Teams at California FAIR Plan Association

Designs, implements, and improves leadership and talent development programs. Creates training materials, manager workshops, career paths, onboarding plans, and development resources. Facilitates learning sessions, coaches managers and high-potential employees, supports succession planning, manages external facilitators, and reports program outcomes and organizational development recommendations to senior leadership.

Develops, maintains, and enhances regulatory and internal statistical reporting using policy, claims, commissions, and unclaimed property data. Extracts and analyzes data, documents requirements and workflows, supports data integrity and compliance, communicates with regulatory entities and internal stakeholders, and recommends process improvements. Performs business testing, post-production monitoring, system reporting requirements, and ArcGIS-based participation verification.

Processes and audits premium billing, receipts, disbursements, payment applications, and billing accounts. Investigates customer inquiries, resolves suspense and exception items, prepares correction entries, performs premium billing audits, supports regulatory compliance and audit requests, and conducts OFAC clearance and collections follow-up. Maintains accurate documentation while ensuring billing processes are timely and compliant.