Teams at Asurion

Handle high volumes of customer calls, identify needs, resolve complaints, provide accurate information, maintain records, meet performance metrics, and build lasting customer relationships while following company procedures.

Provide inbound and outbound technical support and sales for consumer electronics (phones, tablets, laptops, smart TVs, gaming consoles). Resolve device and software issues via phone, chat, and email using knowledge-base tools, meet quality and performance targets, assist with handset protection and digital product inquiries, and contribute to team knowledge and sales goals.

Provide exceptional customer service and remote technical support for lost or damaged devices, resolve issues, and upsell In-Home warranty and other protection/tech support solutions on every call. Work in a call-center office environment, multitask, and meet sales and service goals.