Jobs at AAA Club Alliance

Lead design, development, testing, and deployment of Salesforce solutions and integrations. Build and update Apex, Visualforce, LWC, and Aura components; design APIs and multi-system architectures; drive DevSecOps and CI/CD; mentor junior developers; collaborate with stakeholders, vendors, and IT teams to translate business requirements into technical solutions.

The IT Audit Manager leads technology-focused audits, evaluates risks, designs assessments, supervises staff, and oversees engagement quality, ensuring alignment with business objectives.

Roadside Assistance Technicians and Tow Truck Drivers provide vehicle recovery services, assist with flat tires, battery jumps, and secure vehicle safety while ensuring customer communication and satisfaction.

Coach and train insurance sales agents on consultative sales processes, lead prioritization, bundling and cross-sell strategies. Deliver one-on-one coaching, run new-agent workshops, track productivity metrics, collaborate with training team, and drive process adherence and performance improvement.

Lead marketing analytics by building data models, SQL queries, and cloud-based processes to optimize multi-channel campaigns, generate targeted lists, measure performance, and mentor junior staff.

Sales Agents develop, present, and sell customized insurance programs, manage client relationships, and generate leads through various methods.

Manage commercial insurance client accounts by coordinating expirations and renewals, maintaining expiration control logs, providing in-house customer service, assisting marketing efforts for new and renewal business, checking policy accuracy, and completing special projects as assigned.

Prepare and record monthly accounting entries and reports, analyze financial activity, research unusual items, recommend process improvements, maintain GAAP/IFRS knowledge, and support interim and annual audits.

Designs, configures, implements and supports Genesys Cloud IVR/ACD scripts and omnichannel routing. Provides Tier 3 troubleshooting, Architect flows development, integrations (Salesforce Voice), capacity planning, PCI compliance support, vendor liaison, DR testing, performance monitoring, and user support.

AAA is seeking dependable Roadside Assistance Drivers to provide vehicle services like changing tires and jump-starting batteries while ensuring member safety and satisfaction. Customers can expect quality service under various weather conditions, with paid training and opportunities for bonuses.

Provide roadside services (lock-outs, fuel delivery, jumpstarts, battery installation/removal, tire changes) and tow/recovery. Communicate with members, enter call data into in-truck technology, process payments, inspect and maintain vehicle/equipment safety, sell and warranty batteries (Mobile Battery Technician), and support special events. Complete required training and follow safety and quality procedures.

Manage claims process for agency clients, report claims to carriers, monitor claims, and prepare reports as requested by management.

Process driver license and vehicle registration applications, mentor title clerks, prepare and submit applications, research and resolve rejected submissions, upsell AAA products, handle overflow roadside calls, and assist with cashiering and IDEMIA services.

Process driver license and vehicle registration applications, assemble and submit title paperwork, research and resolve rejected applications, and mentor title clerks. Provide customer service, upsell AAA products, answer overflow Roadside Assistance calls, and serve as backup for cashiering and IDEMIA services. Complete required training and obtain certifications such as Notary Public and OLM where applicable.

Sales Agents develop and sell customized insurance programs for Personal Lines and Small Commercial clients while managing a pipeline of prospects.

Sell customized commercial insurance programs, develop and manage a pipeline of qualified prospects, partner with account management to service clients, generate leads via networking and cold calling, and focus on meeting sales targets with support staff and some provided leads.

The Personal Lines Account Manager coordinates policy expirations, provides customer service, checks policies for accuracy, and assists with marketing. Requires 2+ years in Personal Lines Insurance and a Property and Casualty license.

Sell and process new AAA memberships, upsell upgrades and add-ons, engage members via in-store interactions and outbound calls, document leads and interactions, answer membership inquiries, and provide backup support for cashiering, tag and title, and IDEMIA services as needed.

The Sabre Travel Script/Workflow Specialist optimizes and automates travel booking processes using Sabre GDS, develops scripts, analyzes workflows, and collaborates with IT and travel agents to enhance efficiency.

Process and manage accounts payable functions: invoice and expense processing, vendor record maintenance (including W-9s), reconciliations, discrepancy resolution with internal teams and vendors, check post-processing, and support financial reporting and special projects while ensuring policy compliance.