Jobs at American Express Global Business Travel

Lead strategic planning and execution of high-impact events for Fortune 100 clients. Advise on meetings strategy, process optimization, and technology infrastructure; manage client and partner relationships; identify growth opportunities; coordinate cross-functional delivery; mentor travel support agents; oversee event logistics, room blocks, spending, reporting, and data integrity; and drive operational improvements across the global business travel platform.

Manages Identity and Access Management and cybersecurity projects from scope definition through delivery. Coordinates internal teams, vendors, stakeholders, budgets, schedules, risks, resources, and project documentation. Ensures technical feasibility and on-time, on-budget completion while tracking performance and escalating issues. Develops project plans, process maps, spreadsheets, and diagrams, maintains stakeholder relationships, and supports organizational IAM strategy in an agile environment.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Provides operational and strategic support for corporate travel clients, including case management, platform administration, implementation of tools and processes, supplier-rate troubleshooting, reporting, travel-program data analysis, and selected project management. The role advocates for clients, communicates product enhancements, resolves issues, and collaborates with internal teams to improve travel-program performance and client satisfaction.

Own monthly P&L reporting, create and maintain Power BI dashboards, support budgeting/forecasting and variance analysis, build financial models and automation, partner with regional finance teams, and drive process improvements.

Lead operational integrity, governance and stability of the OneStream FP&A platform. Own platform health, upgrades, metadata management, reconciliations with source systems, SOX/ITGC controls, change governance, vendor management, and team capability building to reduce external dependency.

Serve as primary client liaison and lead for assigned pharmaceutical congresses. Manage timelines, contracts, suppliers, hotels, DMCs, air, IT/web requirements, creative materials, site inspections, itineraries, billing, recordkeeping, and program debriefs. Coordinate teams and third-party suppliers, evaluate program impact, support VIP logistics, and travel up to 40%.

Supports the Salesforce Center of Excellence PMO by maintaining Jira and project data, tracking KPIs, budgets, resources, and utilization, and producing dashboards, reports, scorecards, and executive presentations. The role standardizes project processes, maintains governance and audit documentation, supports process automation and tool improvements, trains project teams, and analyzes trends, risks, and opportunities across a multi-project portfolio.

Designs and maintains CI/CD pipelines, infrastructure automation, artifact repositories, containerized environments, and deployment processes. The role uses Jenkins, GitHub Actions, Nexus, OpenShift, Kubernetes, Ansible, and scripting languages to support reliable, scalable systems. Responsibilities include troubleshooting deployments, optimizing performance, implementing AI-enabled DevOps solutions, managing version control, and documenting processes in Jira and Confluence.

Client-facing technical specialist who designs, builds, and maintains branded event websites and mobile apps. Leads client consultations, manages multiple concurrent projects from kickoff to launch, creates reports and templates, provides technical support and training, and collaborates with internal teams to meet SLAs and client goals.

Provide product support for Amex GBT online booking tools and related travel tech: troubleshoot cases, manage defects, test releases, maintain documentation, meet SLAs, produce reports, and liaise with vendors and partners to resolve client issues.

Lead client meeting and venue sourcing projects end to end. Responsibilities include understanding client requirements, negotiating supplier pricing and packages, conducting hotel and supplier RFPs, securing room blocks, managing billing and savings records, evaluating program outcomes, driving continuous improvement, and building relationships with clients, suppliers, and internal teams. The role also supports team leadership and onboarding.

Design and manage Apache Airflow workflows, develop ETL/ELT pipelines with Alteryx and KNIME, integrate data from databases, APIs, and data lakes, and automate reporting workflows. Optimize pipelines for scalability, collaborate with analysts, engineers, and stakeholders, and participate in Agile planning and estimation. The role requires working from the Bangalore office at least three days weekly.

Advise corporate clients on domestic and international business travel, research and arrange air, road, rail, and hotel bookings, and use GDS platforms including Sabre, Apollo, Galileo, and Amadeus. Provide proactive telephone-based customer service, follow travel and supplier policies, resolve traveler and booking issues, protect personal information, and collaborate with teammates to improve service quality.

Source hotels and venues for client events, manage RFPs and negotiations, oversee contracting and event logistics, maintain client and supplier relationships, coordinate site inspections, manage program budgets and billing, and complete post-event reconciliation and evaluation. The role requires strong communication, organization, hospitality expertise, meeting-planning experience, and proficiency with Microsoft Office and Cvent.

Generates qualified sales pipeline for Amex GBT’s North American mid-market segment by owning a portfolio of SME accounts, identifying decision-makers, and executing phone-first, multichannel outbound cadences. The role manages prospecting pipelines, tracks follow-ups and nurtures, prioritizes territory activity independently, and partners with Account Executives on account planning and qualified handoffs. Success requires confident phone communication, objection handling, resourcefulness, coachability, and consistent daily prospecting.

Lead and optimize event operations across Spain and Italy, ensuring high-quality delivery, P&L management, team leadership, process improvement, and cross-functional collaboration. Serve as senior client escalation point, represent the agency externally, and drive transformational initiatives including tool and AI adoption to improve operational maturity.

Conduct security assessments, risk analyses, compliance audits, and third-party security reviews. Support customer security due diligence, contract security reviews, questionnaires, policy maintenance, and security awareness initiatives. Lead data encryption remediation with Cybersecurity Operations and Enterprise IT. Analyze and document risks, coordinate stakeholders, monitor remediation activities, and contribute to security governance and compliance across global teams.

Designs and maintains CI/CD pipelines, artifact repositories, containerized environments, and infrastructure-as-code solutions. Develops automation scripts, supports AI-driven DevOps improvements, troubleshoots deployments, manages GitHub workflows, monitors system performance, documents processes, and participates in on-call support. Requires extensive experience with Jenkins, GitHub Actions, OpenShift or Kubernetes, Nexus, Ansible, and scripting languages, with cloud, Docker, monitoring, and security automation experience preferred.

Manage event budget data and closeout processes, validate and reconcile meeting and event spending, track invoices and budget items, identify errors, and coordinate with departments, suppliers, vendors, and meeting planners to resolve discrepancies and meet policy and SLA requirements. The role requires English and Swedish communication, accurate data entry, customer service, and Excel proficiency.