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Implementation Specialist

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What Is an Implementation Specialist? How to Become One, Salary, Skills.

Implementation specialists apply technical expertise and foster customer relationships to make sure software products are installed properly and delivering value to the customer. Here’s what to know about an implementation specialist’s needed skills, salary and how to become one.


What Is an Implementation Specialist?

Implementation specialists ensure purchased software products are meeting customer needs and operating as intended. They ultimately aim to offer meaningful customer assistance and recommendations.


What Do Implementation Specialists Do?

Implementation specialists install, configure and troubleshoot software products and help customers understand how the technology functions. They are sent directly by the companies whose software was purchased.

Implementation Specialist Responsibilities

  • Understand and troubleshoot company products, services and systems.
  • Work with clients to install and customize products to user needs.
  • Determine and review project and client consultation budgets. 
  • Coordinate product needs between clients and company team members.

Day-to-Day Responsibilities of Implementation Specialists

  • Inform clients of product functionalities and solution options.
  • Travel to client locations to provide on-site assistance.
  • Collect and analyze data and make informed client recommendations.
  • Provide pre-sale product demonstrations for prospective customers. 

Implementation Specialists Within a Company

Implementation specialists are usually part of an IT team within a company. They may report to a senior implementation specialist or an implementation manager.

Importance of Implementation Specialists

Implementation specialists are important for offering user-specific product knowledge and maintaining customer satisfaction. They may act as the first point of contact between a client and a company, and provide hands-on assistance that otherwise may not be available to customers.


What Skills Are Needed to Be an Implementation Specialist?

Qualifications to Be an Implementation Specialist

  • One or more years of experience in software implementation, technical consultancy or similar roles.
  • Ability to efficiently diagnose and remedy technical issues.
  • Ability to build and maintain customer relationships.
  • Proficiency in technical product and system installation.

Implementation Specialist Prerequisites

  • Bachelor’s degree in computer science, IT or a related field.
  • Company-specific product certifications.

Implementation Specialist Hard Skills

  • Familiarity with computer software and hardware environments.
  • Knowledge of programming languages (HTML, JavaScript, Python, SQL).
  • Budgeting tools and techniques.
  • Experience in database management systems.

Implementation Specialist Soft Skills

  • Analytical skills.
  • Customer service skills.
  • Problem-solving skills.
  • Verbal and written communication skills.

Tools and Programs Implementation Specialists Use

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How to Become an Implementation Specialist

Implementation Specialist Education and Experience

Implementation specialists usually earn a bachelor’s degree or similar education in computer science, IT or a related field.

Implementation specialists will also need to obtain one or more years of experience in software implementation, technical consultancy or similar roles. Knowledge of software installation and troubleshooting, customer service, programming languages, database management systems and budgeting tools are recommended.

Implementation Specialist Certificates and Courses

Implementation Specialist Career Path

Professionals often have prior experience as an IT specialist, software technician or similar roles before stepping into the implementation specialist role. After experience as an implementation specialist, professionals can move into roles like senior implementation specialist, implementation manager or product and operational specialist. 


Implementation Specialist Salary and Job Outlook

Implementation specialists are expected to have steady job growth, as employment for computer support specialists will increase six percent by 2031.

The full compensation package for an implementation specialist depends on a variety of factors, including but not limited to the candidate’s experience and geographic location. See below for detailed information on the average implementation specialist salary.


Implementation Specialist Certifications + Programs

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General Assembly’s Software Engineering Immersive is a transformative course designed for you to get the necessary skills for a coding role in three months. 

The Software Engineering bootcamp is led by instructors who are expert practitioners in their field, supported by career coaches that work with you since day one and enhanced by a career services team that is constantly in talks with employers about their tech hiring needs.


What you'll accomplish

As a graduate, you’ll have a portfolio of projects that show your knowledge of fundamental programming concepts, as well as experience with languages, frameworks, and libraries that employers demand. Throughout this expert-designed program, you’ll:

  • Create a front-end web application with modern JavaScript frameworks such as Angular or React.

  • Develop and deploy full-stack applications with in-demand technologies such as Ruby on Rails, Python with Django, and Express with Node.js.

  • Build secure full-stack applications by leveraging common design and architectural patterns like model–view–controller (MVC) and Representational State Transfer (REST).

  • Practice version control and collaborative software development with Git and GitHub.

  • Safely model and store data in SQL and NoSQL databases.

  • Consume and integrate third-party application programming interfaces (APIs) in an application.


Why General Assembly

Since 2011, General Assembly has graduated more than 40,000 students worldwide from the full time & part time courses. During the 2020 hiring shutdown, GA's students, instructors, and career coaches never lost focus, and the KPMG-validated numbers in their Outcomes report reflect it. *For students who graduated in 2020 — the peak of the pandemic — 74.4% of those who participated in GA's full-time Career Services program landed jobs within six months of graduation.  General Assembly is proud of their grads + teams' relentless dedication and to see those numbers rising. Download the report here.


Your next step? Submit an application to talk to the General Assembly Admissions team



Note: reviews are referenced from Career Karma - https://careerkarma.com/schools/general-assembly

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