Jobs at Asurion

Own the vision, strategy, and execution for contact center quality and AI-powered interaction analytics. Define quality and compliance frameworks, build real-time and post-contact analysis systems, develop dashboards and alerting workflows, and integrate insights into Expert desktop, coaching, and training experiences. Partner with Operations, Data Science, Engineering, Design, and Training teams to improve service quality, automate feedback loops, and drive measurable operational outcomes.

Lead partner management for assigned client accounts within Supply Chain, driving strategy, program prioritization, and performance improvements. Influence stakeholders using data and dashboards, ensure contractual compliance, manage escalations, and form cross-functional partnerships to deliver customer-centric supply chain capabilities and value.

Supports FP&A for Product, Engineering, and Marketing organizations through forecasting, budgeting, financial modeling, variance analysis, reporting, and business partnership. Maintains labor, non-labor, and headcount planning models; prepares close packages and executive materials; validates data and assumptions; responds to ad hoc analysis requests; and contributes to process improvement and automation initiatives.

Leads complex cross-functional Finance systems and process initiatives from planning through implementation. Partners with Finance, Technology, Product, vendors, and stakeholders to define requirements, manage project plans, dependencies, risks, governance, communications, testing, deployment, and stabilization. Facilitates alignment, resolves issues, supports Agile and SDLC practices, and drives standardized processes, organizational readiness, and successful business outcomes.

Analyzes digital marketing, web, email, organic, voice, and chat performance; develops reporting, KPIs, measurement plans, tagging requirements, attribution analyses, and data-driven recommendations. Partners cross-functionally to evaluate initiatives, tests, customer segments, and subscription performance. Uses BI tools, SQL, analytical programming, and AI automation to generate insights and improve digital growth decisions.

Owns assigned quality investigations, validation activities, and improvement workstreams supporting product integrity, supplier performance, process control, and customer quality. Responsibilities include analyzing defect and field-performance data, maintaining quality documentation, conducting RCA, 8D, and CAPA activities, supporting supplier qualification and product launches, validating corrective actions, and collaborating with engineering, operations, supply chain, repair, and customer support teams to prevent quality issues and customer-impacting flow-outs.

Manages revenue recognition, monthly accruals, program settlements, journal entries, reconciliations, variance analysis, reporting, and month-end close activities for Mobility clients. Reviews contracts for US GAAP compliance, approves payments, supports audits, maintains cross-functional relationships, and leads process improvements for balance sheet reconciliation modernization. Requires strong technical accounting, financial analysis, systems, communication, and leadership skills.

Provides first-line technical support for desktops, laptops, peripherals, and standard software. Troubleshoots Windows and macOS issues, installs and updates applications, supports printers and peripherals, manages basic Active Directory tasks, documents tickets and resolutions, and escalates complex incidents. The role requires courteous communication, adherence to procedures and security practices, and occasional local site travel of up to 10%.

Leads the offensive security and penetration testing function across applications, APIs, mobile, cloud, networks, infrastructure, and business services. Manages testing intake, prioritization, delivery quality, reporting, remediation tracking, governance, and continuous improvement. Directly manages and develops penetration testers and offensive security engineers while translating technical findings into business risk. Partners with engineering and infrastructure teams on secure development and remediation, and evaluates AI-enabled and agentic testing capabilities.

Provides technical leadership for scalable, secure, cloud-native systems. Designs end-to-end architectures, APIs, integrations, distributed platforms, data solutions, and AI-enabled workflows. Evaluates technologies, manages architectural risks, supports implementation, and ensures security, reliability, governance, and operational excellence. Partners with business, product, security, and engineering stakeholders, while mentoring engineers and influencing cross-team technical initiatives.

Senior full-stack engineer on a small cross-functional team building high-scale web, mobile, and backend services. Engineer across the stack, write unit tests, improve tooling and CI/CD, use lean/agile methods, partner with product and design, mentor junior engineers, and continuously ship and measure customer impact.

Develops and executes integrated communications strategies, advises leaders, creates messaging and content, measures communication effectiveness, leverages AI tools, coordinates cross-functional messaging, and mentors junior staff to drive engagement and business outcomes.

Owns financial performance, profitability, customer experience, KPI monitoring, and strategic decision-making for assigned supply chain accounts. Leads financial scenario analysis, pricing inputs, forecasting, dashboards, issue resolution, and cross-functional initiatives. Presents findings to leadership, prioritizes improvement work, influences supply chain and finance stakeholders, and manages direct and indirect reports to achieve financial and operational targets.

Lead and support process and quality improvement projects at the UROC depot, including data collection and analysis, repair cost reduction, process development, test method analysis, software/tool support, FMEA and CAPA activities, and cross-functional project execution to improve yield, cycle time, and quality.

Leads call center supervisors and oversees daily team operations. Provides coaching, career development, performance management, and accountability for customer service and sales metrics. Improves processes, productivity, customer and employee satisfaction, and retention. Collaborates with HR, training, workforce management, compliance, finance, and other functions while resolving operational issues and supporting organizational change. Requires call center technology experience, Power BI proficiency, strong communication, and team leadership skills.

Lead and mature the enterprise third-party/vendor risk program end-to-end: intake, tiering, due diligence, contracting, continuous monitoring, incident coordination, metrics/KRIs, and team leadership, aligned to standards like NIST CSF 2.0 and SOC 2.

Lead and mature enterprise cyber and technology risk management: own lifecycle, frameworks (NIST/ISO), risk quantification (FAIR), risk register, appetite, control assurance, reporting to executives/board, and build a high-performing team.

Builds real-time generative AI and virtual-agent tools for voice and messaging support channels. Responsibilities include developing and deploying scalable machine learning solutions, experimenting with LLMs, designing prompts, analyzing interaction metrics, creating data pipelines and Flask applications, identifying AI opportunities, defining KPIs, and communicating results to executives. Requires collaboration across product, engineering, analytics, and operations teams.

Lead design and implementation of scalable, cloud-native full-stack applications. Own complex features from design through production, improve architecture and reliability, mentor engineers, champion testing, CI/CD, observability, and use AI-assisted tools to boost engineering productivity.

Senior director-level security advisor owning security for assigned portfolios: advise on cyber risk, prioritize remediation, review application and cloud architecture, drive security program adoption, produce risk reporting, support incidents and regulatory/audit activities, and influence senior stakeholders to remediate material risks.