Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We are seeking a passionate and customer-focused bi-lingual German & English speaking Specialised Travel Consultant/ Customer Relation Specialist to join our dynamic Client Services team.
What You’ll Do
- Proactively handle escalations and disputes for business travel clients with precision, empathy, and professionalism.
- Liaise with internal departments, external providers, investigation and resolution teams to coordinate resolution efforts, translate findings into clear, customer-friendly explanations, and keep customers informed throughout
- Serve as the primary point of contact for customers, ensuring consistent, professional, and relationship-focused engagement throughout the resolution process.
- Use various Global Distribution Systems (GDSs), including Amadeus.
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Explain complex situations and deliver challenging news in ways that leave customers satisfied, respected, and confident in the business
- Maintain consistently high standards of communication accuracy and professionalism within established Service Level Agreements (SLAs), across phone and email interactions
- Monitor cases and ensure timely follow-up with suppliers and internal teams, supporting Account Managers by resolving client queries promptly and professionally
- Monitor customer interactions to identify best practices, share insights with the team, and provide feedback on customer needs and communication preferences
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
- Fluent written and spoken German and English is mandatory
- Native GDS expertise (Amadeus)
- Passion for excellence in client service, including proactive anticipation of needs
- Outstanding interpersonal and relationship-building skills with ability to connect authentically with customers
- Strong ability to listen actively, understand customer needs, resolve customer issues quickly and translate customer needs across internal teams
- Act with integrity, and look after personal traveler information
- Teamwork and openness to feedback
This role caters to European market shift starting either from 11:30 AM - 8:30 PM / 12:30 PM - 9:30 PM basis daylight saving. This role may require flexibility.
#AmexGBTJobs
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- Previous experience in travel, preferably business travel
- Understanding of fares and ticketing rules for air, car, and hotel travel
- Native-level expertise with the Amadeus GDS
- Fluent written and spoken German
- Excellent written and spoken English
- Strong understanding of the travel industry, business travel, leisure travel, or airline reservations
- Excellent client service and proactive anticipation of customer needs
- Ability to resolve customer issues quickly and independently
- Attention to detail and ability to protect personal traveler information
- Teamwork and openness to feedback
- Flexibility to work European market shifts
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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