POSITION SUMMARY
The Accounting Support Specialist is responsible for researching, investigating, auditing, and resolving inquiries related to premium billing, payment application, and other billing-related matters. This role ensures the accurate and timely processing of premium billing, receipts, disbursements, and overall policy premium details, while maintaining a high level of customer service.
PRINCIPAL DUTIES & RESPONSIBILITIES
• Investigate, audit, and resolve inquiries from customers, including policy status, payment remittances, return premiums/disbursements, cancellations, and reinstatements.
• Research, review and process unidentified/suspense/exception premium receipts.
• Review, audit and authorize premium disbursements timely.
• Manage sorting, prioritizing processing and recording premiums receipts received in house timely and accurately
• Prepare correction entries for keying errors due to payment misapplication and bank errors.
• Assist in completing moderately complex calculations, auditing premium and billing account analysis.
• Assist with fulfilling internal and external audit requests.
• Create and track pending items (i.e. unidentified, suspense, exception items).
• Maintain proper documentation and filing of supporting documents.
• Perform OFAC clearance and Premium Collections follow-up and resolution.
SPECIFIC DUTIES & RESPONSIBILITIES
• Prepare moderately complex calculations, auditing of billing accounts and analysis.
• Analyze pending items (i.e. unidentified, suspense, exception items).
• Assist with ensuring that billing documents accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
• Monitor that billing processes are executed timely and accurately.
• Perform premium billing audits to validate accuracy, detect discrepancies, and support system stability and financial integrity.
EDUCATION AND EXPERIENCE
• High School Diploma required.
• Accounting course preferred.
• 1 to 3 years accounting work experience required
• Exceptional typing and 10key by touch skills required.
• Excellent oral and written communication.
• Intermediate Excel and Word skills.
Skills Required
- High School Diploma
- Accounting coursework
- 1 to 3 years of accounting work experience
- Exceptional typing and 10-key by touch skills
- Excellent oral and written communication skills
- Intermediate Microsoft Excel and Word skills
What We Do
The California FAIR Plan is a private association comprised of all insurers authorized to write property insurance in California. The FAIR Plan was established in July 1968 following the 1960s brush fires and riots as the state’s insurer of last resort, created to ensure access to basic property insurance for California homeowners who have been unable to obtain homeowners insurance from the voluntary market for reasons outside of their control. The FAIR Plan will write fire insurance coverage for these homeowners, regardless of a property’s wildfire risk. The FAIR Plan is committed to strengthening consumer choices in the voluntary insurance market, while ensuring that all homeowners, including those who live in areas threatened by wildfires, can obtain basic property coverage and the peace of mind they deserve
