, budgets, resources, risks, vendors, and stakeholder communication. Oversees SDLC adherence, release coordination, documentation, status reporting, and quality standards. Manages and develops delivery teams, resolves conflicts, addresses resource constraints, and improves project management processes. The role requires strong Agile, SDLC, project planning, and cross-functional leadership experience, with Azure DevOps and insurance-domain knowledge preferred.

Designs, executes, and maintains manual and automated tests for software applications. Develops functional, integration, and regression test cases; automates reusable test scripts; documents results and defects; collaborates with product, development, and business analysis teams; supports UAT; reviews test coverage; analyzes results; and improves testing processes and automation practices.

Manage month-end/quarter/year-end close, oversee accounting records, audits, reconciliations and financial statement preparation. Improve accounting processes, liaise with auditors and banks, resolve escalations, and lead accounting staff.

Designs, develops, tests, deploys, and maintains enterprise applications on the Duck Creek platform. Owns features and enhancements through implementation, resolves defects and performance issues, participates in technical design, performs code reviews, supports CI/CD and deployments, analyzes integrations, and improves engineering practices. Collaborates with analysts, QA, DevOps, and product teams while mentoring junior developers.

Handle billing inquiries and premium receipt processing: investigate and resolve payment issues, reconcile bank deposits, process unidentified receipts, prepare correction entries, perform OFAC clearance, track pending items, and maintain documentation. Provide backup support as needed.