Jobs at Asurion

Senior analyst enabling data-driven FSL and transportation operations: produce and validate reports, track KPIs, perform root-cause and trend analyses, support financial planning and program rollouts, drive continuous improvement, build dashboards, ensure data governance, facilitate cross-functional communication, and use generative AI to automate and enhance workflows.

Technical leader building and scaling production Generative AI customer-service platforms. Own architecture, integrations, reliability, observability, and end-to-end features while mentoring engineers and partnering cross-functionally to deliver secure, production-grade GenAI experiences.

Serve as HR business partner for a ~500-employee site, handling employee relations, performance management, compensation, staffing, organizational design, change management, project leadership, and HR program deployment. Partner with COEs (Compensation, Talent Acquisition, OD&TM) to align HR initiatives to business objectives. On-site in Orlando; no remote option.

Lead U.S. international tax compliance and technical analysis, prepare/review returns and international reporting, support tax provision and transfer pricing, research tax issues, partner cross-functionally, enhance automation and tax technology, and manage a Philippines-based tax team.

Lead FP&A for a large SG&A portfolio, partnering with C-suite stakeholders to drive forecasting, budgeting, variance analysis, workforce planning, and executive-ready reporting. Manage two senior analysts, deliver executive communications, support planning systems, and drive process improvements across commercial, operational, and corporate functions.

Provide on-site call center technical support and troubleshoot customer device issues, using call center software. Achieve sales and customer-experience goals by selling Asurion products, escalate when needed, and complete training. Work onsite full-time in a high-noise call center using a headset and meet performance metrics.

Analyze customer interactions across call center, in-home, and in-store channels to identify compliance risks and fraud. Audit interactions, perform qualitative and quantitative analysis, use voice analytics and BI to surface trends, create visual reports, and deliver actionable insights to operations, support, and product teams.

Provide bilingual (English/Spanish) on-site technical support in a call center: troubleshoot devices and software, use call center systems to log issues, escalate when needed, and sell Asurion products/services with performance-based incentives. Complete training, meet sales and customer experience goals, and work daily on a computer using a headset.

Lead modernization of enterprise IAM including SailPoint cloud migration, CyberArk PAM maturity, federation governance (Ping/SAML/OIDC/OAuth), non-human identity controls, access governance, SoD, metrics and reporting. Drive strategy, roadmap, cross-functional execution, risk reduction, audit readiness, and IAM operating model across workforce, partners, machines, and AI agents.

Design, build, and maintain production-grade conversational AI platform features and backend services. Deliver event-driven integrations, ensure reliability and security, optimize databases, support production incidents, improve observability, and mentor engineers while collaborating with product, QA, and design.

Lead Asurion's Answer Engine Optimization strategy to make its knowledge a trusted input for LLMs. Define experiments, measurement frameworks, and playbooks; evolve knowledge graph and content systems for LLM consumption; build AI-native GPT experiences and partnerships; establish success metrics tying AEO to traffic, engagement, and conversion.

Lead and mature the enterprise third-party/vendor risk program end-to-end: intake, tiering, due diligence, contracting, continuous monitoring, incident coordination, metrics/KRIs, and team leadership, aligned to standards like NIST CSF 2.0 and SOC 2.

Lead and mature enterprise cyber and technology risk management: own lifecycle, frameworks (NIST/ISO), risk quantification (FAIR), risk register, appetite, control assurance, reporting to executives/board, and build a high-performing team.

Handle high volumes of customer calls, identify needs, resolve complaints, provide accurate information, maintain records, meet performance metrics, and build lasting customer relationships while following company procedures.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide exceptional customer service and remote technical support for lost or damaged devices, resolve issues, and upsell In-Home warranty and other protection/tech support solutions on every call. Work in a call-center office environment, multitask, and meet sales and service goals.

Provide inbound/outbound technical support for consumer devices and software, troubleshoot issues, educate customers, recommend products/services to drive sales, handle voice and back-office channels, meet quality/NPS goals, collaborate with teams, and stay current on technology trends.

Design, develop, and integrate software, APIs, and automation to improve test platform efficiency. Build CI/CD pipelines, data pipelines, dashboards, and integrations with third-party diagnostic/test tools. Collaborate with test engineers, operations, and vendors to reduce manual work, increase throughput, and provide visibility into test metrics. Support troubleshooting, documentation, and global standardization of integration frameworks.

Provide inbound and outbound phone-based technical support for customers' applications, networks, and consumer devices (mobile phones, tablets, smart TVs, gaming consoles, computers). Perform proactive outbound calls, troubleshoot issues, and assist with basic BPO sales interactions. Maintain customer service standards and escalate complex issues as needed.

Lead strategy, design, deployment, and optimization of large-scale automation across TLC and supply chain. Own vendor selection and management, capital planning, KPI frameworks, ROI validation, systems integration, Level 3 escalation, and cross-functional change management to improve reliability, throughput, quality, and cost.