Location: Northern California
Market Manager Job Description
POSITION OVERVIEW:
Act as a sales enabler between Asurion and a wireless carrier’s sales channels, focused on growth areas within the carrier-owned retail and indirect dealers. This position will be responsible for driving Mobility & Home Protection point-of-sale performance growth through field training & leadership coaching, and for implementing continuing education training & social media campaigns. This position will also work with internal Client Service team members and other internal cross-functional areas to identify growth opportunities and process improvements.
Essential Duties and Responsibilities:
Point of Sale strategic development
Assess gaps in the current sales process and develop effective point of sale growth strategies to accelerate Mobility & Home Protection performance
Engage with top performers to isolate key best practices & identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels
Field Sales Training Support
Engage high opportunity areas of retail and indirect channel to drive incremental mobility & home protect growth
Execute on in-store training curriculum with store leadership, champions, and sales representatives
Conduct side-by-side selling and on-floor observations to develop product knowledge and confidence while cultivating sustainable sales behavior
Promote awareness and utilization of key channel support resources
Sales enablement store visits will entail (1) pre-meeting leadership engagement, (2) backroom training session, (3) 1:1 on floor coaching and observations, (4) side by side selling, (5) leadership/champion train the trainer sessions, (6) leadership meeting recap/key takeaways/recommend actions, (7) post visit performance monitoring with client store leadership, (8) post visit virtual trainings with leadership and reps
The Sales Enablement Market Manager will be in stores a minimum of four days per week.
Virtual Training Support
Collaborate with internal Client Service team members on facilitating regional and area general session calls with carrier-owned and indirect channels
SKILLS:
Mindset & behavior
High energy
Strong interpersonal skills
Able to motivate others and rally people behind a goal
Collaborative team player
Self-propelling and resourceful
Organizational and execution rigor
“Can do” mentality and persistence
Soft/Leadership skills:
Ability to work independently and demonstrate initiative
Contact management, time management, and strong organizational skills
Presentation skills to small and large groups, across all levels
Problem-solving, negotiation, and analytical skills
Intermediate level abilities in Microsoft Office Suite and other client-related applications.
EDUCATION AND EXPERIENCE:
Bachelor’s degree preferred (concentration in Business, Marketing or other relevant subject area is ideal)
Minimum of 2 years’ experience in a sales-related role. Field experience strongly preferred
Wireless retail experience preferred. Related areas such as consumer electronics, warranty products, etc., are also relevant
Insurance Licensing: Must be able to pass the State Property and Casualty Licensing exam
TRAVEL REQUIREMENTS:
Availability and flexibility to travel within an assigned area of responsibility with approximately 75% overnight travel.
Skills Required
- Minimum of 2 years' experience in a sales-related role
- Ability to pass the State Property and Casualty Licensing exam
- Availability and flexibility to travel approximately 75% overnight
- Intermediate level abilities in Microsoft Office Suite and other client-related applications
- Bachelor's degree (preferred; Business, Marketing or relevant area ideal)
- Field experience (strongly preferred)
- Wireless retail, consumer electronics, or warranty product experience (preferred)
- Presentation skills to small and large groups across all levels
- Strong interpersonal, problem-solving, negotiation, and analytical skills
- Ability to work independently, demonstrate initiative, and strong organizational/time management
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
Asurion Insights
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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