Jobs at American Express Global Business Travel

Advise corporate clients on domestic and international business travel, researching options and arranging air, road, rail, and hotel bookings through Sabre. Ensure compliance with travel policies and regulations, provide proactive telephone service, resolve customer and supplier issues, protect traveler information, and collaborate with teammates through coaching and feedback.

Leads product strategy, technology roadmaps, delivery governance, compliance, and operational performance for the Defense & Government portfolio. Partners across product, engineering, infrastructure, legal, commercial, and customer teams to meet government contracts and FedRAMP requirements. Reports portfolio progress and risk to executives, develops product managers and analysts, manages vendor relationships, supports government contracting and RFP activities, and engages government customers and strategic partners.

Coordinate pharmaceutical congresses and client programs from planning through execution. Manage timelines, schedules, speakers, registrations, travel, event materials, vendors, venues, contracts, budgets, billing, compliance, and client communications. Develop agendas and operational plans, lead status meetings, evaluate event outcomes, and recommend improvements. The role requires at least three years of meetings and events experience, pharmaceutical event exposure, advanced Microsoft Office skills, and up to 30% travel.

Advise corporate travelers, research and arrange domestic and international business travel, and book air, road, rail, and accommodations using GDS platforms. Ensure compliance with travel policies and regulations, provide responsive telephone support, resolve customer and supplier issues, identify additional service opportunities, and collaborate with teammates through coaching and feedback. The role serves the UK market from Mumbai and requires flexible shift availability.

Lead end-to-end Salesforce technical projects within a PMO/COE: define governance, scope, timelines, risks, and dependencies; manage cross-functional teams, track program health, drive change management, and ensure delivery of measurable business value.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Provide corporate travel advice and bookings for domestic and international business clients across air, road, rail, and accommodation. Use GDS platforms (Galileo required; Sabre, Apollo, Amadeus), ensure policy and regulatory compliance, anticipate traveler needs to upsell services, resolve customer issues, and collaborate to coach and improve team service. Must be flexible for afternoon, weekend, and 24/7 operations.

Design, build and maintain RESTful APIs and microservices in Java/Spring Boot; work with Cassandra and PostgreSQL; deploy and manage apps on AWS ROSA/OpenShift; implement event-driven systems (Kafka/SQS/SNS); support CI/CD, observability, and DevOps practices; participate in agile ceremonies and fix/maintain existing applications. Hybrid role based in Bangalore (3 days/week).

Define product requirements and user stories for Proactive Traveler Care; create UI mockups, UAT plans, and end-user documentation; provide technical support and testing using Postman; extract and analyze OTA and other data using Excel and database queries; collaborate with stakeholders and work in Agile/JIRA environments.

Support development, optimization, and maintenance of iPaaS and NetSuite integrations; troubleshoot performance issues and analyze logs/heap dumps; build cloud-native microservices and serverless apps using Java, Docker, Kubernetes, and AWS CDK/TypeScript; write low-level design docs, perform static analysis and code reviews, and work with databases and web technologies.

Work on a SCRUM team to design, develop, test, maintain, and optimize automations and features. Troubleshoot application issues, propose product improvements, collaborate with engineers and designers, and experiment with emerging technologies.

Provide 24/7 Level 2 technical support for Amex GBT travel booking and corporate applications. Manage incidents, troubleshoot multi-tiered apps and GDS integrations, participate in incident bridges, perform root cause analysis, document resolutions, and collaborate with SRE, infrastructure, product, and regional teams while working rotational shifts.

The role involves installing and configuring travel billing platforms, developing applications, conducting code reviews, and improving code quality in an agile team environment.

Advise and arrange domestic and international corporate travel for individuals and groups using GDS platforms. Research travel options, ensure policy and regulatory compliance, resolve customer issues, sell ancillary services, and mentor team members to improve service levels.

Lead architecture and design of scalable, high-performance consulting applications. Guide technology selection, enforce best practices, mentor teams, design REST APIs/microservices, drive cloud-native, containerization, DevOps and data platform initiatives.

Individual-contributor sales role generating new SME business for corporate travel management. Responsibilities include aggressive prospecting, consultative selling to C-level buyers, discovery with finance and procurement, crafting customized proposals and demos, managing pipeline and CRM, articulating ROI and P&L benefits, closing deals, and supporting implementation/first-year activation. Up to 50% travel within territory.

Lead design and evolution of enterprise observability platforms: architect monitoring/logging/tracing, build dashboards and alerting, automate remediation, mentor teams, drive incident response and compliance, and evaluate new tools for scalability and cost efficiency.

Generate new SME sales through aggressive prospecting, executive-level consultative selling, discovery with CFOs/procurement, crafting customized travel management solutions and demos, managing pipeline to hit targets, articulating P&L benefits, and supporting accounts through initial activation. Role requires up to 50% travel and is based in Mexico City.

Individual contributor responsible for prospecting and winning SME corporate travel accounts. Deliver consultative sales to C-level stakeholders, create customized proposals and demos, manage pipeline and ROI, close deals, and ensure implementation and account activation. Up to 50% travel within territory.

Lead security awareness and phishing-prevention programs: design and run phishing simulations, develop tiered training curricula, manage policy exceptions and audit trails, maintain compliance with frameworks (NIST, ISO 27001, PCI DSS), and build reporting to measure program effectiveness.