Jobs at ActiveCampaign

Leads a technical support engineering team while remaining hands-on with coding, debugging, APIs, architecture, scripting, root-cause analysis, and AI tooling prototypes. Manages team development, queue health, escalations, technical resolution quality, operational metrics, dashboards, documentation, and cross-functional partnerships with Product, Engineering, and AI teams.

Lead and mentor a software engineering team while driving prioritization, predictable delivery, technical quality, cloud deployment, CI/CD, security, observability, and hands-on architecture and coding. Champion AI-first engineering and agentic workflows, collaborate with product and design teams, improve engineering productivity, and support hiring and organizational growth across distributed teams.

Provides trilingual technical and customer support for ActiveCampaign users through chat, email, screen sharing, and phone. Resolves account and software issues, explains marketing automation and AI capabilities, investigates bugs, identifies product improvements, and collaborates with development and cross-functional teams. The role supports high customer volumes during an overnight Costa Rica schedule and requires strong communication, problem-solving, conflict-resolution, and customer service skills.

Architect and own core capabilities of an internal AI agent platform: design deployment patterns, shared services, observability, integrations, and developer tooling; partner with stakeholders to turn strategic goals into production-ready agent solutions; troubleshoot and unblock builders while improving platform reliability, scalability, security, and reuse.

Lead development of the Context Layer and Deep Reasoning Agent for an autonomous marketing platform. Define structured intelligence architecture, prototype with frontier models, design evaluation frameworks, and drive cross-functional alignment to ship production-grade AI features and improve model behavior and data structures end-to-end.

Drive new business through outbound prospecting and pipeline management, consultatively qualify and present ActiveCampaign solutions, manage deals from qualification to close, and coordinate with Marketing and Customer Success to ensure excellent customer handoffs and outcomes.

Design and build data architectures and pipelines, optimize data management, collaborate with AI teams, and implement best engineering practices.

Qualify and engage high-intent leads, run strategic discovery, deliver tailored product demos, build and manage an international sales pipeline, collaborate with Account Executives for handoffs, and consistently meet or exceed quota through negotiation and relationship-building.

Manage and accelerate a pipeline from qualification to close, generate outbound opportunities, perform consultative discovery and demos, align automation solutions to business outcomes, exceed revenue targets, and collaborate cross-functionally while mentoring others to deliver a world-class customer experience.

Lead and build a product marketing function that defines positioning, drives adoption and retention for an AI-first B2B SaaS platform. Own market narrative, GTM strategies, experimentation-driven programs, enablement for sales/partners, evangelism, and hands-on team leadership to measure and improve customer outcomes.

As a Staff Software Engineer, you will drive technical direction, architect AI features, mentor talent, and optimize platform performance across teams.

Build and maintain high-throughput data pipelines, design schemas and data models, implement IaC and CI/CD, collaborate with Data Science/AI on feature stores and MLOps, monitor containerized systems, and advise stakeholders on data architecture.