Applied Systems
Customer Experience
Applied’s CX pros turn customer goals into measurable outcomes, fast. Our teammates act as true partners, removing friction, uncovering smarter workflows, and driving growth across every book of business. Our ecosystem spans a broad range of capabilities and users across the insurtech landscape, creating ongoing opportunities to expand skill sets and deepen industry knowledge. Whether guiding a complex implementation or helping an agency adopt new ways of working, your work translates directly into better outcomes for customers. As part of a fast-moving, technology-driven environment, you build a reputation for delivering results and creating meaningful impact through every interaction.
Applied Systems Employee Perspectives
“Lengthy tenure isn’t the exception at Applied,” Larson said. “I’ve been with the customer experience and services team for 15 years, but there are other teammates who are hitting their 20-, 30- or 40-year service anniversaries.”
Larson, a leader at Applied Systems, is helping to shape the culture of continuous growth at the insurance tech company.
“As the saying goes, ‘iron sharpens iron,’” Larson added. “I want my team members to feel safe, seen and valued. Their voices matter.”
A crux of Larson’s leadership style is ensuring that every member of her team feels connected to the mission at Applied — “to power the global business of insurance and enable independent agents to thrive,” she said.
“This way, they can help their insureds safeguard what matters most in their lives, be it their business or personal possessions,” Larson said. “I want them to see this as more than just a job; it’s a fulfilling career. Even if they’re not client-facing, it’s important to me that they understand the impact their work has on our customers’ success.”
What People Are Saying About Applied Systems
-
Team Support: CX functions—Support, Adoption Services, Solution Consulting, and Customer Success—coordinate tightly on implementations, escalations, and value realization under unified leadership. Recognition programs and staff-inclusive implementations encourage shared wins and strong peer collaboration.
-
Learning & Development: Applied University, ongoing training, health checks, and coaching are embedded in the CX operating model to sustain continuous upskilling. Career materials and internal programs highlight pathways from frontline support into success, enablement, or product alongside technical and leadership development.
-
Recognition: Peer and leadership programs (e.g., All‑Stars, President’s Club/Circle of Excellence) explicitly celebrate customer outcomes and cross‑functional wins. Regular support‑led webinars and a success hub keep contributions visible and tie recognition to tangible impact.
Recently posted jobs
.png)
At a glance
what makes our culture unique
what set our business apart from competitors
how we use ai
