Jobs at American Express Global Business Travel

Lead client strategy and business development to drive revenue and retention for corporate travel clients. Retain and expand accounts through service, savings programs, digital tools, insights, and C-suite engagement. Develop tailored solutions for executives, travel arrangers, and travelers while negotiating deals and executing commercial strategy to meet profit objectives.

Provide remote corporate travel booking and advisory services for individuals and groups. Research travel options, book domestic and international air/road/rail/accommodations, ensure policy and regulatory compliance, use Sabre GDS, handle phone and email servicing, resolve customer issues, and collaborate with teammates to coach and improve service.

The Senior Middleware Platform Engineer will design and implement middleware solutions, ensure platform reliability, support integrations, and maintain security and performance for enterprise messaging and integration platforms.

Manage tactical workforce management tasks including scheduling, real-time monitoring, mailbox handling, schedule exceptions, training scheduling, overtime/undertime processing, and meeting service level and efficiency goals. Partner with forecasting teams to align staffing and data integrity in IEX, support WFM projects, and present staffing insights to stakeholders. Work rotational UK/US shifts.

Lead a team of backend engineers to deliver software solutions, define technical architecture, manage AWS applications, and mentor junior developers while overseeing microservice implementations and database optimization.

Provide end-to-end booking and advisory services for corporate domestic and international travel across air, road, rail, and accommodation. Use GDS platforms (Galileo, Sabre, etc.) to research options, ensure policy compliance, handle complex itineraries, resolve customer issues, and upsell services. Collaborate within a 24/7 team, coach peers, and work flexible shifts including afternoons and weekends.

Lead venue sourcing sales for meetings and events across small to enterprise clients in North America. Hunt new business, manage and grow client portfolios, negotiate group hotel contracts, provide consultative site-selection services, maintain CRM and sourcing data, and deliver contract savings reporting.

Senior software engineer on an Agile team developing and testing distributed .NET front-end applications. Responsibilities include coding, API design, refactoring, automation, backlog ownership, system upgrades, documentation, and collaboration with product managers. Role requires shift work and onsite presence in Bangalore.

Provide 24/7 Level 2 technical support for Amex GBT travel booking and corporate applications. Manage incidents, troubleshoot multi-tiered apps and GDS integrations, participate in incident bridges, perform root cause analysis, document resolutions, and collaborate with SRE, infrastructure, product, and regional teams while working rotational shifts.

The Quality Engineer develops and applies testing processes, creates test plans, executes testing activities, and collaborates with internal teams to enhance product quality.

Seeking a Full Stack Engineer with expertise in Java and JavaScript, specializing in Okta support. Responsibilities include technical support for Okta, backend and frontend development, and Identity Access Management systems support.

Provide end-to-end booking and advisory services for corporate business travelers and groups across air, road, rail, and accommodations. Use GDS platforms to research options, ensure policy and regulatory compliance, resolve customer issues, upsell services, and collaborate to coach teammates. Work flexible shifts including afternoons and weekends within a 24/7 traveler care operation.

Lead design, implementation, and governance of Atlassian ecosystem (Jira, Confluence, Trello). Build advanced workflows, automations, integrations, and performance optimizations. Mentor team members, enforce security and access controls, manage cloud and on‑prem deployments, and document architectures and runbooks while collaborating with stakeholders.

Work as a junior software engineer on business travel booking platforms: monitor and support platform operations, manage suppliers/vendors, capture requirements and build solutions, develop features (APIs/.NET/C#), troubleshoot and resolve production issues, and collaborate with stakeholders and cross-functional teams to improve reliability and performance. Hybrid role based in Manchester (minimum 3 days/week).

As a Travel Counselor, you'll provide outstanding service to corporate clients by arranging travel, ensuring compliance with policies, and anticipating traveler needs. You'll collaborate with your team while working flexible hours to meet client demands.

Provide after-hours corporate travel booking and advisory services for German-speaking clients using the Amadeus GDS. Research and arrange complex air, rail, road, and accommodation travel; ensure policy and regulatory compliance; resolve customer issues; anticipate traveler needs to offer additional services; and collaborate with the team to coach and improve service levels.

Provide remote corporate travel consultancy in German and English: advise and arrange travel (air, road, rail, accommodation), use GDS/Amadeus, ensure policy and regulatory compliance, resolve customer issues via phone, collaborate with team, and complete initial training including in-office weeks in Warsaw.

Produce and maintain short- and long-term call center forecasts using econometric and historical data, update forecasting models in Anaplan/Excel, coordinate staffing reviews, analyze process improvements, present results, and partner with operations and customer service to optimize productivity.

Provide independent advice, booking and processing of group and individual business travel (flight, rail, hotel, car). Handle queue and complaint management, administrative tasks (BSP, DB billing, ADM/ACM reconciliation), advise on visa/entry requirements, follow travel policies, and ensure high customer satisfaction.

As a Senior Travel Counsellor, you will advise corporate clients on travel arrangements, conduct research on options, and ensure compliance with travel policies, leveraging Global Distribution Systems for bookings and customer service.