Operations Management Articles

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Nick Misner Nick Misner
Updated on April 30, 2026

Your AI Vendor Could Disappear Tomorrow. Is Your Team Ready?

AI tools introduce a whole new array of vendor lock-in problems, but you can avoid them if you plan well.

Image: Shutterstock / Built In
Barr Moses Barr Moses
Updated on April 08, 2026

AI Is More Confident Than Ever. That Doesn’t Mean It’s More Reliable.

AI systems provide confident answers to any query. That’s exactly why you have to rigorously verify every output.

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Kevin Miller Kevin Miller
Updated on April 03, 2026

You Won’t Even Be Able to See the Next AI Breakthrough

As AI enters its industrial phase, invisible AI will become the standard for organizations making the most of its capabilities.

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Debra Andrews Debra Andrews
Updated on March 11, 2026

Why Are Millions of Users Leaving ChatGPT for Claude?

The recent migration isn’t about model performance or a new UI. It’s about the emerging realization that AI assistants are becoming infrastructure.

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Mark Quinn Mark Quinn
Updated on February 05, 2026

How to Eradicate AI ‘Workslop’ From Your Office

“Workslop” is low-quality AI output that wastes more time than it saves. Fixing it requires an organization-wide understanding of how AI works best.

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Kriti Saxena Kriti Saxena
Updated on February 04, 2026

AI Is Restructuring Tech Operations Jobs. What Does That Mean for Your Career?

Automation shows up quietly and reshapes operations teams. Our expert offers guidance on navigating this transition.

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Dave Driggers Dave Driggers
Updated on October 07, 2025

What Is the Future of Inference-as-a-Service?

Scaling AI solutions depends on inference-as-a-service. Our expert gives you a breakdown.

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Kristina Grigyanets Kristina Grigyanets
Updated on September 30, 2025

PeopleSoft vs. SAP: A Guide to ERP Systems

The right ERP system can set your business up for success. PeopleSoft and SAP offer two of the most popular ERPs. Here’s how to distinguish between them and choose the right one for you.

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Amir Elichai Amir Elichai
Updated on September 09, 2025

What the Future of Human-AI Collaboration Looks Like for Emergency Response

Emergency communication centers facing staffing shortages and high stress are turning to AI for support. Our expert explains why that’s significant.

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Erdem İŞBİLEN Erdem İŞBİLEN
Updated on July 24, 2025

What Is Process Mining?

Process mining is an emerging data science technique that involves analyzing event logs to extract information about an organization’s underlying operational processes. Here’s how it works.

Image: Shutterstock / Built In