Applied Systems
Customer Experience
Applied’s CX pros turn customer goals into measurable outcomes, fast. Our teammates act as true partners, removing friction, uncovering smarter workflows, and driving growth across every book of business. Our ecosystem spans a broad range of capabilities and users across the insurtech landscape, creating ongoing opportunities to expand skill sets and deepen industry knowledge. Whether guiding a complex implementation or helping an agency adopt new ways of working, your work translates directly into better outcomes for customers. As part of a fast-moving, technology-driven environment, you build a reputation for delivering results and creating meaningful impact through every interaction.
Applied Systems Employee Perspectives
“Lengthy tenure isn’t the exception at Applied,” Larson said. “I’ve been with the customer experience and services team for 15 years, but there are other teammates who are hitting their 20-, 30- or 40-year service anniversaries.”
Larson, a leader at Applied Systems, is helping to shape the culture of continuous growth at the insurance tech company.
“As the saying goes, ‘iron sharpens iron,’” Larson added. “I want my team members to feel safe, seen and valued. Their voices matter.”
A crux of Larson’s leadership style is ensuring that every member of her team feels connected to the mission at Applied — “to power the global business of insurance and enable independent agents to thrive,” she said.
“This way, they can help their insureds safeguard what matters most in their lives, be it their business or personal possessions,” Larson said. “I want them to see this as more than just a job; it’s a fulfilling career. Even if they’re not client-facing, it’s important to me that they understand the impact their work has on our customers’ success.”
What People Are Saying About Applied Systems
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Learning & Development: Feedback suggests CX teams benefit from extensive enablement like Applied University, structured onboarding, and ongoing coaching that support adoption work. Team members regularly use knowledge bases, webinars, and health checks that build skills across products and insurance workflows.
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Team Support: Colleagues are often seen as collaborative and supportive across services, support, and success, with cross‑functional problem‑solving on customer pain points. Feedback suggests a people‑first, inclusive environment where peers and leaders partner to drive customer outcomes.
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Innovation & Products: CX partners with product and engineering through mechanisms like innovation hackathons to turn customer issues into improvements, including AI‑assisted workflows. Feedback suggests this experimentation mindset helps the frontline reduce friction for users.
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At a glance
what makes our culture unique
what set our business apart from competitors
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