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Conlan Carter Conlan Carter
Updated on September 18, 2025

Introducing 2 Customer-Obsessed Leaders Making Major Career Moves

No matter where these leaders go, customer loyalty — and revenue — follow. Meet Domino Data Labs’ new chief customer officer and Spotnana’s new VP of customer experience.

Introducing 2 Customer-Obsessed Leaders Making Major Career Moves
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Emily Sander Emily Sander
Updated on September 18, 2025

What Is an Employee Assistance Program (EAP)?

Employee assistance programs (EAPs) can help you address issues that affect your work performance, especially mental health, financial and legal concerns.

Image: Shutterstock / Built In
Jared Navarre Jared Navarre
Updated on September 18, 2025

What Can We Learn From the Messy ChatGPT-5 Rollout?

OpenAI’s ChatGPT-5 debacle shows us that AI rollouts should be framed as evolving journeys, not finished products.

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Built In Staff, With AI Built In Staff, With AI
Updated on September 17, 2025

Monte Carlo Appoints New Chief Marketing Officer

Veteran marketing executive Wayne Jin joins the data and AI observability company to lead its global marketing strategy amid continued growth.

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Matthew Urwin Matthew Urwin
Updated on September 17, 2025

AI Saved Google From an Antitrust Breakup. But at What Cost?

In the wake of the antitrust ruling, Google can breathe easier — Chrome and Android are safe. But new mandates to share data with its competitors could be costly, as generative AI continues to take over the search industry.

Image: Sergei Elagin
Mats Thulin Mats Thulin
Updated on September 17, 2025

How to Prioritize the Ethical, Responsible Use of AI

The speed of large-scale AI adoption has fueled fears about the technology. We need to build systems with ethics as a core value.

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Brooke Becher Brooke Becher
Updated on September 17, 2025

Apple Is Late to the AI Party — But Maybe That’s the Point

Apple, once the gold standard in consumer tech, is being overshadowed in the generative AI era. Will its playbook of small, strategic partnerships and quiet R&D pay off in the end?

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Ankush Rastogi Ankush Rastogi
Updated on September 17, 2025

The Era of Prompts Is Over. Here’s What Comes Next.

If you’re still prompting your AI, you’re behind the curve. Here’s how to prepare for the coming wave of AI agents.

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Built In Staff, With AI Built In Staff, With AI
Updated on September 17, 2025

Modern Animal Raises $46M to Redefine Pet Healthcare

The veterinary company secured new funding to support its growth plans and broaden its services.

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Emily Sander Emily Sander
Updated on September 17, 2025

What Are Compensation and Benefits?

Compensation and benefits (C&B) refer to remuneration to employees from employers. While we often talk about these together, there are important differences.

Image: Shutterstock / Built In