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Applied Systems
Customer Experience
Applied’s CX pros turn customer goals into measurable outcomes, fast. Our teammates act as true partners, removing friction, uncovering smarter workflows, and driving growth across every book of business. AI-powered tools handle the manual lifting, surfacing answers instantly and streamlining routine work so teammates can focus on what matters most. At Applied, you are empowered to lead with experience, not scripts, helping agencies, carriers, and MGAs get more value from their technology and deliver an experience that keeps customers moving forward and ahead of the curve.
Applied Systems Employee Perspectives
“Lengthy tenure isn’t the exception at Applied,” Larson said. “I’ve been with the customer experience and services team for 15 years, but there are other teammates who are hitting their 20-, 30- or 40-year service anniversaries.”
Larson, a leader at Applied Systems, is helping to shape the culture of continuous growth at the insurance tech company.
“As the saying goes, ‘iron sharpens iron,’” Larson added. “I want my team members to feel safe, seen and valued. Their voices matter.”
A crux of Larson’s leadership style is ensuring that every member of her team feels connected to the mission at Applied — “to power the global business of insurance and enable independent agents to thrive,” she said.
“This way, they can help their insureds safeguard what matters most in their lives, be it their business or personal possessions,” Larson said. “I want them to see this as more than just a job; it’s a fulfilling career. Even if they’re not client-facing, it’s important to me that they understand the impact their work has on our customers’ success.”
What People Are Saying About Applied Systems
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Team Support: Colleagues are often seen as approachable and willing to help, with immediate teams described as collaborative and mentoring‑oriented. Feedback suggests this camaraderie is especially visible within support and success groups that lean on each other to solve complex customer issues.
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Work-Life Balance: Flexible work options (remote, hybrid, in‑office) are commonly highlighted as making demanding customer schedules more manageable. Feedback suggests this flexibility is a meaningful perk in customer‑facing tracks.
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Learning & Development: Onboarding, coaching, and structured learning resources are frequently emphasized, with roles offering deep exposure to insurance workflows and product adoption skills. Feedback suggests CX is a strong place to build domain and product expertise.
What People Are Saying About Applied Systems
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Team Support: Colleagues in Chicago are often seen as collaborative and low‑ego, with cross‑functional help readily available. Feedback suggests peer recognition and shout‑outs reinforce a supportive, team‑first rhythm.
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Work-Life Balance: In Chicago, flexible work options—remote, hybrid, or in‑office depending on role—allow people to deliver results in the way that works best for them. Feedback suggests this trust‑based approach helps balance day‑to‑day demands with personal needs.
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Belonging & Inclusion: Chicago materials highlight active employee communities and a people‑first tone that emphasizes authenticity and inclusion. Feedback suggests these programs help employees feel welcome and connected across teams.
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At a glance
what makes our culture unique
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