Jobs at Asurion

Handle high volumes of customer calls, identify needs, resolve complaints, provide accurate information, maintain records, meet performance metrics, and build lasting customer relationships while following company procedures.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide exceptional customer service and remote technical support for lost or damaged devices, resolve issues, and upsell In-Home warranty and other protection/tech support solutions on every call. Work in a call-center office environment, multitask, and meet sales and service goals.

Provide inbound/outbound technical support for consumer devices and software, troubleshoot issues, educate customers, recommend products/services to drive sales, handle voice and back-office channels, meet quality/NPS goals, collaborate with teams, and stay current on technology trends.

Lead a global DevOps platform engineering team to define and execute enterprise observability and developer platform strategy. Establish observability standards, improve visibility and incident detection/resolution, optimize APM platforms, govern developer platform adoption, drive automation and operational excellence, and mentor a high-performing global team while presenting reliability outcomes to executive leadership.

Design and develop instructor-led and eLearning content using adult learning theory. Create assessments, learning objectives, job aids, motion graphics, and computer-based learning. Consult stakeholders, manage multiple learning projects, and improve training content delivery across accounts using instructional design tools and emerging technologies.

Design, develop, and integrate software, APIs, and automation to improve test platform efficiency. Build CI/CD pipelines, data pipelines, dashboards, and integrations with third-party diagnostic/test tools. Collaborate with test engineers, operations, and vendors to reduce manual work, increase throughput, and provide visibility into test metrics. Support troubleshooting, documentation, and global standardization of integration frameworks.

Lead Asurion's Answer Engine Optimization strategy to make its knowledge a trusted input for LLMs. Define experiments, measurement frameworks, and playbooks; evolve knowledge graph and content systems for LLM consumption; build AI-native GPT experiences and partnerships; establish success metrics tying AEO to traffic, engagement, and conversion.

Provide inbound and outbound phone-based technical support for customers' applications, networks, and consumer devices (mobile phones, tablets, smart TVs, gaming consoles, computers). Perform proactive outbound calls, troubleshoot issues, and assist with basic BPO sales interactions. Maintain customer service standards and escalate complex issues as needed.

Lead strategy, design, deployment, and optimization of large-scale automation across TLC and supply chain. Own vendor selection and management, capital planning, KPI frameworks, ROI validation, systems integration, Level 3 escalation, and cross-functional change management to improve reliability, throughput, quality, and cost.

Lead strategic partnerships and business development for a high-profile client, developing go-to-market strategies, building ROI-driven business cases, and closing large transformative deals. Serve as a trusted advisor to senior client leaders, align internal teams, and drive cross-functional collaboration to expand engagement and revenue.

Provide on-site technical support and troubleshoot customer issues using call center systems, escalate appropriately, and meet sales and customer-experience goals by selling Asurion products. Complete paid training, work high-volume call center shifts using a headset, document and track issues, and earn incentive pay through positive customer outcomes.

Lead deployment, support, and improvement of supply chain automation solutions. Implement and integrate systems into production, develop business cases, monitor KPIs, manage vendor relationships and CAPEX/OPEX, provide Level 3 support, and partner with analytics and cross-functional teams to drive continuous improvement.

Senior individual contributor designing and optimizing system-level engineering solutions across product, test, and R&D. Leads cross-functional initiatives, establishes standards, owns system KPIs, performs advanced root cause analysis, supports product introductions, mentors junior engineers, and drives scalable process and validation improvements.

Senior individual contributor designing and optimizing system-level engineering solutions across product, test, and R&D. Leads cross-functional initiatives, establishes validation and process standards, owns system KPIs, drives root-cause analysis and corrective actions, supports new product introductions and pilot-to-production transitions, and mentors junior engineers to elevate technical capability and reliability.

Senior individual contributor driving frontend and serverless architecture, writing and reviewing scalable code, defining CI/CD and API standards, leading cross-team initiatives, promoting secure engineering and AI-assisted development, and mentoring engineers to elevate technical quality and delivery.

Prepare and deliver monthly cession statements and external captive reporting packages, support month-end close (journals, reconciliations, variance analysis), validate financial data, participate in UAT and reporting automation, maintain controls and documentation, support audits, and recommend process improvements to improve reporting efficiency and accuracy.

Provide technical leadership for a Kafka-based enterprise event streaming platform: design and modernize managed-Kafka topology, enforce event governance, improve developer experience, mentor engineers, ensure 24x7 reliability and incident response, and partner with product, security, and operations to deliver resilient, scalable systems.

Lead partner marketing strategy, planning, and execution across partner channels. Build and manage campaigns, creative briefs, measurement and analytics, and cross-functional stakeholder relationships. Drive performance, client communication, team leadership, and continuous improvement to grow partner-driven results.

Handle inbound calls from new and existing AT&T customers to set up accounts, activate devices, troubleshoot basic issues, resolve billing inquiries, and recommend plans/promotions. Use multiple internal systems to research and document interactions, meet sales and quality metrics, and work a varied full-time schedule including evenings, weekends, and holidays.