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Applied Systems
Customer Experience
Applied’s CX pros turn customer goals into measurable outcomes, fast. Our teammates act as true partners, removing friction, uncovering smarter workflows, and driving growth across every book of business. AI-powered tools handle the manual lifting, surfacing answers instantly and streamlining routine work so teammates can focus on what matters most. At Applied, you are empowered to lead with experience, not scripts, helping agencies, carriers, and MGAs get more value from their technology and deliver an experience that keeps customers moving forward and ahead of the curve.
Applied Systems Employee Perspectives
“Lengthy tenure isn’t the exception at Applied,” Larson said. “I’ve been with the customer experience and services team for 15 years, but there are other teammates who are hitting their 20-, 30- or 40-year service anniversaries.”
Larson, a leader at Applied Systems, is helping to shape the culture of continuous growth at the insurance tech company.
“As the saying goes, ‘iron sharpens iron,’” Larson added. “I want my team members to feel safe, seen and valued. Their voices matter.”
A crux of Larson’s leadership style is ensuring that every member of her team feels connected to the mission at Applied — “to power the global business of insurance and enable independent agents to thrive,” she said.
“This way, they can help their insureds safeguard what matters most in their lives, be it their business or personal possessions,” Larson said. “I want them to see this as more than just a job; it’s a fulfilling career. Even if they’re not client-facing, it’s important to me that they understand the impact their work has on our customers’ success.”
What People Are Saying About Applied Systems
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Learning & Development: CX teams benefit from robust enablement through Applied University and structured onboarding, adoption services, health checks, and coaching. Feedback suggests these resources help teammates ramp on complex insurance products and drive customer value beyond break/fix.
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Team Support: Colleagues are often seen as quick to jump in across Support, Services, Success, Product, and Engineering, making collaboration the default. Feedback suggests this cross-functional support shortens escalations and creates a strong safety net for frontline CX work.
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Career Growth: Career paths are public and active in CX, with emphasis on internal mobility, certifications, and leadership development tied to customer outcomes. Feedback suggests the breadth of the CX umbrella (support, services, success) enables moves into adjacent roles as skills deepen.
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At a glance
what makes our culture unique
what set our business apart from competitors
how we use ai
