Jobs at Asurion

Leads the vision, strategy, roadmaps, sell-in, and profitable scaling of complex client solutions across strategic partners. Oversees executive client relationships, business cases, pricing, portfolio performance, cross-functional implementation, and organizational integration. Builds and develops senior leadership teams, establishes operating standards, and ensures solutions align with corporate and partner strategies while meeting regulatory and operational requirements.

Leads global FP&A activities including forecasting, financial consolidations, annual and long-range planning, close reporting, CapEx planning, resource allocation, and strategic financial analysis. Develops models, business cases, executive reporting, and performance analyses while partnering with regional finance teams and business leaders. Drives standardization, process improvement, automation, and financial systems enhancements, including OneStream implementation and reporting capabilities.

Leads document control and daily operations across logistics and repair activities. Supervises staffing, workload balancing, employee development, onboarding, performance, targets, reporting, databases, compliance, audits, and controlled documentation. Drives Lean continuous improvement, resolves escalations, maintains payroll and Workday information, and partners cross-functionally to ensure operational accuracy, quality, safety, and customer requirements. This is an on-site warehouse role requiring physical movement, occasional lifting, and flexibility for overtime or multiple shifts.

Leads day-to-day call center operations across remote and brick-and-mortar settings, including sales performance, customer service, workforce leadership, employee development, budgeting, strategic planning, and operational improvement. Oversees managers and supervisors, analyzes sales data and trends, launches call center initiatives, improves cost efficiency, supports retention, and partners with senior stakeholders to advance enterprise-wide performance.

Manages a regional territory to achieve sales and attach-rate goals by building relationships with senior retail leaders, analyzing sales data, developing growth strategies, facilitating protection-plan training, and coordinating client initiatives. The role partners with internal teams, presents to executives, manages training logistics and expenses, and travels up to 75% with frequent overnight stays.

Leads global procurement strategy and execution for Apple devices and repair parts, managing sourcing channels, supplier performance, supply visibility, savings, financial reconciliation, automation, and exception-based operations. Partners across SCM, Finance, Operations, Technology, Compliance, and client teams to improve availability, reduce risk, resolve supplier issues, and support product launches. Manages teams and supplier governance while ensuring compliance and continuous process improvement.

Provides technical leadership for scalable, secure, cloud-native systems. Designs end-to-end architectures, APIs, integrations, distributed platforms, data solutions, and AI-enabled workflows. Evaluates technologies, manages architectural risks, supports implementation, and ensures security, reliability, governance, and operational excellence. Partners with business, product, security, and engineering stakeholders, while mentoring engineers and influencing cross-team technical initiatives.

Develops and executes integrated communications strategies, advises leaders, creates messaging and content, measures communication effectiveness, leverages AI tools, coordinates cross-functional messaging, and mentors junior staff to drive engagement and business outcomes.

Builds real-time generative AI and virtual-agent tools for voice and messaging support channels. Responsibilities include developing and deploying scalable machine learning solutions, experimenting with LLMs, designing prompts, analyzing interaction metrics, creating data pipelines and Flask applications, identifying AI opportunities, defining KPIs, and communicating results to executives. Requires collaboration across product, engineering, analytics, and operations teams.

Lead product strategy and execution for the data platform: define roadmap, prioritize features, oversee product managers, align stakeholders, measure adoption and business impact.

Provide inbound/outbound technical support for consumer devices and software, troubleshoot issues, educate customers, recommend products/services to drive sales, handle voice and back-office channels, meet quality/NPS goals, collaborate with teams, and stay current on technology trends.

Lead full‑stack design and delivery of scalable, secure fraud-protection features. Own APIs, services, UI, cloud infrastructure, testing, observability, and production readiness. Drive architecture, code quality, mentorship, and cross-functional collaboration; apply AI-enabled tools prudently and improve reliability, security, and performance.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide inbound and outbound phone-based technical support for customers' applications, networks, and consumer devices (mobile phones, tablets, smart TVs, gaming consoles, computers). Perform proactive outbound calls, troubleshoot issues, and assist with basic BPO sales interactions. Maintain customer service standards and escalate complex issues as needed.

Handle high volumes of customer calls, identify needs, resolve complaints, provide accurate information, maintain records, meet performance metrics, and build lasting customer relationships while following company procedures.

Lead enterprise data science strategy, roadmap, and governance. Prioritize high-impact use cases, oversee model lifecycle and MLOps, establish responsible AI standards, manage teams and budgets, and communicate outcomes and risks to executives to drive measurable ROI and adoption.

Lead strategy and execution for customer communications (email, SMS, print), own platform roadmap and operational excellence, manage vendors and agencies, oversee a team of six and a $15M budget, ensure compliance and governance, and drive measurement, efficiency, and cross-functional alignment.

Drive point-of-sale growth for Mobility & Home Protection by delivering field and virtual sales training, leadership coaching, side-by-side selling, and implementing continuing education and social media campaigns. Collaborate with client service and cross-functional teams to identify growth opportunities, monitor post-visit performance, and execute in-store enablement visits (minimum four days per week) with heavy regional travel.

Lead creation and delivery of tailored customer experiences, demos, prototypes, and executive presentations that communicate Asurion's platform, AI, and service value. Partner with Sales, Product, Marketing, and Client Solutions to build scalable playbooks, messaging, and enablement assets that accelerate new client acquisition and expansion.