Join Us Today!
Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer—apply now and take the next step towards a rewarding career!
Work-Life Balance:
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No Sundays: Enjoy a consistent schedule with no work on Sundays.
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Convenient Hours: With store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; Saturday availability required; 37.5 Hour Work Week
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Paid Holidays: Celebrate eight paid holidays throughout the year.
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Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
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Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.
Rewards and Benefits:
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Competitive Compensation: The starting base compensation for this position is $16.52 to $21.13 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
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Monthly Incentive Plan: Drive your success with a monthly incentive plan tailored to reward your individual performance.
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AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
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Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
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Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
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401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.
What You'll Do:
As a Tag & Title Coordinator, you'll play a vital role in delivering exceptional service to our members while promoting AAA products and services. Your responsibilities will include:
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Efficient Application Processing: Process driver’s license and vehicle registration applications
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Expert Guidance: Answer and provide guidance to public inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
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Technical Advisor: Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately
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Sales Excellence: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
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Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Minimum Qualifications:
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Sales Savvy: Bring a minimum of three (3) year of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
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Communication Skills: Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
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Tech Proficiency: Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
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Notary Public: Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment
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Training Proficiency: Ability to successfully complete all required training workshops provided for Title Service Agents.
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High School Diploma/GED: A minimum educational requirement to join our team.
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Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
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Preferred Experience: Working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work.
For Pennsylvania employees:
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Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
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Ability to successfully complete the Basic Agent Services Training course within two weeks of hire.
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Ability to successfully complete the Advance Agent Services Training course every two (2) years.
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Customer Service
What We Do
For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, but have progressively expanded our offerings to include insurance, retail, and travel services in order to assist more customers. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. AAA Club Alliance received the prestigious Ragan Diversity Award for Allyship in Action in 2021 and in 2023 was a finalist for Ragan’s Corporate Social Responsibility & Diversity Award for our Stepping Up for Hunger campaign. For more information, please visit www.AAA.com/Careers and follow us on social media @AAAClubAlliance.
