Jobs at American Express Global Business Travel

Manage privileged accounts, secrets, access policies, and privileged sessions within CyberArk Privilege Cloud. Lead account, server, application, and secret onboarding; conduct access reviews, audits, compliance reporting, root cause analysis, and incident resolution. Identify and mitigate security risks, maintain documentation, train users, and collaborate with internal teams and vendors. The role also supports scripting, cloud environments, SIEM tools, and global operational requirements.

Lead operational integrity, governance and stability of the OneStream FP&A platform. Own platform health, upgrades, metadata management, reconciliations with source systems, SOX/ITGC controls, change governance, vendor management, and team capability building to reduce external dependency.

Leads the BlackLine Centre of Excellence, overseeing module implementations, configuration, enhancements, integrations, administration, support, training, reporting, compliance, and roadmap delivery. Partners with Finance process owners, Technology teams, vendors, consultants, and auditors to optimize accounting operations, automate reconciliations and journals, improve close processes, manage projects, maintain controls, and support system upgrades. Requires accounting or finance experience, BlackLine expertise, project management, systems implementation, audit controls knowledge, and strong problem-solving skills.

Manages end-to-end meetings and events, including venue and supplier sourcing, contract negotiation, timelines, registration, itineraries, budgets, billing, client communication, and post-event reporting. Develops service recovery plans, maintains client and supplier relationships, supports complex international programs, and drives process improvements. The role requires approximately 40% international travel, primarily within APAC, for site inspections and event operations.

Provide high-quality travel booking and advisory services for corporate clients, arranging domestic and international travel across air, rail, road, and accommodations. Use GDS platforms to research options, ensure policy and regulatory compliance, resolve customer issues, sell ancillary services, and mentor teammates. Must work flexible shifts including afternoons and weekends.

Manage client relationships and provide advanced Cvent support for event setup, registration, reporting, and attendee management. Coordinate weekly client meetings, troubleshoot platform issues, track accounts receivable and payment reconciliation, and prepare business review reports with performance insights. The role requires strong communication, analytical ability, prioritization, attention to detail, and experience supporting clients in a fast-paced environment.

Lead quality strategy and scalable UI/API automation for enterprise travel platforms. Design and maintain Selenium and REST API frameworks, integrate tests into CI/CD, improve coverage and stability, manage test plans and quality gates, oversee defect triage and risk mitigation, and report release readiness. Collaborate with Product, Business Analysis, Engineering, and DevOps teams while supporting travel booking, ticketing, reconciliation, and GDS integration workflows.

Plans and manages pharmaceutical meetings and congresses from contracting through billing. Responsibilities include client and supplier coordination, contract negotiation, site inspections, itineraries, logistics, budgets, financial auditing, stakeholder communication, VIP arrangements, program evaluations, and continuous improvement. The role manages multiple projects, leads cross-functional teams, and supports major pharmaceutical congresses while traveling up to 40%.

Build and maintain ETL pipelines supporting customer experience survey data, integrating sources into Redshift and downstream platforms. Ensure data quality, lineage, monitoring, scalable processing, and reliable delivery for CX reporting and automation. Collaborate with analysts, product owners, and engineers on data modeling, Agile ceremonies, code reviews, documentation, and platform improvements.

Leads multi-workstream hotel consulting engagements across clients, applying expertise in hotel strategy, sourcing, compliance, optimization, and technology. Manages supplier relationships, communicates strategic recommendations, drives client value and retention, identifies growth opportunities, and supports organizational change. Uses data visualization, financial analysis, project management, and client presentations to deliver measurable program improvements.

Leads cross-functional commercial growth initiatives for hotel programs, translating opportunities and market insights into measurable revenue outcomes. Establishes program governance, success metrics, steering committees, project controls, and risk mitigation plans. Partners with product, commercial, and project teams across global locations, aligning stakeholders, managing priorities, and advocating for both product and commercial objectives.

Lead the development and implementation of enterprise data governance frameworks, including ownership and stewardship models, data cataloging, definitions, quality, lineage, lifecycle management, data contracts, and metrics governance. Partner with Privacy, Information Security, Product, Engineering, and analytics teams to improve data trust, audit readiness, self-service discovery, and AI data readiness. Establish governance standards, monitor maturity and quality, and deliver organization-wide training.

Conduct security assessments, risk analyses, compliance audits, and third-party security reviews. Support customer security due diligence, contract security reviews, questionnaires, policy maintenance, and security awareness initiatives. Lead data encryption remediation with Cybersecurity Operations and Enterprise IT. Analyze and document risks, coordinate stakeholders, monitor remediation activities, and contribute to security governance and compliance across global teams.

Drive acquisition of multinational clients across the UK and potentially Europe. Build strategic prospect pipelines, lead the full sales cycle, develop senior client relationships, shape bids, negotiate deals, and close large accounts. The role requires consultative B2B sales, global account expertise, strategic planning, proposal development, and relationship management within the travel industry. Travel of up to 40% is required.

Plans and manages pharmaceutical client events in France, including congresses, seminars, training sessions, product launches, exhibitions, and incentives. Responsibilities include supplier sourcing and contracting, participant services, budget and invoice management, compliance and audit processes, reporting, and client relationship coordination. The role requires event logistics expertise, strong negotiation and organizational skills, proficiency with Microsoft Office, English communication, and collaboration across countries and internal teams.

Prospect for new business, conduct discovery with decision-makers, present Amex GBT’s business travel solutions, prepare proposals and RFP responses, negotiate contracts, close customers, support onboarding, achieve sales targets, and maintain accurate pipeline records. The role requires consultative SaaS sales experience, strong networking and prospecting skills, analytical ability, and travel of 25–50% while working remotely.

Arrange domestic and international business travel for corporate clients, including flights, rail, road travel, and accommodations. Use GDS platforms such as Sabre, Apollo, Amadeus, and Galileo to provide accurate bookings and travel advice. Communicate through phone, chat, email, and back-office systems while resolving issues, recommending additional services, protecting traveler information, and meeting customer satisfaction and service metrics. The role requires flexibility for afternoon shifts and weekends in a 24/7 operation.

Arrange and advise on domestic and international corporate travel, including air, road, rail, and accommodations. Use GDS platforms, especially Sabre, to research and book travel while following client policies and regulatory requirements. Provide proactive telephone-based customer service, resolve traveler and supplier issues, identify additional service opportunities, and handle special requests. Collaborate with colleagues through coaching, mentoring, and constructive feedback. Work four 10-hour shifts scheduled between 8 AM and 8 PM Australian Eastern Standard Time, including weekends and public holidays.

Provide after-hours travel counseling and booking services to corporate clients. Arrange complex domestic and international air, road, rail, and hotel travel using Amadeus GDS, follow travel policies, resolve customer and supplier issues, anticipate traveler needs, promote additional services, and support team coaching and service improvement.

Plans and manages pharmaceutical congress programs from contract handoff through final billing. Coordinates clients, hotels, suppliers, DMCs, air travel, registration, creative materials, site inspections, budgets, contracts, timelines, forecasting, and invoicing. Leads status meetings, maintains program records, communicates with stakeholders, manages supplier negotiations, and ensures client objectives and program requirements are delivered accurately and on time.