Jobs at American Express Global Business Travel

Administer and configure Salesforce Sales Cloud for a global commercial team. Build flows and automation, manage integrations, support deployments with Gearset, resolve Tier 2 issues, document processes, improve security and access, and collaborate with product, development, QA, and Scrum teams. The role also supports opportunity management, lead routing, forecasting, territories, quote-to-cash processes, and occasional post-deployment hypercare.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Prospect for new business, conduct discovery with decision-makers, present Amex GBT’s business travel solutions, prepare proposals and RFP responses, negotiate contracts, close customers, support onboarding, achieve sales targets, and maintain accurate pipeline records. The role requires consultative SaaS sales experience, strong networking and prospecting skills, analytical ability, and travel of 25–50% while working remotely.

Ensures inbound client and supplier data is complete, accurate, and report-ready. Provides Level 2 support for post-travel data issues, performs root-cause analysis, coordinates with technical, product, back-office, vendor, and internal teams, and identifies process improvements and automation opportunities. The role requires maintaining quality and compliance standards, meeting SLAs, and working rotational shifts.

Manages and grows a corporate travel client portfolio by strengthening relationships, increasing revenue and profitability, developing consultative solutions, leading sales efforts, creating pricing strategies, conducting business reviews, and aligning client needs with GBT products and technology.

Provide onsite corporate travel consulting in Montreal by advising clients, researching options, booking domestic and international air, road, rail, and lodging arrangements through Galileo, resolving issues, following travel policies, protecting traveler information, and anticipating customer needs. The role also involves recommending additional services, handling special requests, and collaborating with teammates to improve service quality.

Develops, tests, and deploys automation and AI-enabled solutions. Responsibilities include building data workflows, writing SQL queries, administering automation platforms, validating deliverables, troubleshooting errors, documenting configurations, monitoring performance, and identifying process improvements. The role requires experience with ETL, Alteryx or KNIME, VBA, SQL, Microsoft Office, Power Automate, SharePoint, and AI tools.

Conduct security assessments, risk analyses, compliance audits, and third-party security reviews. Support customer security due diligence, contract security reviews, questionnaires, policy maintenance, and security awareness initiatives. Lead data encryption remediation with Cybersecurity Operations and Enterprise IT. Analyze and document risks, coordinate stakeholders, monitor remediation activities, and contribute to security governance and compliance across global teams.

Supports workforce management scheduling and real-time operations, including schedule posting, exception processing, training and overtime scheduling, mailbox management, queue monitoring, and real-time skill changes. Maintains WFM data integrity, balances staffing and service levels, recommends voluntary time off and overtime, presents KPI and staffing results, and partners with forecasting teams. Requires rotational UK and US shifts, including 24/7 availability.

Process end-to-end payroll transactions, reconciliations, reporting, tax payments, statutory obligations, and payroll adjustments. Maintain accurate payroll and timekeeping records, controls, documentation, and service-level compliance. Support employee and business partner inquiries, coordinate with vendors and global payroll teams, interpret local payroll laws, and improve processes. The role also processes paper forms and ensures payroll activities comply with internal policies and applicable regulations.

Acquire new mid-market corporate clients by prospecting, conducting discovery, presenting travel management solutions, negotiating contracts, and closing profitable business. Manage sales pipelines, proposals, RFPs, and client relationships while meeting revenue and KPI targets. Collaborate with implementation and internal teams to ensure successful onboarding. The role requires SaaS sales experience, travel management industry knowledge, strong financial and data acumen, and willingness to travel 25–50% within the assigned territory.

Tests and certifies Supply Marketplace features across Point of Sale tools, applications, GDS connectors, and downstream integrations. Creates test plans, scenarios, acceptance criteria, and test data; leads bug triage, risk mitigation, release documentation, and sign-offs. Partners with Product Management, R&D, vendors, support teams, and technical stakeholders to ensure feature quality, operational readiness, and timely issue resolution.

Drive new business growth for The Experience Studio in Germany by prospecting, qualifying, and converting corporate events opportunities. Manage the sales lifecycle, cross-sell services, build high-value pipelines, present the service portfolio, and develop senior stakeholder relationships. Lead RFI and RFP responses, pricing, negotiations, proposals, pitches, and contracting while representing the company at industry events. The role requires strong German and English communication, event-industry experience, and travel flexibility.

Provide remote corporate travel counseling by researching options, booking domestic and international air, rail, road, and lodging, and ensuring compliance with travel policies. Deliver proactive phone and email service, resolve traveler and supplier issues, protect personal information, and identify additional services. Collaborate with teammates through coaching, mentoring, and feedback while working flexible weekday shifts within an around-the-clock operation.

Plans and coordinates group air travel and T4M movements for Scandinavian clients, managing bookings from small groups to several thousand travelers. Responsibilities include airline research and negotiation, group seat allocations, contracts, fare comparisons, budgets, financial tracking, reporting, delegate updates, and event debriefs. The role requires strong GDS group-block expertise, client service, communication, and attention to detail.

Arrange and advise on domestic and international corporate travel, including air, rail, road, and accommodation bookings. Use GDS platforms to provide timely, customized solutions and ensure compliance with client travel policies. Communicate with customers across phone, chat, and email, resolve issues, recover dissatisfied customers, and build trusted relationships while meeting service and account metrics.

Handle and coordinate complete business travel arrangements, including flights, hotels, trains, and car rentals. Serve as the primary customer contact through email, phone, and chat; advise on travel options and policies; and resolve changes or unexpected issues efficiently. The role requires strong organization, attention to detail, calm professional communication, and fluency in Danish and English. It is based in Copenhagen with up to two work-from-home days per week.

Advise corporate travelers, research and arrange domestic and international air, road, rail, and accommodation bookings, and ensure compliance with travel policies. Provide proactive customer service, resolve traveler and supplier issues, handle special requests, and identify additional services. The role requires Galileo and Sabre GDS expertise, corporate travel booking experience, strong communication, attention to detail, teamwork, and flexibility for afternoon shifts and weekends.

Analyzes supplier deal performance, revenue opportunities, forecasts, and commercial risks for global travel partnerships. Supports supplier negotiations, models deal structures, develops strategic reporting and optimization plans, and translates complex data into actionable recommendations for leadership, Sales, Pricing, and Client Management. The role requires strong analytical, commercial, communication, stakeholder engagement, and strategic thinking skills.

Manages a portfolio of corporate travel clients, builds strategic relationships, drives travel-spend growth, and supports retention and profitability. Responsibilities include conducting business reviews, analyzing client feedback and data, recommending program improvements, developing action plans, supporting sales and implementations, and coordinating with internal and external stakeholders. The role requires AI literacy, online product knowledge, strong communication and organizational skills, and 25–30% travel.