Jobs at Asurion

Manages a regional territory to achieve sales and attach-rate goals by building relationships with senior retail leaders, analyzing sales data, developing growth strategies, facilitating protection-plan training, and coordinating client initiatives. The role partners with internal teams, presents to executives, manages training logistics and expenses, and travels up to 75% with frequent overnight stays.

Provides phone-based technical support and customer service for mobile devices, smart home products, computers, gaming systems, and other consumer electronics. Responsibilities include device setup, troubleshooting connectivity and technology issues, navigating support platforms, explaining product capabilities, handling claims, meeting service and sales goals, and upselling Asurion products. The role requires working independently in a fast-paced call center environment while maintaining professionalism and customer satisfaction.

Manages forward stocking locations across an assigned territory, ensuring vendor compliance, inventory availability, service quality, contractual performance, and SLA achievement. Responsibilities include provider training, inspections, shipment and shrink investigations, inventory controls, cost reduction, escalations, and process improvement. The role requires cross-functional collaboration, team leadership, vendor relationship management, scheduled and emergency site visits, and occasional weekend shifts.

Leads global procurement strategy and execution for Apple devices and repair parts, managing sourcing channels, supplier performance, supply visibility, savings, financial reconciliation, automation, and exception-based operations. Partners across SCM, Finance, Operations, Technology, Compliance, and client teams to improve availability, reduce risk, resolve supplier issues, and support product launches. Manages teams and supplier governance while ensuring compliance and continuous process improvement.

Manages cross-functional supply chain initiatives from initiation through closure. Develops project, risk, training, and communication plans; drives milestones, scope, schedules, quality metrics, and issue resolution. Facilitates team meetings and leadership check-ins, aligns stakeholders, influences teams in a matrixed environment, and ensures successful delivery of multiple complex projects. Requires strong communication, analytical, prioritization, change-management, and stakeholder-partnership skills.

Own the vision, strategy, and execution for contact center quality and AI-powered interaction analytics. Define quality and compliance frameworks, build real-time and post-contact analysis systems, develop dashboards and alerting workflows, and integrate insights into Expert desktop, coaching, and training experiences. Partner with Operations, Data Science, Engineering, Design, and Training teams to improve service quality, automate feedback loops, and drive measurable operational outcomes.

Owns assigned quality investigations, validation activities, and improvement workstreams supporting product integrity, supplier performance, process control, and customer quality. Responsibilities include analyzing defect and field-performance data, maintaining quality documentation, conducting RCA, 8D, and CAPA activities, supporting supplier qualification and product launches, validating corrective actions, and collaborating with engineering, operations, supply chain, repair, and customer support teams to prevent quality issues and customer-impacting flow-outs.

Provides technical leadership for scalable, secure, cloud-native systems. Designs end-to-end architectures, APIs, integrations, distributed platforms, data solutions, and AI-enabled workflows. Evaluates technologies, manages architectural risks, supports implementation, and ensures security, reliability, governance, and operational excellence. Partners with business, product, security, and engineering stakeholders, while mentoring engineers and influencing cross-team technical initiatives.

Senior full-stack engineer on a small cross-functional team building high-scale web, mobile, and backend services. Engineer across the stack, write unit tests, improve tooling and CI/CD, use lean/agile methods, partner with product and design, mentor junior engineers, and continuously ship and measure customer impact.

Develops and executes integrated communications strategies, advises leaders, creates messaging and content, measures communication effectiveness, leverages AI tools, coordinates cross-functional messaging, and mentors junior staff to drive engagement and business outcomes.

Lead and support process and quality improvement projects at the UROC depot, including data collection and analysis, repair cost reduction, process development, test method analysis, software/tool support, FMEA and CAPA activities, and cross-functional project execution to improve yield, cycle time, and quality.

Lead and mature the enterprise third-party/vendor risk program end-to-end: intake, tiering, due diligence, contracting, continuous monitoring, incident coordination, metrics/KRIs, and team leadership, aligned to standards like NIST CSF 2.0 and SOC 2.

Lead and mature enterprise cyber and technology risk management: own lifecycle, frameworks (NIST/ISO), risk quantification (FAIR), risk register, appetite, control assurance, reporting to executives/board, and build a high-performing team.

Builds real-time generative AI and virtual-agent tools for voice and messaging support channels. Responsibilities include developing and deploying scalable machine learning solutions, experimenting with LLMs, designing prompts, analyzing interaction metrics, creating data pipelines and Flask applications, identifying AI opportunities, defining KPIs, and communicating results to executives. Requires collaboration across product, engineering, analytics, and operations teams.

Manage intake, triage, investigation, and resolution of employee escalations across the U.S. and Canada. Conduct confidential investigations, maintain accurate case documentation, collaborate with Employee Relations, Legal, HRBPs and operations, identify trends, improve processes and playbooks, interpret policies and labor laws, and ensure compliant, consistent outcomes while protecting confidentiality.

Lead product strategy and execution for the data platform: define roadmap, prioritize features, oversee product managers, align stakeholders, measure adoption and business impact.

Design, build, and maintain production-grade conversational AI platform features and backend services. Deliver event-driven integrations, ensure reliability and security, optimize databases, support production incidents, improve observability, and mentor engineers while collaborating with product, QA, and design.

Provide inbound/outbound technical support for consumer devices and software, troubleshoot issues, educate customers, recommend products/services to drive sales, handle voice and back-office channels, meet quality/NPS goals, collaborate with teams, and stay current on technology trends.

Provide exceptional customer service and remote technical support for lost or damaged devices, resolve issues, and upsell In-Home warranty and other protection/tech support solutions on every call. Work in a call-center office environment, multitask, and meet sales and service goals.

Lead full‑stack design and delivery of scalable, secure fraud-protection features. Own APIs, services, UI, cloud infrastructure, testing, observability, and production readiness. Drive architecture, code quality, mentorship, and cross-functional collaboration; apply AI-enabled tools prudently and improve reliability, security, and performance.