Provident Travel, a subsidiary of AAA Club Alliance, is seeking an Experienced Travel Advisor to join our Cincinnati Harpers Station office location! If you love traveling, enjoy sharing your expertise with others, and want the choice of where to work—at home or in an office—Provident Travel may be a great option for you. We offer extensive training and travel opportunities
Why Join Us?
Provident Travel is proud to be a founding member of Virtuoso®, a by-invitation-only network—home to top travel agencies specializing in luxury and experiential travel. We provide our clients with exclusive amenities, rare experiences, and privileged access by drawing upon the preferred relationships with more than 2,200 of the world’s best hotels and resorts, cruise lines, airlines, tour companies, and premier destinations. Wherever they want to go, whatever they want to do, we can arrange it—down to the tiniest details.
To the qualified candidate, we offer:
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Competitive Compensation: A competitive hourly rate depending upon experience and location; plus Commission/Bonus Eligibility.
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Work-Life Balance: This is a Hybrid position and will be eligible to work from home a couple days per week (after training and acclimation of the job).
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Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
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401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.
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Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
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Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.
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Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
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AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
What you’ll do as an Experienced Luxury Travel Advisor:
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Consult and collaborate with customers while planning their travel needs, domestic and international, by phone or in person.
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Research destinations/tour programs to meet client desires and expectations.
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Design and sell international and domestic travel packages including cruises, tours, custom land itineraries, air, car, and hotel. To help you close sales, we offer a full range of domestic and international travel products with our Virtuoso partners, plus exclusive Provident Travel client benefits.
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Comply with all ARC regulations and ACA policies and procedures in the collection and handling of assets.
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Provide first in class customer service and problem resolution, prepare and review invoices, final itineraries and documents for distribution to clients.
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Other duties as assigned.
Minimum Qualifications:
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High school diploma or equivalent.
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5 years of experience as a retail travel agent or industry related experience with an established book of business preferred.
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Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) designation strongly preferred.
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Ability to sell domestic and international leisure travel from airline tickets to full vacation packages.
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Demonstrate a passion for travel and deliver high touch customer service standards.
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Sales driven and goal oriented with the ability to work independently or in a team environment.
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Excellent verbal/written communication, time management and organizational skills.
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Detail oriented, ability to multi task and work under pressure.
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Working knowledge of Windows based computer applications and internet proficiency and ability to learn and use multiple programs/systems.
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Knowledge of Sabre or similar GDS system.
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Expertise in sales and relationship building.
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Sales
What We Do
For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, but have progressively expanded our offerings to include insurance, retail, and travel services in order to assist more customers. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. AAA Club Alliance received the prestigious Ragan Diversity Award for Allyship in Action in 2021 and in 2023 was a finalist for Ragan’s Corporate Social Responsibility & Diversity Award for our Stepping Up for Hunger campaign. For more information, please visit www.AAA.com/Careers and follow us on social media @AAAClubAlliance.
