Jobs at Brown & Brown Insurance

Manage furniture protection-plan claims from intake through closure. Responsibilities include handling customer, retailer, manufacturer, and technician communications; reviewing documentation and inspection packets; determining coverage; authorizing repairs; ordering parts; recommending exchanges; processing settlements; monitoring claim queues; and following up to ensure timely resolution and accurate, professional customer service.

Supports commercial lines account management through policy servicing, carrier correspondence, policy data maintenance, documentation, quality control, commission accuracy, loss-run requests, reporting, and administrative coordination. The role requires maintaining accurate customer and policy records in AMS360 while delivering timely service to clients and internal partners. Qualifications include a high school diploma, Georgia Property and Casualty License, Microsoft Office proficiency, and strong administrative and data management skills.

Answer incoming calls and explain and enroll employees in core and voluntary benefits, including medical, dental, and vision plans. Review coverage levels, dependents, and deductions; document calls; learn internal and third-party enrollment platforms; complete client training; obtain a Life, Accident & Health insurance license; and maintain customer satisfaction in a fast-paced environment.

Answers incoming calls and explains and enrolls employees in medical, dental, vision, life, accident, health, and voluntary benefits. Reviews coverage levels, dependents, and payroll deductions for accuracy, documents calls, learns enrollment platforms and workflows, attends client training, and maintains benefits knowledge while ensuring customer satisfaction.

Posts daily cash deposits, researches and resolves misapplied funds and account credits, processes refunds and cancellations, supports collections, and resolves balance discrepancies with agents and underwriting teams. Provides accounting assistance, responds to account inquiries, maintains confidentiality, and cross-trains on other accounting functions.

Answer incoming calls and explain, review, and enroll employees in medical, dental, vision, life, accident, health, and voluntary benefits. The role requires learning enrollment platforms and workflows, completing client-specific training, documenting calls, ensuring accurate coverage and deductions, and maintaining customer satisfaction. A Life, Accident & Health insurance license is required, with paid training provided. Customer service or sales experience is preferred, along with bilingual Spanish-English skills and Five9 experience.

Lead Commercial Lines growth across Northern California by identifying expansion opportunities, recruiting producers, supporting deal development, driving cross-sell partnerships, strengthening client and carrier relationships, and using CRM and pipeline analytics to guide priorities and forecasting. The role requires strong commercial insurance expertise, regional market credibility, consultative risk-advisory skills, and an active Property & Casualty license.

Provides administrative and technical support for insurance accounts by handling client service requests, reviewing policies and endorsements, preparing account data, using carrier rating and agency automation systems, and ensuring service accuracy. The role supports Team Leaders and Producers, manages Service Center accounts, follows established procedures, and develops knowledge of underwriting guidelines and agency processes.

Provides empathetic phone-based technical support to RV owners, troubleshooting electrical, mechanical, plumbing, appliance, chassis, drivetrain, and other operational issues. Manages inbound and outbound calls, documents interactions and resolutions, explains coverage, and coordinates with service facilities and internal departments. Requires deep knowledge of RV systems, brands, models, construction, maintenance, and roadside assistance.

Owns and prioritizes the product backlog, defines user stories and acceptance criteria, and represents customer and stakeholder needs for a Scrum squad. The Product Owner collaborates with technical teams, participates in Scrum ceremonies, makes timely product decisions, evaluates sprint deliverables, tracks KPIs, and drives continuous product and process improvement. The role requires product management or business analysis experience, Agile and Scrum knowledge, customer focus, and familiarity with delivery and CRM tools.

The Account Executive builds and manages client relationships, oversees the renewal process, negotiates pricing, and ensures comprehensive service in commercial lines insurance.

Posts daily cash deposits, researches and resolves unapplied funds and account credits, processes refunds, supports collections and cancellation activities, and addresses discrepancies with agents and underwriting teams. The role also assists with day-to-day accounting issues, answers account balance questions, supports cross-training coverage, and maintains accurate, confidential records.

Performs pharmacy claims audits to verify PBM contract compliance. Responsibilities include audit planning, claims data acquisition and loading, data quality checks, reconciliation, Oracle and SQL analysis, audit reporting, remediation tracking, and process improvement. The role maintains audit automation, develops data tools and pipelines using Python and SQL, collaborates with engineering and product teams, supports client deliverables, and trains junior auditors while ensuring HIPAA and regulatory compliance.

Processes invoices, check requests, vendor and commission payments, refunds, ACH and wire transfers. Reviews documentation and approvals, reconciles credit card statements and balance sheets, monitors bank transactions, manages outstanding checks and unclaimed funds compliance, responds to payment inquiries, maintains accounts payable records, and performs related clerical and reporting duties.

Conduct pharmacy claims audits to assess PBM contract compliance, financial accuracy, controls, and operational effectiveness. Responsibilities include acquiring and loading claims data, performing quality checks and reconciliation, analyzing Oracle reports, developing SQL automation, reviewing contracts, documenting findings, tracking remediation, and preparing audit reports. The role also handles ad hoc analytics, audit process improvements, regulatory compliance including HIPAA, and collaboration with PBMs, clients, and internal teams.

Manages and retains a personal lines insurance client portfolio while identifying growth opportunities and delivering responsive service. Analyzes coverage needs, prepares proposals, handles policy documentation, renewals, endorsements, billing questions, certificates, and carrier communications. Supports cross-selling, marketing initiatives, regulatory compliance, and client relationships. The role also mentors junior teammates, facilitates service meetings, maintains agency records, and requires current insurance knowledge and licensing.

Lead and grow multiple offices in the NW by driving revenue, profitability, sales execution, and talent development. Act as a player-coach to mentor producers, implement sales strategies, manage P&L, strengthen carrier/retail relationships, and use analytics to improve performance. Responsible for operational consistency, accountability, and up to 60% regional travel.

Lead the regional financial operations audit team: manage daily operations, recruit and develop staff, oversee and complete audits, review and issue audit reports, ensure IIA standards compliance, advise stakeholders, approve expenses, and drive continuous improvement.

Supports employee benefits client teams through data analysis, financial analytics, client reporting, RFP development, policy and contract review, compliance research, and vendor implementation. The role manages assigned client tasks, develops rate spreadsheets, reviews health and welfare plans, participates in client and vendor meetings, and ensures accurate, timely deliverables. Requires health and welfare benefits experience, strong analytical and organizational skills, proficiency in Excel and PowerPoint, and a Life, Accident and Health Insurance License within 90 days.

Process and review life insurance applications, verify customer information, identify missing data, assess basic underwriting requirements, resolve inconsistencies, prepare policy correspondence, issue coverage materials, and enter application data across systems. The role requires accuracy, timely processing within service-level agreements, customer communication, collaboration with internal teams, and compliance with enrollment procedures.