Teams at California FAIR Plan Association

Develops, maintains, and enhances regulatory and internal statistical reporting using policy, claims, commissions, and unclaimed property data. Extracts and analyzes data, documents requirements and workflows, supports data integrity and compliance, communicates with regulatory entities and internal stakeholders, and recommends process improvements. Performs business testing, post-production monitoring, system reporting requirements, and ArcGIS-based participation verification.

Processes and audits premium billing, receipts, disbursements, payment applications, and billing accounts. Investigates customer inquiries, resolves suspense and exception items, prepares correction entries, performs premium billing audits, supports regulatory compliance and audit requests, and conducts OFAC clearance and collections follow-up. Maintains accurate documentation while ensuring billing processes are timely and compliant.

Supervises property claims examiners, ensuring accurate coverage evaluations, compliant investigations, timely payments, proper reserves, and fair settlements. Reviews claim files, correspondence, field adjuster work, and diaries; authorizes claims within authority limits; supports litigation, appraisal, mediation, and questionable-claim investigations. Coaches examiners, coordinates with management and legal counsel, and leads quality and efficiency improvement projects while ensuring compliance with insurance regulations and company procedures.