Jobs at American Express Global Business Travel

Provide L2/L3 support and maintenance for Java/Spring Boot mid/back-office systems, monitor AWS/ROSA and EC2 deployments, troubleshoot microservices and PostgreSQL, implement fixes and minor enhancements, develop automation and monitoring tools, participate in on-call rotation and deployment coordination.

Lead automation, AI adoption, and cross-functional project delivery for Customer Analytics. Own end-to-end delivery, stakeholder alignment, quality governance, documentation, and team performance while modernizing processes and platforms.

The role involves software development and testing, collaborating in an agile team, managing technical requirements, and carrying out system upgrades and support. Willingness to work in shifts and an emphasis on continuous improvement and teamwork are essential.

Advise and book domestic and international corporate travel (air, rail, road, accommodation) using GDS systems, communicate with clients via phone/chat/email, provide proactive travel advice and ancillary sales, resolve issues quickly, and meet account-specific service and performance goals while working collaboratively in shift-based operations.

Prepare and process client invoices and batch settlements, reconcile bank and card accounts, investigate billing variances, manage credit card feeds and refunds, create provisions/write-offs, process AP and travel payments, and prepare journal entries and monthly reconciliations in NetSuite to support month-end close.

Provide Level 2 technical support for travel applications, manage incidents and requests, engage stakeholders, ensure operational excellence, and troubleshoot tech issues.

As a Corporate Travel Consultant, you'll provide outstanding service to corporate clients by arranging business travel, ensuring policy compliance, and proactively anticipating traveler needs.

As an Experienced Travel Consultant, advise corporate clients on travel arrangements, conduct research, book travel, and enhance service through team collaboration.

As a VIP Travel Consultant, you'll manage travel for corporate clients, arrange complex travel itineraries, ensure compliance with policies, and provide exceptional service while collaborating with the team.

Provide Level 2 technical support for travel booking and back-office applications, manage incidents and requests (P1/P2), troubleshoot multi-tier architectures and PNR/XML/API issues, coordinate stakeholder communications, drive root cause analysis, create knowledge articles, and support 24x7 operational readiness.

The Sr. Platform Engineer - ETL is responsible for administering and maintaining the Ab Initio ETL platform, supporting ETL job execution, monitoring performance, and executing upgrades in Linux environments.

The Senior Insights Analyst will drive product growth through data analysis, storytelling, and collaboration with product teams to enhance user experiences across Amex GBT's digital platform.

Lead the design and evolution of observability infrastructure, mentor teams, optimize scalability, and implement monitoring strategies across the organization.

The IAM Governance Analyst supports audit compliance in identity access management, manages user access reviews, and collaborates with cybersecurity teams to optimize security controls and processes.

The Machine Learning Engineer III will design and optimize AI systems, utilizing techniques like deep learning and statistical modeling to solve real-world business problems, collaborate globally, and communicate complex data effectively.

Lead an engineering team in building and maintaining an AI platform, focusing on planning, mentorship, and collaboration with product and design teams.

Design, build, and deploy end-to-end ML and generative AI solutions (ranking, recommender, chatbots, agentic systems). Handle data engineering, feature engineering, modeling, evaluation, deployment, monitoring, and cross-functional communication to deliver business impact.

The Workforce Management Analyst is responsible for staffing strategies, analyzing workforce trends, and managing scheduling and resources effectively across the organization.

As a Senior Travel Consultant, you will advise corporate clients on travel arrangements, fulfill special requests, ensure compliance with travel policies, and enhance customer service through teamwork and proactive service.

As a Corporate Travel Consultant, you'll arrange business travel, use GDSs, ensure policy compliance, and deliver excellent client service while collaborating with your team.