Jobs at AAA Club Alliance

Processes driver’s license and vehicle registration applications, provides guidance on state regulations, leads title clerks, resolves rejected applications, and ensures accurate submissions. The role also promotes AAA products, supports roadside assistance calls, and backs up cashiering and IDEMIA services. Candidates need customer service and sales experience, computer proficiency, a high school diploma, and a Notary Public designation or willingness to obtain one.

Provides roadside assistance, including lockouts, fuel delivery, battery jump-starts, tire changes, towing, vehicle recovery, and battery installation. Drivers communicate with members, process payments, complete reports, inspect vehicles and equipment, and operate service vehicles safely in varied weather. The role requires physical labor, customer service, use of hand tools and GPS technology, weekend availability, training completion, and compliance with licensing and screening requirements.

Processes state-specific tag and title transactions while serving as a subject matter expert and trainer. Develops training programs, job aids, and procedural materials; conducts training sessions; evaluates associate performance and transaction accuracy; responds to customer and procedural inquiries; maintains DMV certifications, user access, and testing schedules; and provides backup support for Tag & Title administration. Regular travel to store locations is required.

Leads Enterprise Intelligence operations and governance, including analytics demand intake, prioritization, KPI catalog management, documentation standards, service expectations, controls, and delivery reporting. Manages governance forums, coordinates with business and technology partners, oversees analytics operations and capacity planning, and develops the EI operations team. Drives standardization, data stewardship, automation, accountability, and continuous improvement across the analytics delivery lifecycle.

Performs risk-based IT internal audits covering cybersecurity, data, technology, and integrated processes. Executes audit testing, evaluates IT general and application controls, identifies risks and control gaps, documents workpapers, develops findings, and communicates recommendations to management. Collaborates with stakeholders and external auditors while managing assigned audit work independently and pursuing continuous professional development.

Partners with business units and hiring managers to develop recruitment plans, source and screen candidates, coordinate interviews and assessments, support candidate engagement, extend offers, negotiate salaries, and meet recruiting KPIs. Advises stakeholders throughout the hiring process, participates in talent acquisition projects, and maintains knowledge of labor laws and HR technologies.

Manage organization-wide talent management programs, including talent development, leadership development, succession planning, engagement, diversity and inclusion, assessments, and feedback processes. Coordinate program delivery, communications, training, metrics, reporting, and stakeholder relationships. Partner with HR, senior leaders, Talent Acquisition, IT, and HRIS teams to improve talent programs, support recruitment and retention, and strengthen leadership capability and employee experience.

Develops and executes membership marketing campaigns across direct mail, digital, and telemarketing channels to increase member engagement, growth, renewals, and retention. Coordinates internal teams and external vendors, analyzes campaign and financial results, manages budgets and timelines, prepares communications, and supports annual marketing planning. The role also establishes campaign objectives, tests offers, improves member communications, and recommends strategies based on performance and ROI analysis.

Provides roadside assistance services including battery diagnostics, sales, installation, testing, warranty support, tire changes, jumpstarts, lockouts, fuel delivery, and towing support. Technicians communicate with members, process payments, complete reports, inspect vehicles and equipment, and operate service vehicles safely in varying weather conditions. The role requires physical lifting, driving, customer service, training completion, and screening compliance.

Sell customized personal lines and small commercial insurance programs, develop and manage a prospect pipeline, generate leads through networking and referrals, and partner with account management teams to serve new and existing clients. The role requires insurance sales experience, an active Property and Casualty license, and proficiency with Microsoft Office.

Supervise roadside assistance fleet operations, drivers, dispatch, and administrative staff. Ensure staffing, service quality, safety, regulatory compliance, vehicle maintenance, customer satisfaction, and financial performance. Coach employees, manage schedules and evaluations, resolve escalated member concerns and claims, support hiring and discipline, coordinate dispatch and training, oversee budgets and accounts payable/receivable, and provide towing or emergency roadside services when needed.

Coaches insurance sales agents on consultative selling, standardized sales processes, bundling, cross-selling, and performance improvement. Provides structured one-on-one coaching, workshops, cohort meetings, and onboarding support. Tracks agent productivity through sales metrics and reporting, collaborates with training teams, and reinforces sales curriculum. The role requires substantial insurance sales experience, coaching or mentoring experience, an active Property and Casualty license, and Salesforce and BI tool proficiency.

Leads enterprise change initiatives from design through implementation, assessing impacts on people, processes, systems, and organizational structures. Develops stakeholder, communications, training, and readiness plans; manages resistance; supports leaders and managers; measures adoption and effectiveness; and embeds sustainable change. The role also coordinates change practitioners, partners with Learning and Development, supports change communications and training, and promotes consistent change management practices across the organization.

Provides roadside assistance, including lockouts, fuel delivery, jump starts, tire changes, battery services, towing, and vehicle recovery. Communicates with members, processes payments, completes reports, inspects service vehicles and equipment, and promotes AAA at special events. The role requires outdoor work in varied weather, physical activity, safe operation of service vehicles, and completion of required training.

Analyze financial, transactional, and sales data to identify trends, variances, and opportunities. Build reports and visualizations, support budgeting/forecasting and variance analysis, partner with FP&A and BI teams, and provide recommendations to improve Travel operations and performance.

Provides executive leadership for enterprise data architecture, analytics infrastructure, application integration, data governance, and master data management. Leads cloud data lake and warehouse strategies, customer data platform implementation, event-driven integrations, API standards, data quality, privacy, and security. Establishes delivery operating models, manages roadmaps and budgets, oversees vendors, and develops multidisciplinary teams of data engineers, architects, and governance specialists while aligning enterprise data strategy with business objectives.

Sells and processes AAA memberships in a retail store, maximizes upsell and cross-sell opportunities, engages members through in-store interactions and outbound calls, documents leads, answers membership questions, and provides backup cashier, tag and title, and IDEMIA support.

Administers and architects enterprise endpoint environments using Windows 11, SCCM/MECM, Intune, Autopilot, PowerShell, Entra, and AVD. Designs endpoint lifecycle, deployment, Group Policy, compliance, patching, vulnerability remediation, and zero-touch deployment solutions. Provides Tier 3 escalation support, develops application packages and automation scripts, evaluates technologies, partners with infrastructure architects, monitors compliance metrics, and maintains documentation and knowledge bases.

Manage personal lines insurance accounts by coordinating renewals, gathering new business information, providing client service, supporting marketing efforts, reviewing policy accuracy, and completing management projects. The role requires at least two years of personal lines insurance service experience, an active Property and Casualty license, strong communication and time management skills, and proximity to the Lexington, Kentucky office for a hybrid schedule.

Supports compensation program design, administration, and compliance. Conducts market analyses, job evaluations, salary surveys, FLSA and minimum wage audits, and variable compensation reviews. Advises business leaders on pay decisions, maintains compensation guidelines and HRIS data, leads merit, bonus, and common review processes, and supports acquisitions and geographic pay differentials. Uses Workday and HRIS reporting to analyze compensation data and ensure accurate payroll processing.