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Applied Systems
Customer Experience
Applied’s CX pros turn customer goals into measurable outcomes, fast. Our teammates act as true partners, removing friction, uncovering smarter workflows, and driving growth across every book of business. AI-powered tools handle the manual lifting, surfacing answers instantly and streamlining routine work so teammates can focus on what matters most. At Applied, you are empowered to lead with experience, not scripts, helping agencies, carriers, and MGAs get more value from their technology and deliver an experience that keeps customers moving forward and ahead of the curve.
Applied Systems Employee Perspectives
“Lengthy tenure isn’t the exception at Applied,” Larson said. “I’ve been with the customer experience and services team for 15 years, but there are other teammates who are hitting their 20-, 30- or 40-year service anniversaries.”
Larson, a leader at Applied Systems, is helping to shape the culture of continuous growth at the insurance tech company.
“As the saying goes, ‘iron sharpens iron,’” Larson added. “I want my team members to feel safe, seen and valued. Their voices matter.”
A crux of Larson’s leadership style is ensuring that every member of her team feels connected to the mission at Applied — “to power the global business of insurance and enable independent agents to thrive,” she said.
“This way, they can help their insureds safeguard what matters most in their lives, be it their business or personal possessions,” Larson said. “I want them to see this as more than just a job; it’s a fulfilling career. Even if they’re not client-facing, it’s important to me that they understand the impact their work has on our customers’ success.”
What People Are Saying About Applied Systems
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Team Support: Colleagues are often seen as quick to jump in across Support, Services, Success, Product, and Engineering to resolve customer issues, creating a strong safety net for frontline CX work. Feedback suggests cross-functional partnership is a core operating norm that reduces friction along the customer journey.
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Learning & Development: Structured onboarding, coaching, and resources like Applied University support skill-building in complex insurance workflows and the product stack. Feedback suggests CX enablement (training, health checks, coaching, consulting) is designed to drive adoption and time-to-value beyond go-live.
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Role Clarity: CX is organized as an end-to-end lifecycle org spanning Support, Professional Services/Implementation, Cloud, Success, and Education under one umbrella. Feedback suggests this design clarifies ownership and handoffs so teams can focus on measurable adoption and outcome goals.
What People Are Saying About Applied Systems
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Role Clarity: Chicago CX postings describe hybrid expectations tied to the local hub and specify cross-functional responsibilities with Product, Engineering, Sales, and Marketing. This indicates well-defined scopes and handoffs for teams based in Chicago.
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Team Support: Chicago CX roles are framed to work closely across functions to resolve issues and drive outcomes. That structure enables day-to-day collaboration and ready access to partner teams when escalations arise.
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At a glance
what makes our culture unique
what set our business apart from competitors
how we use ai
